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Rated 4.1 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay Our stay at Crowne Plaza was brief, but great. We acquired our reservations through a third party. The bathroom and room area was clean. The tub was a little stained, but it wasn't dirty. Towels were clean and wash clothes were clean and well kept. The bed and pillows were amazing! The air conditioning unit was on auto and down on 65, but it seemed not to click on as frequently as i would have liked it to, but sleeping beside it, when it came on, it cooled the room. The staff were really friendly and helpful. I would stay at a Crowne Plaza again. September 1, 2014
Rated 4.0 out of 5.0 by Excellent Choice I haven't been to Virginia Beach in a few years and the hotels directly on the beach were extremely overpriced. So I went out on a limb and decided to stay here and was very glad I did. The hotel was not far from the beach at all and was surrounded by several convenient restaurants. The hotel offered a buffet breakfast that was more than I imagined. The rooms were nice, spacious and comfortable. The staff was professional, courteous and made sure we had the best stay. The only thing I had a minor issue about was the pool....the pool area was clean, but the pool itself had various items (gum, plastic, hair) floating around in it, so I think the staff should randomly clean it out. This wasn't a big issue, but it made me very cautious and I didn’t feel like I could enjoy the pool. I will definitely be staying here next year or whenever I decide to go to Virginia Beach again. August 28, 2014
Rated 5.0 out of 5.0 by medium everything was superb as I already answered except for the room temperature did not know how to regulate it the bed could have been a little more compfortable ut it could have been me, I habe problems sleeping the entertainment was great I wish I had stayed longer just to hear him. I may come back just for that if I get his name and know when he is there. and your scallops wew ot ofthis world (without the bbq sauce) August 24, 2014
Rated 4.0 out of 5.0 by Friendly service. Friendly service and convenient location. We will most likely use this hotel again for future business trips. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great experience i will stay in the same hotel again August 20, 2014
Rated 4.0 out of 5.0 by Clean, Nice Staff Pleasant, I really liked the meet and greet hour that the hotel hosted, complete with drinks and fresh, made to order food! August 14, 2014
Rated 4.0 out of 5.0 by Great Customer Service Attended family reunion here. Everything was fine except for one frustration........every other time we went to our Room, our keys did not work! Very frustrating and it was happening to other guests and family members. I spent boths days not leaving the hotel and when I would return to room, no entry. Impacted my time I spent getting key rescanned over and over again. Maintenance had too many locks to check to take our lock apart to see why key was not scanning, per the front desk. So that was our weekend at the Crown Plaza Va Beach. August 14, 2014
Rated 2.0 out of 5.0 by it will do Room not available upon check-in. Desk employee attutude was uncaring. Another guest was assigned my room - entered my room while I was sleeping. Employee stated my room was pre-reserved...... Concierge desk was never manned - unable to schedule complimentary shuttle as advertised. Only stayed due to family reunion. Banquet room was too small to accommodate group. August 14, 2014
Rated 5.0 out of 5.0 by Very Nice hotel stay... Cold conference rooms Everything was fine except for very cold confernece room for 6 days and the cleanliness of the room was not that good... But the hotel is in a great location and has the potential to be very nice August 12, 2014
Rated 5.0 out of 5.0 by Easy Access The hotel provided easy access to all of my business trip requirements. August 11, 2014
Rated 1.0 out of 5.0 by No Air Conditioning in the Summer! Arrgh! Really Crowne Plaza?? Upgrade your electrical so the fuse's don't trip constantly. My colleague had the same issue with his room. Asked the front desk attendant to comp our breakfast .... and she was less than sympathetic. August 2, 2014
Rated 3.0 out of 5.0 by Average hotel, expected more! being that this is the Crowne Plaza Hotel, I expected top notch service and i just did not see it. The staff was very nice and respectful, but the hotel left me wondering. Rooms was okay but could have been better. My room had some left over hair perm in the refrigerator, which tells me that house keeping did not check it or do a through job at cleaning. There was a pull out sleeper sofa in my room which has a rusted piece of metal hanging off of it that ended up cutting my daughter on the leg. Our family reunion was here and everything else seemed to be okay. Hotel is located right next to major highway so there was constant traffic noise outside. Lobby area was very nice and comfortable. Good place to stay, just not what you would expect from a Crowne Plaza Hotel. This is not a 4 star hotel, sorry but I have stayed in much better 4 star hotels then this one. August 1, 2014
Rated 5.0 out of 5.0 by Helpfulness Even though there was not a bellman on duty or any luggage carts available two very nice men from maintenance assisted with our bags. August 1, 2014
Rated 5.0 out of 5.0 customer service My over all stay was great. Customer service was great. Love the look and smell of the hotel. The bed could have been more comfortable but not bad. July 29, 2014
