Rated 3.0 out of 5.0 by bluechecker Overall ok
I've stayed here multiple times and it is usually consistent but this time there were a few problems.
1. The parking situation is a nightmare. I have no problem paying $12/day for parking but their parking is in complete renovation. I had to dodge workers, wipe off the gross dust from my windshield and wait while workers got out of my way so that I could drive by. All of this was in addition to being out-right scared to drive around the corners with 2 way traffic in one on-coming lane.
2. The Transportation person was useless. I asked him for help twice and got better service from the guy vacuuming the carpet--who was very nice and helpful
3. The restaurant was inundated in the mornings and tables were not available unless we waited. Not a long wait but a little inconvenient.
June 17, 2013
Rated 4.0 out of 5.0 by Lollygirl Clean and comfortable
The beds were wonderful, my only regret, I did not get to spend the night and enjoy it, had to leave unexpectedly. I did not have enough time to check out the amenities, or the Mall next door. Shuttle service, a plus.
June 15, 2013
Rated 4.0 out of 5.0 by Jamanprior Great personnel and very comfortable rooms.
The renovations are definitely a big plus. The hotel has a very welcoming feel.
June 14, 2013
Rated 5.0 out of 5.0 by KC1966 Awesome Staff and Quality Room
Enjoyed our stay multiple times. Will be back to stay again. Thank you for helping us with friendly advise and helpful hints on things to do. Very comfortable and clean rooms. Kudos to the staff that takes care of cleaning and providing a safe place to stay.
June 10, 2013
Rated 5.0 out of 5.0 by DBoggs Comfortable Bed and relaxed atmosphere
I always enjoy the amenities and atmosphere whenever I a chance to stay here.
June 9, 2013
Rated 3.0 out of 5.0 by Katie99797 White Plains-Downtown
This hotel was "eh". I was part of a wedding group where we got a special rate. The wedding took place during an unexpected heat wave in May, so the a/c was probably not ready to be used yet. a/c in my room was broken the entire weekend. It blew hot air from outside, it did not COOL the room. Despite the fact that I knew exactly how to operate the settings the staff seemed not to believe me. They "sent someone to my room and everything is fine" at least four times. After my 6th complaint, on the final night I was there, the a/c finally worked. It was working in the rest of the building, just not my room. I had to ask SIX TIMES for someone to fix it. Frustrating.
The room service breakfast was way too expensive at $22, and did not smell good, and tasted terrible. I usually "clean my plate" I actually only ate a few bites, it was that bad! The neighborhood felt unsafe to me, although being able to walk to the mall was great, and I even found out how to walk to a park and a few pubs nearby. The parking garage was under construction and felt very unsafe and was very unpleasant, and expensive. I left my room on Saturday morning for FOUR HOURS and when I came back no one had cleaned my room. I had nowhere else to go, so I sat downstairs in the lobby for another 2 hours. They finally cleaned my room about 5 pm just as I was leaving for the wedding! Ridiculous! I would have liked to sit in my room all day, but no between my dirty room service tray and the room not being cleaned, and the a/c not working, it was not an option. i used the lobby and the mall more than my room!!! It wasn't even a convenient location for the wedding and related events, everything was at least 40 minutes away. I probably wouldn't recommend this hotel, although it was "ok" it wasn't great especially for the price.
June 7, 2013
Rated 4.0 out of 5.0 by Giuseppi52 Comfortable and close to restaurants on Mamaroneck
It would be beneficial to our flight crews if the van ran on 15 & 45 instead of 00 & 30. Top & bottom of the hour is usually when we hve to be at the airport.
June 5, 2013
Rated 4.0 out of 5.0 by TeeJayM Nice Renovation
The new rooms are so nice and comfortable. What a difference it makes at this property. With that being said, I had high hopes for the workout room. Even though the interior has been redone and it is not so crowded anymore, I thought it might be made larger and some more equipment added. The treadmills are nice, but the rest has a lot to be desired. I was disappointed.
June 4, 2013