Rated 4.0 out of 5 by 198
Rated 5.0 out of 5.0 by Christel43 Front Desk
Every employee at the front desk was extremely friendly, helpful and curtious. The shuttel service is certainly a big benefit - worth advertising. They took me to the restaurant / airport / and meeting facility.And always with a smile!
November 3, 2013
Rated 5.0 out of 5.0 by SophsMom Impressive
Stayed just one night but hotel shuttle took us all over the city. Very clean and great free breakfast in the morning. Also coolest vending machines EVER!
October 30, 2013
Rated 5.0 out of 5.0 by graceyxyz Very comfortable bed (king size)
My husband and I stayed the night in a room with a king size bed and a pull out couch. It was just the two of us. Very spacious and clean. The breakfast was good. They had a special pancake machine. My kids would of loved it. It's nothing fancy but for the price including breakfast it is a good deal. We didn't use any other facility.
October 30, 2013
Rated 4.0 out of 5.0 by TheSnapper A stay in Rhode Island
I was in Rhode Island on a short vacation. I decided to book a couple nights in Warwick, RI. The hotel staff was nice and courteous. I was recognized about my IHG membership. The staff helped me with finding activities and places to go. I had a great stay. I would have liked a few different choices each day for the hot breakfast bar, but the breakfast was still good.
October 24, 2013
Rated 4.0 out of 5.0 by Joseroo Excellent all the way around!
Staff very nice. Comfortable & clean room. Free shuttle & Internet.
October 19, 2013
Rated 4.0 out of 5.0 Needs to improve the wifi speed
My whole family members brought their own wifi devices: smart phones, laptops, tablets.
We were in trouble with the slow internet speed through wifi.
The bandwidth of wifi/Internet connection should be increased.
October 18, 2013
Rated 5.0 out of 5.0 by caique Great hotel
One of the best I have stayed at. Hope to come back next year.
October 17, 2013
Rated 1.0 out of 5.0 by Colin2007 Smokey, old and uncomfortable sleeping
We checked into the room and it was smokey, we let it go however, that night my mother was trying to fill te tub and could not. I spoke to a agent who said they would note It. I slept On the sofa bed And it was horrible and requested to be moved. The agent said they would work on it however, we weren't moved. I asked for a cot and after the second time asking, i received it w/ no bedding at all. And the person who brought it didn't seem to think this was strange. I was so tired of going to the desk for things that I just slept on it. Very unhappy with service.
October 16, 2013
Rated 5.0 out of 5.0 by Baylady3 Thank you, Housekeeping!
We stayed at the Holiday Inn Express on a Saturday night and then the following Friday night, while flying in and out of Providence for a leaf-peeping trip. Because the weather was mild, I put my winter coat and a jacket in the closet and then forgot them when we left to drive up into Vermont and New Hampshire. I called the hotel on Monday morning; Housekeeping had them and kept them for me until we returned the next weekend. Fortunately, I didn't need them on the trip! I was so grateful to them for keeping up with them for me. I think they did an excellent job, and we will stay there in the future, I'm sure!
October 15, 2013
Rated 5.0 out of 5.0 by Harry100 Well Managed Hotel
As a platinum member, I get to stay at many properties. This hotel did an exceptional job of taking care of me. The staff was friendly and check in was fast. I was treated well. They did a great job of explaining the hotel to me and answering my questions. When I found my air conditioner not working right, they had a service technician there in just 2 minutes to fix it, even though it was late in the evening. I had a great stay. I would highly recommend this hotel.
October 14, 2013
Rated 5.0 out of 5.0 by Bev39 Holiday INN PROVIDENCE/WARWICK
This was one of the better Holiday Inn's that we have stayed. The staff was exceptionally pleasant and helpful. The only thing that I say that is not a positive comment is the pillows are uncomfortable
October 14, 2013
Rated 5.0 out of 5.0 by CTLisa Great Family Experience
We were looking for a last minute getaway to the Providence area for a family trip to the Jack-o-Lantern Spectacular at the Roger Williams Zoo. This hotel was very convenient, only 5 minutes away, from the zoo. It was clean and family friendly. We stayed in a King Suite which was the perfect size for our family of 4. The price was reasonable and I feel I got my money's worth. Great breakfast was included with our stay. The kids loved swimming in the pool and my achy bones appreciated the hot tub. For an "airport" hotel, it was very quiet, no air traffic noise. I would definitely stay there again!
October 9, 2013
Rated 5.0 out of 5.0 by mozartmara nice stay
Great staff, very comfortable beds... we enjoyed our stay there!
October 8, 2013
Rated 3.0 out of 5.0 by hddd12345 One of the older HIE's
Hotel is large and of older style. To be in it's class it will need a fundamental overhaul. Business center essentially is defunct. That in itself is not so important, but symptomatic. A flat screen TV does not make you up to date.
Staff is friendly and very helpful.
October 5, 2013
Rated 5.0 out of 5.0 by Army06 Convenient to Airport; Great staff, service, and breakfast
This was our fourth stay at this hotel; all have been great ... good value for the area. Located only a short distance from the exit of the airport parking garage that houses several of the major auto rental firms, when traveling with grandchildren or several pieces of luggage, it's more convenient to take the hotel shuttle from the airport to the hotel, then one person walks to the garage to pick up the rental car. I'm sure the hotel will also provide transport to the garage, but at less than 1/4 mile, it's almost quicker to walk.