Rated 3.0 out of 5.0 by Decent crowne plaza For what I would have paid for the room if the military didn't I don't think it was the best one ive stayed in. Gym facilities were horrible and the machines were broken. No towels set out for guests and you have to do your laundry in the gym bathroom! never seen that before. The breakfast started later than it should for anyone getting out to get to work at a normal time as well. If its just pleasure that's fine but not for business. You do get your own complimentary coffee on the exec floor though but you have to pay more to stay up there. Might as well stay on a cheaper floor and get coffee at the restaurant. July 28, 2014
Rated 5.0 out of 5.0 by Walker Family Reunion The Crown Plaza was host to my family reunion this. I thought for the money we paid for our rooms were a little on the high side due to the fact that the rooms were a little dated. I think the bathroom sink should be inside the bathroom not outside of it. Also the TV's should be a little bigger those 32' did not cut it to me. I stayed in other hotels and the TV's were 40'. Overall the hotel is really nice. I enjoyed the food at breakfast and the Dinner we had for our banquet. We came a day early and had to stay at the candlewood suites which is the crowns sister hotel right behind it. Because the crown wanted to charge us a higher price for one night. Which didn't make sense. So we stayed at the candlewood suites and loved it. My wife wanted to go back over to the candle after we got our room at the crown. Next time we come to Virginia beach our first choice will be the candlewood. But I had a wonderful stay. July 25, 2014
Rated 3.0 out of 5.0 Queen Size Beds Would Be Nice. My stay at the Crowne Plaza was just okay - nothing to write home about. Everything just seemed average. I wasn't excited about anything specific - like omg look at this room. The towels were good quality and the room had everything that I would expect however the beds should definitely be queen size, The housekeeping personnel was pleasant enough and always had a greeting, The on site dining left a lot to be desired - the food was acceptable but the service was poor. I just think nobody went above and beyond. For a single mother of two who saved all year to go on a short vacation it was a little disappointing. July 23, 2014
Rated 4.0 out of 5.0 by good value Great value for the price. About 10 minutes to the beach. Close to mall and many restaurants. Nice pool but needed some basic cleaning during the day. Bar was nice and seemed fully stocked, but bartender talked me out of my usual drinks because of the products they used. Overall, nice basic nice hotel with friendly staff. July 21, 2014
Rated 5.0 out of 5.0 Great quality and location for the price Room was exceptional with a very comfortable bed and clean bathroom. The in room desk was excellent and the extra room, couch and table made it easy and comfortable for a business meeting. July 20, 2014
Rated 5.0 out of 5.0 by Great service I had originally booked a reservation at this hotel for a one night stay in March and used a non-refundable rate. A few days before my intended stay my reason for going to Virginia Beach changed. When I called the hotel I spoke to the hotel manager and explained the situation and she was kind enough to give me a full refund even though she didn't have to. When I found out my new date to be in Virginia Beach I did not hesitate to book a room at this hotel. Everything about my stay was above and beyond my expectations. If I'm ever in Virginia Beach again I will be staying at this hotel. July 11, 2014
Rated 5.0 out of 5.0 by Excellent My friends and I stayed at the Crown Plaza when we visited Virginia beach. We stayed there on Saturday night and it was very clean and quiet and the service was excellent. The beds were comfy and the bathroom was clean. The front desk staff were very helpful and informative. Excellent customer service!! The stay and Staff were EXCELLENT! We didn't use much of the amenities that were available to us because we were at the beach most of the day. The only draw was that the hotel is about 15 minutes away from the beach but the drive was not that bad. July 9, 2014
Rated 5.0 out of 5.0 by Great Location Crowne Plaza far exceeded our needs in as far as being an offsite motel. We chose not to get a hotel on the beach due to expense. By far everything about this Hotel was fantastic. Enjoy our stay and will definitely stay there again. July 9, 2014
Rated 5.0 out of 5.0 by Awesome July 4th Accommodations I am extremely grateful for the accommodations at the Crowne Plaza Hotel. My family was supporting the IMJ Beauty Pageant held during the July 4th weekend. My dad is disabled and it was awesome that he was able to enjoy the complimentary breakfast that the staff provided containers for in his room. The decor and layout of the interior and exterior features of the hotel were beautiful Lastly the jazz music in the bar area was outstanding !!! We will be back and I recommend this location highly :) MC July 9, 2014
Rated 5.0 out of 5.0 by Nice hotel off the beach Great room and nice breakfast. Very comfortable bed. Quiet a/c was a plus July 5, 2014
Rated 4.0 out of 5.0 by Great hotel near Amptheater Stayed overnight for a concert. The hotel staff was very friendly and room was clean. July 1, 2014
Rated 4.0 out of 5.0 by Pleasant staff Greeted with a smile each time I visited the front desk. June 29, 2014
Rated 1.0 out of 5.0 by Not a good value Hotel was run down and needed updating. Housekeeping was poor. June 28, 2014
Rated 5.0 out of 5.0 by Very pleasant stay Very neat and clean. Hotel, restaurant and lounge staff were friendly and helpful. June 27, 2014
Rated 3.0 out of 5.0 by continental breakfast I feel for the price of the rooms a complimentary continental breakfast should be included. Most hotels do this. It makes it easier for travelers who have to get going early Your housekeeping lady for the days we were there was excellent. June 26, 2014
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