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Rated 4.3 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Effortless Stay My boyfriend and I spent our anniversary night here and I have to say we had zero problems. First of all, we are two young people who probably look a little off in such a luxurious hotel (though we are accustomed to such.) However, we never felt out of place in our sneakers and jeans among the business men and women. The atmosphere was very welcoming. The service was quick and came with a smile. The room was spotless and the bath was beautiful. The room service was quick and friendly as well. I really had a fabulous stay with Crowne Plaza and I won't think twice about spending my holidays to come here. Highly recommended. September 3, 2013
Rated 4.0 out of 5.0 by Nice room if you don't mind staying in the middle of nowhere Very good room and service. Had a good meal in the restaurant although the food provided at the conference I attended was sub-par. Hotel is handy to PVD and to a couple of malls, but there's nothing to look at. August 31, 2013
Rated 5.0 out of 5.0 by Excellant staff and accomadations! Registration desk staff very, very helpful w/questions pertaining to the local area i.e. restaurants, banks etc. Rachael was especially helpful and very adept with information technology. Patrick in the shipping and receiving dept. was nice enough to forward a small box from UPS that arrived a day late. Thank you Patrick. The NAVY Seabees of America thank you for a wonderful stay! August 28, 2013
Rated 5.0 out of 5.0 by legendary service I stay at your hotel frequently and love your legendary service. Everyone offers superb service. One of my favorite employees is Sherry at the front desk. She always remembers me by my name and goes above and beyond to be helpful and courteous ! The bartender who's name I can't remember and had worked 20 + years there is super as well. I love feeling recognized and appreciated. Please acknowledge them and pass my thanks along!!! Keep up the great work , love you guys... August 26, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable Hubby & I stayed here while attending his Navy reunion. The staff and the service they provided was outstanding! The hallways were warm, but that didn't matter as our room had an adjustable thermostat on the wall, which was much appreciated and which could set to suit our preferences. The cooling unit was very quiet. The beds were comfortable and the linen fresh & clean. We are light sleepers and both of us slept like babies. Had room service one night and the butler was very professional. The food was very good and it was a treat to have goblets from which to drink our bottled water, rather than just the bottles. We were well taken care of by a friendly and cheerful staff. Nothing was too trivial. It was such a lovely experience and I'd happily stay here again! August 19, 2013
Rated 5.0 out of 5.0 by Beautiful Our room was very spacious, clean and beautiful. Staff was friendly and helpful. The hotel's amenities were very nice and food was excellent. We also liked the convenient location. August 17, 2013
Rated 5.0 out of 5.0 by Great Experience and comfort! This facility was beautiful, great service, and employees very helpful. I would return to this hotel if in the area again in the future. What a pleasure to relax and have great service. Rooms were clean and neat. Our grandchildren had a great time in the pool and other activities. August 15, 2013
Rated 5.0 out of 5.0 by very nice stay The hotel accommodated our entire group and made us feel at home. Very clean and personable. Only thing, room did not have fridge. Had to pay extra for fridge. Overall, excellent August 14, 2013
Rated 5.0 out of 5.0 by Opulent hotel, warm and friendly staff! The hotel is gorgeous, the amenities are impressive and the staff were cordial and all-around pleasant. Would definitely recommend and will definitely return! August 13, 2013
Rated 5.0 out of 5.0 by My Son's Wedding I cannot say enough about the wonderful experience we had at Crowne Plaza. From the moment we entered the Hotel, we knew the Bride had made the right decision to have the wedding reception there. The Staff was outstanding. The entire process of reserving rooms for guests, Meal, Bartender, DJ, Photographer, transportation to and from other required facilities was exceptional. We had to call multiple times to confirm and change reservations. They were so polite and patient. The rooms were twice as big as any I have stayed at in recent "years". They were clean, comfortable and convenient. The women who worked so hard to clean the rooms were friendly, polite and very willing to help in any way. The price of the block of rooms was very affordable and very fair. Location was great, right off highway. The only thing I might change would be a continential breakfast in the morning. There was nothing left by 8:30am. The Restaurant was just as curteous, clean and professional as the hotel staff, so we were able to get a good buffet breakfast. I would stay again without hesitation. Thank you Crowne Plaza. August 11, 2013
