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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 601 reviews
83%
Recommend This Property

Ratings Breakdown

601reviews

  • 5 Stars
    301
  • 4 Stars
    154
  • 3 Stars
    72
  • 2 Stars
    41
  • 1 Stars
    33

great hotel

By

2015 七月 30

club

this hotel is extremely clean and the staff is top notch

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Last minute booking great service

By

2015 七月 29

platinumelite

I had to divert a general aviation flight into White Plains last minute due to the weather, and thankfully I was able to get a last minute reservation. Hotel staff were very helpful and the hotel was very clean throughout. Our room was very comfortable and the bed was very comfortable. Despite having many events on in the hotel noise levels were good.

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comfortable and quiet place

By

2015 七月 28

It was a great place to be able to concentrate on work and a place to get rest and sleep after a busy day.

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Great service. OK rooms

By

2015 七月 28

club

Great service and awesome breakfast buffet. Rooms a bit dated but not bad.

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Crown Plaza-White Plains, NY

By

2015 七月 27

club

I stayed at this hotel for a week on business.Two days prior to checking in, it was very difficult to change my room reservation from a King to a Double--could not do it online and was told I needed to call the hotel directly, but it was near impossible to get someone at the front desk to answer the phone--finally the operator helped me. One afternoon at 4:30 I returned to my room and it was not made-up--also, the in-room frig was "tiny". There was an issue with the parking garage fees being charged directly to my room. The breakfast buffet is fantastic. Make sure to double check on your welcome package if you are an IHG member--some members of our group did not get any perks, while others did. Other than that, the place is nice, quiet, clean and the staff reasonably friendly; I think it is the best choice in the area.

Posted byHotelStaff
2015 七月 29
Dear trc715: Thank you for submitting a review of the Crowne Plaza White Plains. Our guests' feedback is critical to ensuring that we reach our goal of 100% satisfaction for each stay. I would like to offer my sincere apologies for your experience from the point of making your reservation through your stay with us. We will use your comments to provide training for our team. We do hope you will return to the hotel to experience our true levels of service. Sincerely, Tonya Inman Director of Sales & Marketing
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White Plains

By

2015 七月 27

platinumelite

Crowne Plaza should have the same breakfast as the Holiday Inns.

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Excellent Service

By

2015 七月 25

club

All aspects of planning for a complex stay were made easier by the staff. The quality of the room, the comfort of the hotel, the convenience, was all at our convenience. Very courteous, professional, and helpful staff that enabled us to solve a part of our trip.

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Bea

By

2015 七月 22

Very nice rooms, comfortable beds, excellent service. Enjoyed my stay there.

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Friendly and Fine Service Crowne Plaza White Plains, NY

By

2015 七月 22

club

The Crowne Plaza was effiecient for check in and out, although we got in late and needed to sleep late also-The staff were really excellent and made us feel welcome and at home- The rooms were well lighted, clean and comfortable and easy to access. The door key system was explained by staff and also well posted, so that we felt very safe. The Restaurant staff were excellent and really made the dining fun and carefree, which was exactly what was required, as we were all guests at a wedding!
Our entire party was very happy with the Crowne Plaza as the venue of choice for the wedding guests!

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Great Hotel

By

2015 七月 22

Was pleasantly surprised by this hotel. Very up to date decor and furniture. Very friendly staff. Breakfast was served super fast. Located conveniently to everything. Would definitely stay here again if in the area.

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Great location,comfortable bed

By

2015 七月 21

Enjoy staying at this hotel. Convenient location . The only thing the hotel needs is complimentary coffee. I am an early riser and love my coffee first thing in the morning.

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Comfortable enough

By

2015 七月 20

The bed is very comfortable. The air conditioning is very noisy and it really seems to struggle to cool the room. There always seems to be some sort of construction going on outside and there is noise late into the night. Even though I have stayed at this very hotel more than 50 times in the last several years, the front desk staff frequently ask if I am a first time guest. Doesn't it seem like they should be able to figure that out?

Posted byCustomerCare
2015 七月 29
Dear manwhotravelsalot, Thank you for providing us with a very considerate review and thank you for staying with us. It is nice to know that you found the bed comfortable. However, please accept my sincerest apologies for the air conditioning issue you experienced. We understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, we do apologize and regret that this impacted your experience at our hotel. To better assist you on your next stay, please do not hesitate to approach the manager on duty. Sincerely, Karen G. Case Manager IHGCare
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