Rated 3.8 out of 5 by 149
Rated 5.0 out of 5.0 by Ralph P. Awesome
This was my second or third time staying here and as always it was great.
April 7, 2014
Rated 5.0 out of 5.0 by dkv-rj Warm Pool, nice
We stayed as a family and the kids loved the warm pool despite freezing temperatures outside. The staff was very friendly and there is a great local restaurant around the corner, which you get 10% discount on already great priced food.
The pancake machine for breakfast was also a great addition.
March 19, 2014
Rated 5.0 out of 5.0 by Valerie 26 Awesome guy at the desk
Came in from Sharon MA. with my boss who is disabled, heading to his dad's funeral in Fall River the next day. The handicapped accessible room was incredible. He had a huge , very comfy bed and the bathroom was great ( in size and cleanliness ). I slept on the pull out sofa ( NOT sleeping with my boss) which was quite awful, felt every little spring. The young man at the desk was awesome (Carlos I believe) gave me extra blankets/ comforters that I put under me and softened the bed a little. He was very helpful throughout our stay. I wish we had more time to spend there as they had a pool and actually had a lift I could have used for my boss with cerebral palsy. If you have a disability and need a place to stay in the Swansea area this is the place for you. we were very rushed in the morning and were not able to really enjoy their breakfast but did grab a cinnamon bun and some juice. Very satisfied customers !
March 5, 2014
Rated 1.0 out of 5.0 by Gerry138 This property needs help
The property needs some improvements.
Soap Dish in the shower, so you do not have to keep bending up and down to get your soap and shampoo
Lighting in the GYM was very dark
NO ANSEPTIC IN GYM OR COMMON AREAS
Towels did not smell fresh, hard as a rock
NO hot water, warm shower shampoo
In the Medea Center I fell off the chair, one of the wheels was missing...Filliped the chair up so no else could use it.
I went down stairs to tell the counter person, but he/she was too busy texting and did not recognize me at the counter. I gave up
March 2, 2014
Rated 3.0 out of 5.0 by Curly22 Comfortable but ...
My stay was comfortable but I was surprised that I had a five night reservation and was put in a room that didn't have a microwave. I did not notice this the first night as I got there late and left early for work, the second night when I noticed there was no microwave I called down and was told I can either use the one in the lobby or have to switch rooms, I had already unpacked and didn't want to go through the trouble. I was a little disappointed that they couldn't just bring one to the room for a couple of nights. On the other hand the room was clean and the staff friendly and it was a good location for work. Only other thing is that the pool is under construction.
February 10, 2014
Rated 5.0 out of 5.0 by k_gail Relaxation
stayed here for 3 nights and absolutely loved it ! The staff was amazing , greeted me and my family everytime they saw us ! The room was nice and clean . We felt comfortable staying here ! I do wish the prices were a little cheaper it does get rather costly , made a nice dent in my wallet lol ! we are now planning another weekend stay :) see y'all soon !!
February 5, 2014
Rated 5.0 out of 5.0 by HoneyBadger27 Clean and comfortable!
The price was absolutely reasonable, the rooms (and more importantly bathrooms!) were clean and comfortable, the WiFi was fast, the staff friendly and efficient, and the continental breakfast was surprisingly good.
The only negative comment is the sound carriers in the hallway in the evenings/mornings when people are coming and going and doors are slamming. But that is a little complaint compared to the quality of the hotel.
Overall, what a great stay!
January 6, 2014
Rated 3.0 out of 5.0 by acidengr Great room but poor cinnamon buns
Plus: The room was very nice (I got a free upgrade as a Platinum member), location was close by to the mall, various restaurants, and my business, and convenient to the interstate for the trip back to the Providence airport.
Con: One thing I look forward to when staying at a Holiday Inn Express is the cinnamon buns served at breakfast. Both Monday and Tuesday mornings of my stay, however, the buns were stale and barely edible, and the bacon overcooked and crumbly. (I checked out too early for breakfast on Wednesday)
I mentioned this to the desk clerk at checkout. I didn't know it until just now when filling out my expense report that I was given a credit on my bill, so add that to the plus side of the ledger.
January 3, 2014
Rated 4.0 out of 5.0 by Psu73 Good stay
Stayed for 3 nights. After first day, room attendants did not replace used coffee or cups. Had to ask front desk for these. Also did not replace all used towels. Second person in the shower would run out of hot water no matter what time of day.
January 1, 2014
Rated 4.0 out of 5.0 by Anne2925 Large, nice room and great service.
Whenever we visit family in Massachusetts, we stay at the Holiday Inn Express, Swansea - great location near shopping, restaurants, churches, post office, etc. We always have a large room, which includes a sitting area with a loveseat, as well as a breakfast area with chairs. We utilize the refrigerator and microwave and really feel at home in our room. The free breakfasts are wonderful and service is great - all for a resonable price. Personnel always greets us with a smile. I would recommend this hotel to anyone.