Rated 5.0 out of 5.0 by vacationing in rhode island yes the hallways are not air conditioned but the rooms are and the staff was so accommodating and friendly. we found the rooms very clean but the linen could have been ironed a bit nicer.. i recommend you get new pillows. otherwise all was wonderful. we had a great time staying. thank you July 30, 2013
Rated 5.0 out of 5.0 by Clean, comfortable rooms They had us down for a king sized bed when we reserved 2 doubles,however they definitely made up for it by giving us free apps in the lounge where we were able to relax and enjoy drinks. We were also upgraded to a suite.!!! July 29, 2013
Rated 2.0 out of 5.0 by Very Disappointed We stayed in your hotel for a softball tournament....After playing softball all day in the sun, our girls were certainly ready for a nice relaxing swim in the indoor pool only to find out it was not available due to a large group of Jewish people who had it Reserved...we checked in on a Friday and left on Sunday and the pool was "reserved" for them only....I think this is terrible!!And when you were able to use the pool it was very uncomfortable due to the fact that all windows were covered with paper or something and it was enclosed with heavy, overlapping fabric of some sort that made it very hot and closed in.... When you book a hotel that clearly states an "indoor heated pool" that's what you want....I could understand if it was closed due to repairs or something of that nature, but not closed due to another group that is staying there...That group also was very rude and had children playing and running around the lobby and hallways unattended much of the week-end....I certainly would not recommend this hotel based on the above....The hotel hallways were extremely hot and very uncomfortable....The room was clean, comfortable and large enough to accommodate 2 adults and my 2 grandchildren...I think we should have been informed of the pool closure ahead of check in,,,.. July 29, 2013
Rated 3.0 out of 5.0 by room not comfortable room had double size beds , I thought they would be queen. Very noisy room with the air cond. , louder then usual for a hotel. July 26, 2013
Rated 1.0 out of 5.0 by Maid service knocked on our door before 9AM!! No air conditioning in hallways...unusual..hot and humid...don't come here in the summer July 26, 2013
Rated 2.0 out of 5.0 by Beware. no pool i booked a weekend at this hotel with my wife since ive stayed here on business months prior. we ended up staying during an ENS getaway. The pool was open only for a few hrs during the middle of the day since the hotel closed it for this ENS getaway. i realize they hotel made plenty of money on the group however they should have told me the amenities wouldnt be available. their kids were running around watching videos on the business center computer and banging on the piano. the hallways were full of kids running around like the place was theirs. i am a platinum member so im granted extended check out time by a few hrs but not on this trip. i was kicked out at the required time. make sure you dont stay during the ENS Getaway if you want to use the amenities and business center. July 24, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL, GREAT FOOD, GREAT SERVICE We were treated royally by your front desk staff, especially Rachel, Cara and Nicholas. Check-in was quick and pain free. Rachel and Cara were very helpful in pointing out where everything was located in the hotel and giving us directions to Amtrak in Providence so that we could pick up family members arriving to attend a wedding on July 6th at the hotel. The wedding was glorious. The pool was glorious. Thank you for having us as your guests. We will be back! July 15, 2013
Rated 5.0 out of 5.0 by Great Stay - thanks! You two maintenance gentlemen (Barry and Jonathan) were very patient and helpful in helping me resolve my wireless connectivity issues. After an hour with the local cable company on the phone and their dedication - we succeeded! Thanks for a great stay - high recommend this place! July 15, 2013
Rated 5.0 out of 5.0 by Very quiet and restful Every aspect of our short stay was pleasurable. The transportation to and from the airport is on-time, check-in/out were speedy, the restaurant is fantastic for any meal, and all this great service came with my favorite hotel perk, friendly smiles from everybody. July 15, 2013
Rated 2.0 out of 5.0 by Won't stay again I was down for a softball tournament and stayed two nights. Pros of this hotel: beautiful hotel, big rooms, breakfast buffet was very nice and close to the fields. Cons: My entire team was able to check in early. When I went, they said I had to come back at 3pm to check in and I am a IHG Rewards Club member! There was a wedding party both Friday and Saturday night so we could not use the courtyard. Front desk said the reception would be over by 11pm. Didn't happen. Music kept us up til 1am. The fourth floor was so hot in the corridor, the poor man working the floor was sweating and another parent from our team kept bringing him water. The ac did not work well in my room. We were very hot and uncomfortable in the room. There was no refrigerator in room. I will definitely find another hotel next time we are in the area. July 12, 2013
