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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 606 reviews
83%
Recommend This Property

Ratings Breakdown

606reviews

  • 5 Stars
    303
  • 4 Stars
    154
  • 3 Stars
    73
  • 2 Stars
    43
  • 1 Stars
    33

Great hotel, but...

By

August 03, 2015

club

The hotel is clean and well worth the money. Issues are as follows:
(1) Room keys did not function properly to allow entry nor exit from the parking garage. This caused us to be late for work the next morning while we searched for an attendant to answer the intercom. Upon entry the previous evening I did go to the front desk so he could correct this issue, however, as I mentioned, the next morning the key still was not working.

(2) Follow up email from IHG seeking this review and providing a link to view my online bill was ineffective. I wanted to print a new bill copy because of a room service charge that did not appear on the bill created overnight. Neither the IHG site, nor the Crowne Plaza direct site could find my confirmation number. IHG site under "recent activity" did not have my recent stay. There was no button to even search for previous stays. Contacted Crowne Plaza site chat and Jesusa chatted to me that she could not help me, I needed to contact the property. If you offer chat, then you should permit the chat personnel to access the reservation system. All it is is a glorified FAQ service.

While the hotel was still a great value and beautiful to stay in, I despise shoddy customer service. (1) Retrain the front desk on how to program parking into the room keys (2) retool the chat function on the website to permit personnel to actually be able to help guests.

Posted byHotelStaff
August 05, 2015
Good afternoon S.A. Rossini, Please accept our sincere apologies for the experiences you encountered during your stay at the Crowne Plaza White Plains. We pride ourselves in providing each guest with exemplary service, and it is disappointing when we fall short of our goals. Admittedly, we did have some glitches with our new key system in the garage during your visit, and those have all been addressed. We do hope you will come back to visit so that you can experience our true levels of service. If you still need a copy of your bill, please reach out to me via email and I will have it forwarded to you. My email is tonya.inman@ihg.com. Sincerely, Tonya Inman Director of Sales & Marketing
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lack of hotel shuttle

By

August 01, 2015

already explained in great detail how I found the hotel shuttle to be very very inefficient. Also the air conditioner did not work as it should as it could have.

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Where to go

By

July 31, 2015

club

The accommodations were great, the bed was a little hard for my liking. However everything else was wonderful.

The staff was very gracious and were full of energy. We had a large party and they took care of our needs.

Just a short walk to shopping and downtown.

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Front desk service and garage were not good

By

July 30, 2015

club

Front desk service was not good. The garage key system was not working properly which required return to severely lacking front desk.

Posted byCustomerCare
August 09, 2015
Dear TSPS, We value your feedback as one of our IHG Rewards Club Members. Our goal is to consistently provide excellent guest experiences but it is unfortunate to see that this stay was not up to standards particularly with the service received from our front desk staff and issues encountered with the garage key system. We have sent you a private message to address your concerns further. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit and see the improvements made. Sincerely, Dianne L. Case Manager IHGCare
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great hotel

By

July 30, 2015

club

this hotel is extremely clean and the staff is top notch

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Last minute booking great service

By

July 29, 2015

platinumelite

I had to divert a general aviation flight into White Plains last minute due to the weather, and thankfully I was able to get a last minute reservation. Hotel staff were very helpful and the hotel was very clean throughout. Our room was very comfortable and the bed was very comfortable. Despite having many events on in the hotel noise levels were good.

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Nice Hotel

By

July 29, 2015

club

I stayed in White Planes to visit my friend who lives there and to save on hotel cost that skyrocketed in Manhattan. White Planes is just a $17.50 round trip train ride from Grand Central and you save $400 or so on a comparable hotel if you do not mind a little down time on a train and quite hotel surroundings.

The only issue I had was unreliable and slow free internet with frequent outages. i wanted to upgrade to a paid service but could not after my devices signed on on the free service.

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comfortable and quiet place

By

July 28, 2015

It was a great place to be able to concentrate on work and a place to get rest and sleep after a busy day.

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Great service. OK rooms

By

July 28, 2015

club

Great service and awesome breakfast buffet. Rooms a bit dated but not bad.

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Crown Plaza-White Plains, NY

By

July 27, 2015

club

I stayed at this hotel for a week on business.Two days prior to checking in, it was very difficult to change my room reservation from a King to a Double--could not do it online and was told I needed to call the hotel directly, but it was near impossible to get someone at the front desk to answer the phone--finally the operator helped me. One afternoon at 4:30 I returned to my room and it was not made-up--also, the in-room frig was "tiny". There was an issue with the parking garage fees being charged directly to my room. The breakfast buffet is fantastic. Make sure to double check on your welcome package if you are an IHG member--some members of our group did not get any perks, while others did. Other than that, the place is nice, quiet, clean and the staff reasonably friendly; I think it is the best choice in the area.

Posted byHotelStaff
July 29, 2015
Dear trc715: Thank you for submitting a review of the Crowne Plaza White Plains. Our guests' feedback is critical to ensuring that we reach our goal of 100% satisfaction for each stay. I would like to offer my sincere apologies for your experience from the point of making your reservation through your stay with us. We will use your comments to provide training for our team. We do hope you will return to the hotel to experience our true levels of service. Sincerely, Tonya Inman Director of Sales & Marketing
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White Plains

By

July 27, 2015

platinumelite

Crowne Plaza should have the same breakfast as the Holiday Inns.

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Excellent Service

By

July 25, 2015

club

All aspects of planning for a complex stay were made easier by the staff. The quality of the room, the comfort of the hotel, the convenience, was all at our convenience. Very courteous, professional, and helpful staff that enabled us to solve a part of our trip.

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