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Rated 4.0 out of 5 by 318 reviewers.
Rated 1.0 out of 5.0 by Awakened at 3:30 A.M. Stayed at the Crowne Plaza in White Plains on June 29, 2014. Was suddenly awakened by drunken guests returning to their room next to mine at 3:30 in the morning. Had to change rooms to get away from it because I had an 8-hour drive the next day. This is the second time this happens to me out of four stays at this hotel. The Crowne Plaza needs to take stricter measures with guests like this and bar them from making reservations for life. July 3, 2014
Rated 5.0 out of 5.0 by Hotel for wedding guests My wife and I enjoyed staying with other wedding guests. For all that we did at the hotel between venues, we had an excellent time. July 2, 2014
Rated 5.0 out of 5.0 by Great Hotel, Breakfast not-so-good! The hotel was lovely and accommodations were ideal. The breakfast I had was poor, however. Tasteless fruit cup and frittata and certainly not worth the price! July 2, 2014
Rated 4.0 out of 5.0 by Conveniently placed I like the hotel but under my bed there was dirt (found out on ckout only) and the lounge access was not granted anymore to Platinum members, I had it only after vigorous protest June 29, 2014
Rated 3.0 out of 5.0 by Staff needs training It never fails when I arrive that my previous stays are not acknowledged, my platinum status is not mentioned, the extra points vs. a lousy bottle of water are not explained, no room upgrade is offered, etc. etc. I get better treatment at a Holiday Inn Express. This is my second stay in 30 days, and the treatment was identical, i.e., shabby both times. Also, the toilet seat in my room was barely bolted on, the door to the room did not shut automatically, and the key that was made for me would not open my door. When a new key was made, (after I came back down) it didn't open the door either. The lovely manager on duty that morning came up with me to open my room and offered points for my trouble and she followed through to make sure it happened. So, there are employees who know how to treat customers, but they are not always evident. June 27, 2014
Rated 5.0 out of 5.0 by Courteous employees Hotel location was great, room clean and staff were so friendly and polite. I would definitely recommend this hotel to friends and family. June 23, 2014
Rated 2.0 out of 5.0 by Great Hotel BUT !!! I have call a few time and no one has return my calls. I was in trouble at work since this was a business trip and we have to do the tax exempt everywhere we go. When I checked in I had given the form to the front desk worker. When I checked out the next morning the taxes were on all they said was to contact someone in accounting since the sent the form somewhere else. Also I was promised welcome points at check in that I still have not received at all and it has been almost 2 months. I sent an email a few day ago and still no responds. I feel that as loyal member more consideration would be given. at this point I feel that I will take my business somewhere else. June 22, 2014
Rated 5.0 out of 5.0 by Excellent Location Wonderful hotel - right off exit - great staff - just what I needed! June 19, 2014
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