Rated 3.0 out of 5.0 by Good place for sleeping but poor for party venue The room was clean and comfortable. It was just as I expected from the Crowne Plaza. I was surprised by the poor service during the wedding we were there to attend. Attendants didn't know what they were passing during the cocktail hour. Consistenly they would present to one person in a group and walk away before others in the group had an opportunity to grab an hors d'oeuvre. Waiters at dinner weren't sure what the food was that they were serving. The slices of cake were paper thin for some guests and entire platefuls for others (Granny doesn't want to have the whole cake and my brother has a larger appetite then the crumbs he got) When asked for cream for our coffee the waiter was put out and had to leave for 10 mins to retrieve it. Breakfast the following morning was equally service poor. I think in part due to being short staffed. We waited 15 mins before anyone came to ask us for drinks and another 20 mins for our food which was just ok. It wasn't particularly crowded and a large portion of people went for the buffet. I would recommend it as a place to lay your head but if planning a wedding stay clear. July 11, 2013
Rated 5.0 out of 5.0 by reminded me of the old upscale crowne plazas before you started converting Holiday inns to Crowne Plazas, CP's were upscale classy hotels. This one surpassed them all. Elegant bar area, tremendous staff, all around top property July 5, 2013
Rated 5.0 out of 5.0 by Overall Experience The overasll expereince was excellent, the room was comfortable and plenty of space. The staff was friendly very helpfull and always eager to help. What a wonderfull place to stay for 8 days, felt like I was at home. July 4, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! I stayed here for the Border Terrier Club of America's national specialty. The hotel staff was always pleasant and professional, attending to any request. The restaurant and lounge serve excellent food. The grounds are beautiful! All in all one of the best hotel experiences ever! Thank you! July 4, 2013
Rated 5.0 out of 5.0 by Overall wonderful experience Great accomodations, beautiful grounds, very personable, professional and pleasant staff. July 2, 2013
Rated 3.0 out of 5.0 by Sorry, we don't remember you I have stayed at this hotel many times. I have explained my unique needs many times. And everytime I come, the staff does not know me. I know there must be records to show how many times I have been to this hotel. Even after explaining my unique dietary restrictions, it is ignored. The clerk offers me an appetizer at the hotel restaurant after I have just explained my severe allergies to her. Th location is excellent and the rooms themselves are a pretty good size. June 25, 2013
Rated 2.0 out of 5.0 by Late Night Party We recently stayed at The Crown Plaza in Warwick- The hotel was nice, the room nice, the bar in the hotel was great~~What was not great, however, is that on the third night of our stay, there was a large tent outside of our window, and a huge wedding was going on. . .complete with very loud music! The music continued until just after MIDNIGHT! We called the front desk, and their solution was to offer us free breakfast!?! We were travelling cross-country the next morning, and had two small children with us~~I would think that if the hotel is booking an event like this, they would leave the rooms in front of the tent vacant for the night of the party. . instead of having an entire wing of the hotel up until all hours listening to loud music. . . not impressed. won't be back June 22, 2013
Rated 5.0 out of 5.0 by Hotel stay for softball tournament Very nice hotel, I was surprised at the appearance. Good breakfast. Need bigger beds, recomment two kings instead of queens. Grounds were very well kept. Close to a wide variety of shops and malls. Need to put small friges in the rooms. I would definately stay there again in the future. June 21, 2013
Rated 4.0 out of 5.0 by spacious room, comfortable bed very spacious room, missed: a safe. Would have liked a fridge and a microwave. Staff pleasant and helpful, waiters in the restaurant very very nice. June 14, 2013
Rated 5.0 out of 5.0 by Great location & comfortable room Hotel was very well located to our needs room while comfortable needed additional mirrors separate from bathroom area inside room. We were on 4th floor overlooking tented courtyard. Aside from loud music from party that evening. We enjoyed our stay. Pool is advertised as heated indoor i went shopping to nearby mall for swim shorts only to find it was surprisingly cold than I expected. May 25, 2013
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