My only disappointment was that when I went to find something I dropped under the bureau, I found it to be terribly dusty and had a few articles from other guests under it, i.e., child's paper drawing and a pool game ball (yellow). Also, the bathroom grout could use a little professional cleaning.
December 30, 2013
Rated 5.0 out of 5.0 by Perfektommy No real problems or complaints
Everything was fine the only issue was ABC TV did not come in .
December 23, 2013
Rated 2.0 out of 5.0 by Alex36 This is IHG?
Was not really impressed by this hotel stay. Have definitely expected better.
Hotel staff was really friendly, but:
- Outdoor sign not illuminated, almost missed the exit (can happen)
- No Priority Check-In (no big deal)
- Carpet in room was not vacuumed (should not happen)
- Burger and fries from previous guest still in the fridge (should really not happen!)
- No space in breakfast room to sit, so smaller breakfast to go in the hotel room (hmm, bad start of the day....)
November 19, 2013
Rated 5.0 out of 5.0 by BellaItaliana34 Wicked Awesome Hotel!
The best option in Southern Massachusetts. Great location, great amenities, pleasant atmosphere, delicious breakfast, comfortable and very clean. The staff was extremely nice and accommodating. We couldn't have been happier or more relaxed. We look forward to our next stay!
November 14, 2013
Rated 2.0 out of 5.0 by maggie17 bad service
The eggs were the most disgusting eggs I have ever had!!
No fruit? really ?
On the morning I was to check out there was no hot water, I only left enough time to get myself ready and leave and when I reported the problem they gave me an attitude, told me I should have called earlier and just told me that the hotel was very full and it couldn't handle the need. NO APOLOGY! just excuses. I had heard other people in the breakfast room having the same complaint. I asked if there would be a discount and they very reluctantly gave me $20. never been to a hotel that treated a situation like this before.
November 7, 2013
Rated 1.0 out of 5.0 by Business1234556 Shocking
I travel every week so I stay at a different hotel every week and have never had a terrible experience until now. I couldn't believe how dirty the room was the sheets weren't clean the pillowcases were in change because there is hair all over them and the carpet had so much dust behind the nightstands and under the desk it was actually gray! The man at the front desk was very nice and did change my room however the new room wasn't much better it was a little bit cleaner but even at the breakfast station they had no pancake mix there were no cinnamon bun muffins and I was working on my computer in the breakfast area after 9 AM and the girls shut the lights off on me this is not a hotel I would recommend
November 3, 2013
Rated 4.0 out of 5.0 by TomYKK61 Swansea Holiday Inn stay 10-29 - 10-30
I like this hotel because of its location to my business travels, cleanliness and staff's hard work. Being close to vacation spots, it would be an ideal location for a family to stay during vacation as the value is there all year long. Several restaurants are close by, just a few miles east or west on the Interstate.
November 3, 2013
Rated 4.0 out of 5.0 by Richard152 Thin walls
Although the rooms had thin walls, so it was a bit noisy, the location was good for Rhode Island and Cape Cod. A bit crowded at the weekend for breakfast but everything clean
October 27, 2013
Rated 3.0 out of 5.0 by BillCT Ran out of hot water, hot tub not working.
We picked the place because the place and we wanted was booked and we've previously had good luck with HIE in Brattleboro VT.
First problem in this fairly new hotel (street address doesn't even show on my GPS) was the whirlpool, which was a reason we chose it, was out of order. I did not care for the long hairs in the bathtub that were not ours, but the worst part was the hot water turned luke-warm while I was showering.
Nice room, nice bed, and typical HIE breakfast.
October 23, 2013
Rated 1.0 out of 5.0 by Walnutz Horrendous experience!!!
First I arrived at the hotel to find that the reservations I had made for a two queen bed room were changed on the hotels behalf to a single king room with a sofa bed. After the one and only employee behind the desk told me that reservations don't reserve a specific room I made my way to the room and discovered the sofa bed with a 2" mattress had no bedding. After ripping the room apart like I had a search warrant looking for bedding I returned to the front desk where 20 min later the clerk procured me some bedding. By the time I made the sofa bed with the crib sheet that didn't cover half of the mattress it was after midnight. The breakfast was gross. The only edible food there was the fruit loops. The only other experience I had that I can comment on was the pool area which was dirty and you apparently had to bring your room towels down with you. Never had a negative experience with a holiday inn express prior to this one.
October 22, 2013
Rated 2.0 out of 5.0 by edhones41 Don't bother staying here:
The staff was unprofessional compared to other HIE properties I have stayed in. On this trip, we stayed in HIE properties in Fishers, IN, Cleveland, OH, Fishkill, NY, So. Portland, ME, and Swansea, MA. Without a doubt we were treated like second class guests in the Swansea, MA. facility. They argued about my "Government Status" and asked to see "papers" to prove I was on Gov. business
I never was asked about this at any other facility,. other than my I.D.
