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Rated 4.0 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Clean, Nice Staff Pleasant, I really liked the meet and greet hour that the hotel hosted, complete with drinks and fresh, made to order food! August 14, 2014
Rated 4.0 out of 5.0 by Great Customer Service Attended family reunion here. Everything was fine except for one frustration........every other time we went to our Room, our keys did not work! Very frustrating and it was happening to other guests and family members. I spent boths days not leaving the hotel and when I would return to room, no entry. Impacted my time I spent getting key rescanned over and over again. Maintenance had too many locks to check to take our lock apart to see why key was not scanning, per the front desk. So that was our weekend at the Crown Plaza Va Beach. August 14, 2014
Rated 2.0 out of 5.0 by it will do Room not available upon check-in. Desk employee attutude was uncaring. Another guest was assigned my room - entered my room while I was sleeping. Employee stated my room was pre-reserved...... Concierge desk was never manned - unable to schedule complimentary shuttle as advertised. Only stayed due to family reunion. Banquet room was too small to accommodate group. August 14, 2014
Rated 5.0 out of 5.0 by Very Nice hotel stay... Cold conference rooms Everything was fine except for very cold confernece room for 6 days and the cleanliness of the room was not that good... But the hotel is in a great location and has the potential to be very nice August 12, 2014
Rated 5.0 out of 5.0 by Easy Access The hotel provided easy access to all of my business trip requirements. August 11, 2014
Rated 1.0 out of 5.0 by No Air Conditioning in the Summer! Arrgh! Really Crowne Plaza?? Upgrade your electrical so the fuse's don't trip constantly. My colleague had the same issue with his room. Asked the front desk attendant to comp our breakfast .... and she was less than sympathetic. August 2, 2014
Rated 3.0 out of 5.0 by Average hotel, expected more! being that this is the Crowne Plaza Hotel, I expected top notch service and i just did not see it. The staff was very nice and respectful, but the hotel left me wondering. Rooms was okay but could have been better. My room had some left over hair perm in the refrigerator, which tells me that house keeping did not check it or do a through job at cleaning. There was a pull out sleeper sofa in my room which has a rusted piece of metal hanging off of it that ended up cutting my daughter on the leg. Our family reunion was here and everything else seemed to be okay. Hotel is located right next to major highway so there was constant traffic noise outside. Lobby area was very nice and comfortable. Good place to stay, just not what you would expect from a Crowne Plaza Hotel. This is not a 4 star hotel, sorry but I have stayed in much better 4 star hotels then this one. August 1, 2014
Rated 5.0 out of 5.0 by Helpfulness Even though there was not a bellman on duty or any luggage carts available two very nice men from maintenance assisted with our bags. August 1, 2014
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