Rated 3.6 out of 5 by 19
Rated 2.0 out of 5.0 by Dgsouz79 Outrageous charge due early check-out
Sorry to say but traveling due business, the plans might change any time.
It was the very first tiem im my life, after 10 years of trips all over the world, tha I was charged for early check-out.
Not sure if this is a new policy, but this shouldn't be a way to deal with your customers. Not saying myself as a Platinum member, but for anyone.
December 9, 2013
Rated 4.0 out of 5.0 by Juda007 Comfortable and Great Staff
I have enjoyed the effort of the Front Desk staff to help with any question that i had - especially the conceiarge Knowledge and willingness to help.
The Breakfast was good and so was the room.
November 26, 2013
Rated 2.0 out of 5.0 by MrIM Tub drainage clogged
Totally uncomfortable having to take a shower in a clogged tub, and the water up your legs.
November 25, 2013
Rated 4.0 out of 5.0 by padilla777 Great instalations
the pool is very short, but good in general, congratulations.
October 17, 2013
Rated 3.0 out of 5.0 by rick189 Business Trip to Villahermosa
Good buffet breakfast. Very hard beds. Noisy A/C. Good basic room - but not Crowne Plaza level.
September 23, 2013
Rated 3.0 out of 5.0 by PolGH1 OK Hotel
The hotel has a great location. Their gym is in poor condition, equipment is old and non functional but the rest of the hotel is good.
Most of their front desk employees need to have a very serious customer service training. I have stayed there 5 times and there is always an issue at check in.
Next time in Villahermosa I will try a different hotel.
September 3, 2013
Rated 5.0 out of 5.0 by BigErn Down There for Work
Nice Hotel. The staff was great and provided courtious service. Several good resteraunts are within walking distance just around the corner. The Holiday Inn Express is right behind this hotel as is a Chilis. The hotel resteraunt offers great food and service as well. The internet was quite slow. I did not get to use the pool but it looked nice.ake care of it for you. If you need a taxi to the airport which is about 15-20 minutes away, the front desk staff will tI would stay there again should business take me back down there.
August 31, 2013
Rated 3.0 out of 5.0 by NCC4 from good to poor
The first 5 weeks at this hotel were not bad; unfortunately the last one almost became a nightmare. Three days before my departure the laundry lost my clothes, but they lied promising they were going to return my belongings until my final day when they finally admitted they had lost them, but even that they charged me the cost of the laundry. Moreover the hotel not only refused to cover the real cost of my clothes but also did not accept to confirm their mistake by written so I could claim the insurance.
August 5, 2013