The clerk on duty was more interested in talking on the phone than taking care on the guests in front of her. The man at the front desk told me it was not the job of the maids to clean the coffee pot each morning, it was ours. There was a dead fly on the bathroom floor for three days, and still there when we left. I have never felt so insulted in a hotel/motel before and I am 72 years old and stayed in quite a few...
Needless to say, I will never stay in the Swansea, MA HIE again until someone in Corporate straightens them out. They told me that they were Privately owned and operated, so I guess they don't have to conform. One day we could not have breakfast until the cook got there a half hour late which put us behind on our schedule...
October 12, 2013
Rated 5.0 out of 5.0 by teesee68 helpful, caring, knowledgable staff
very wonderful staff and environment. clean and comfortable. if you need anything the front desk is quick to ablige
October 7, 2013
Rated 4.0 out of 5.0 by Chy60 Another Great Stay
This was my second visit to this property while visiting family. Both times our experience was very good. We had a king executive with a wet bar, fridge and microwave on the third floor. We have never had an issue ourselves with noise from other rooms but have occasionally been able to hear conversations from other areas while in room. Bathroom living and bedroom areas were all clean. Bed comfortable. Breakfast was good with choice of hot or cold foods. There are no restaurants within walking distance. For us this was not an issue but may be to others. Will choose this hotel again when in the area.
October 7, 2013
Rated 3.0 out of 5.0 by TXsoarer Many things not working
Two rooms. One room bedside lamp had a defective switch and would not turn on, the clock radio display was srambled, and the closet door kept coming off the track. The other room the heater would not come on.
In addition, no internet service available. One piece of equipment in the workout room inoperative.
October 7, 2013
Rated 3.0 out of 5.0 by Seaking Looks good from the outside
From the outside the hotel looked good, set back from the road and with a drive up to the front from the road. The problems were inside, little details detracted from our visit, the toilet seat in the bathroom was loose, the coffee machine in the room was old and not clean, the hair dryer and bracket was covered in dust.
The walls of the room were very thin, a family were in the room next door and we could hear everything they were saying, but the worst thing was the dripping a/c unit, the one above was dripping water down onto our unit, keeping us awake. This was reported the following morning but nothing was done about it, there seems to be a problem with the breakfast room, it is small and during our stay the choice of food was not up to the usual HIE standard.
October 1, 2013
Rated 3.0 out of 5.0 by anothersu isolated
location in the middle of no where.
had to travel to find place to eat, but not "restaurant" style, only fast food outlets.
coffee machine was not working, reported to front desk but no action taken.
October 1, 2013
Rated 4.0 out of 5.0 by DLD67 uncomfortable bed and thin walls
The hotel is beautiful and in a good location. The staff was very accomodating and pleasant. I was there to visit relatives so did not spend much time at the hotel. The first night the person in the next room played music until 3:15 a.m. I am a very light sleeper. The breakfast area is very nice and a good choice of food but I have seen better.
September 24, 2013
Rated 2.0 out of 5.0 by Bancroft13 Noise
The noise we heard from other visitors was much too loud. The wall between adjoining rooms (the headboard side) does very little to limit sound. We switched rooms after the first night when we could hear 2 women speaking/laughing for 2 hours starting at 5 AM. The next night was worse when wedding guests returned at 12:30 AM and were talking loudly, cursing and partying. We could hear them complaining about a call from the management to tone it down, and we were concerned about their anger level. Another couple staying down the hall mentioned the hall noise from that party. We could hear a woman speaking on the phone the next night, but fortunately she went to bed by 10:00. Please do some type of sound insulation and put wedding guests in their own section. Thank you for this opportunity for feedback.
September 22, 2013
Rated 1.0 out of 5.0 by Allergies terrible house cleaning/breakfast
Stayed at this location for a week the room was inadequately cleaned. the cleaning staff did not restock shampoo and lotion. The breakfast was on a first come first serve basis, they ran out of most items by 8:30. One day of stay they ran out of coffee. Next time I have work in this area, will avoid this hotel and drive the extra twenty minutes.
September 21, 2013
Rated 3.0 out of 5.0 by Measured No bath fan - Really !?!
Felt like a normal property until you look a little closer. Room floors were dirty and carpet felt nasty when walking in bare feet. There were no tissues in the room and the desk reply "our supplies haven't come in" - I cant believe they don't drive to the store like the rest of us when supplies run short. But the lack of a fan in the bathroom is the deal breaker. I will not stay here again.
September 21, 2013
Rated 2.0 out of 5.0 by Jeb2013 Customer not satisfied
I reserved a Friday and Saturday night stay for 9-13 & 9-14-13.
We arrived at 5:45pm. I was told I could only check in for fri and not Saturday. I would need to pay for the Saturday night after I checked out from the Friday night stay. To a customer that is ridiculous. I give my credit card so what's up? My mother requested her room to br handicap accessible. She was told on Saturday morning that she could not have the handicap room for Saturday night. Ridiculing again. We had to wait over 25 minutes for the 2 people behind the desk to argue about why this happened. What?
September 19, 2013