Too, on this stay, we were in between a road vacation and a cruise. We asked about and were directed to a Laundramat that was clean and reasonably priced; a big help in an unfamiliar area.
October 2, 2013
Rated 1.0 out of 5.0 by clairemm8 Poor experience overall
I stayed at this hotel for two nights. They shut off the water and did not notify the guests so had to go to a meeting unshowered. Also requested same day laundry service and my laundry was not returned in the same day. Since I only stayed two nights I had to drive back 2 hours to get it the following day. Very inconvinient. Overall I was not happy with the experience. If you want same day laundry service, dont stay here because they do not provide what is promised.
September 30, 2013
Rated 5.0 out of 5.0 by Sullivan This hotel always shines!
This hotel is awesome...and it starts with the staff.
I left my iPhone charger in my room during my last stay two months ago. Housekeeping tracked it down and delivered it to my room. I wish I knew the lady's name, she went above and beyond!
September 25, 2013
Rated 5.0 out of 5.0 by Gundry Very nice rooms and excellent location for area
I try to stay at this location whenever I visit Providence, RI. The prices are reasonable, rooms very nice and the staff very helpful. The complementary breakfasts are reasonable and adequate. For dinning there are many good locations within a 5 to 10 minute drive.
September 24, 2013
Rated 5.0 out of 5.0 by Sullivan Wonderful Experience!
Comfortable rooms. Friendly and professional staff. Beautiful facility. Convenient to everything.
We already have reservations to return.
Thanks for a great stay!!!
September 14, 2013
Rated 4.0 out of 5.0 by 3107 Poor accomidations
Room was something out of the 70's. A/C units in rooms were very noisy. Could not sleep,. Could here other room units also.
September 12, 2013
Rated 1.0 out of 5.0 by hhtytr LOUD AC
We turned the ac on after we went to bed and it started with a loud bang. For the rest of the night it would stop and start with a loud bang. We had already unpacked and went to bed , so we didn't feel like moving rooms. In the morning at checkout I asked for a discount on the room, the manager said no. I feel they should have handled it better. We have stayed at other Holiday Inn with no problems,so we didn't read the reviews. After that day I read the reviews and other guests had the same problem. I wouldn't stay here again
September 11, 2013
Rated 5.0 out of 5.0 by minsmeanderings home away from home
as before- comfortable , caring, people and pet friendly, front desk knows their stuff and whats around to see, do and eat. centrally located. Breakfast is well staffed and well supplied too. The people of whom I have come in contact who work there--care.
September 10, 2013
Rated 5.0 out of 5.0 by lad1969 Very Accomodating
My husband and I (along with about 100 other family and friends) stayed for a wqedding. Everyone was very accomodating from getting us checked in early so we could get ready for a 3:00 PM wedding and also after the wedding with letting us "crash" the breakfast room. Our room was beautiful. Thank you again, we would definately stay here again.
September 5, 2013
Rated 4.0 out of 5.0 by Jimmynick the staff was so nice!
we wanted a quiet room, they put us on the top floor. it was very quiet! breakfast was not so tasty unless you like sausage gravy and sugary food. the room could use updating, but was nice and clean and wasn't full of those awful perfumey smells. the staff was A-1 in every way!!
September 4, 2013
Rated 5.0 out of 5.0 by RBL67 All around awesome
Super friendly staff. Great location. Made me feel at home. Thanks!
September 1, 2013
Rated 1.0 out of 5.0 by Fiske Previous stay at Holiday Inn at Albany was great!!
The elliptical had a broken handle, the pool had the rope that couldn't be untied and you couldn't do lapse, the room had a musky smell, the shower was a mist and the shower control in the shower had to be held up with a tooth pick to finally have the shower to work , the TV was missing channels and when the engineer came he brushed off the problem saying it was a signal problem and that's the usual channels but when I adjusted the wire which was not stable he said that there was no problem to begin with and when addressing the shower problem he said the problem was the water pressure of the building which then I figured out to use the tooth pick once this man didn't move an inch to fix anything. Over all this is not exaggeration but the truth. Would not recommend this place to anyone and will never come back . Our previous night stay in Albany NY was 100 times better. Management has to address this keep customers coming !!! Thank you!!
August 28, 2013
Rated 5.0 out of 5.0 by Eddie2216 5 Star Hotel without the 5 Star price.
I had a great experience during my business trip in Warwick. The hotel and the staff was top notch. Being a Platinum member I was given an up grade. Awesome. Plus it's close to the Airport so it was a convenient location. I would stay here again.
August 24, 2013
Rated 4.0 out of 5.0 by Boom26 Staff
I arrived early and the staff was very accomodating in getting a room as quickly as possible. Need exercise equipment
August 23, 2013
Rated 2.0 out of 5.0 by Docrobmac Don't stay here until they renovate
Lumpy bed, old pillows. Some kind of bed cover that makes your back sweat. Noisy a/c. Only bad stay I have ever had at a holiday inn express. Girl at front desk said they were about to have a renovation. Ask if it been completed before staying at this property. I'm still tired after getting 3 hours of crummy sleep there.
August 22, 2013
Rated 5.0 out of 5.0 by aml53 Staff was informative
The staff was very helpful with restaurant suggestions and directions. The room was very comfortable.
August 19, 2013