Rated 4.3 out of 5 by 103
Rated 5.0 out of 5.0 by Taina2013 Quiet
Quiet Hotel. Very restful Food in hotel-expensive!
November 20, 2013
Rated 3.0 out of 5.0 Poor service; room service prices are outrageous
I stayed at the hotel for my wedding weekend. On the morning of my wedding, I went to the front desk to get the room key for the bridal suite and I was told that I did not have a bridal suite although I had paperwork indicating that I had reserved the suite. After 15 minutes of discussion with not so friendly front desk staff (and with the bridal party waiting outside of the suite), the issue was resolved and I was given the key to the suite. I ordered breakfast (home fries, bacon, bagels, fruit, coffee and O.J.) for 15 of us and it came to $448.00. I was astonished by this price, which did include service fees and gratuity. I though that after having brought so much business to the hotel, via myself and my wedding guests (via room rentals for up to 3 nights, attending the bar for 2 nights, and purchasing a buffet from the after party menu at Alfred's) , I would have been given some sort of discount or group deal for the breakfast. I spent less money on the after party menu. It is absolutely ridiculous to be charged $25 for a caraf of orange juice! I was even charged for a glass of orange juice which was brought to me in error. Needless to say, this was unnecessary stress that I did not need on my wedding day. After playing phone tag with the assistant manager over a course of 2 weeks, I was finally told that he did not feel as though the hotel owed me anything. I am very disappointed.
November 18, 2013
Rated 4.0 out of 5.0 by marident Attended Conference
I attended a conference at this location. My room was comfortable and well-decorated. However, the heater made a lot of noise when it came on, so I had to turn the heat down during the night so that I could sleep. Also, the heater is directly below the curtains, so the curtains billowed from the heater air. This doesn't seem cost effective to have the heated air go behind the curtains. Also, it would have been nice to have a comfy arm chair and foot rest to read all of my conference materials instead of having to sit in bed. There was a desk, but after a long day, it's nice to have a comfy chair to sit in. I ordered room service and they arrived when they said they would, and the food was good.
November 18, 2013
Rated 5.0 out of 5.0 Friendly front desk staff and very comfortable stay at hotel.
We chose to have our wedding ceremony at the Crowne Plaza. The young lady at the front desk immediately greeted me and answered all of my questions. She offered us complimentary tickets for breakfast - which we enjoyed.
The room was very comfortable with the king size bed .... other than my husband and I disagreeing over the temperature in the room :-)
I would definitely recommend staying at the Crowne Plaza to anyone. We live in Rhode Island so we regularly see the hotel off the highway. It will hold sweet memories for us.
November 13, 2013
Rated 3.0 out of 5.0 by charlie123456 Disappointed this time around
Unfortunately was disappointed staying at the Crown this time around. Had requested a certain room six months prior to our stay and still did not get it. My daughter had requested none of her family be on the same floor as her as it was her wedding night.....many family members where booked all around her room..upsetting to her. Our son had to report very disorderly conduct of the room next to him three times even though it was the wee hours of the morning before anyone acted on his calls. Many people were unable to sleep that night because actions were not taken after the first calls made. Disappointed in our stay as this was suppose to be a special time for our family and instead it was more stressful!!!!
November 6, 2013
Rated 5.0 out of 5.0 by DoubleD123 Great Hotel
I went for a conference, and expected the Crowne to be the same average hotel. It isn't! I made my husband promise to take me back for a romantic weekend. Great atmosphere, great staff, great rooms. Even the food was excellent.
November 5, 2013
Rated 5.0 out of 5.0 by Wojo1 Clean and personable
They were ready and expecting us when we arrived. The room are very clean and the beds made for a great night sleep. We pre-ordered room service for the A.M. and it was very late. In fact we called to have it rushed since we were on a time constraint. The staff were great and helpful.
November 4, 2013
Rated 1.0 out of 5.0 by rocky10 Average hotel with great shuttle service
Overall experience not too good. In fairness, the staff was good enough. Hotel rate was high but booked at the last minute. Biggest complaint was that the hotel was absolutely over run with kids. Running up & down the halls, slamming doors. Couldn't even get into the eating area for breakfast so left early for the airport to get breakfast. Maybe they should convert to a kids camp???
October 23, 2013