Rated 3.9 out of 5 by 242
Rated 5.0 out of 5.0 by LynnC OUTSTANDING CUSTOMER SERVICE
My recent stay at the White Plains Crowne Plaza was fantastic. My room is always comfortable and pleasant but again I have to remark on the fabulous customer service that I received. I am always so pleased when I arrive as the Front Desk greets me-this visit I was greeted by Michelle and Olivia-they remember and call me by name and always have the best smiles! I immediately feel welcomed and relaxed. I had an excursion trip/meeting to attend later in the afternoon and into the evening. Emily was able to get my trip details together for me and make sure I was on time-When I came back and stopped for a glass of wine, Solene, Danielle and Jake treated me so warmly and lastly Angel and Robert checked on my stay to be sure all was well. Staying at the White Plains Crowne Plaza is always a pleasure and definitely makes my work that much more pleasant!
Thanks Crowne Plaza Team!
October 29, 2012
Rated 4.0 out of 5.0 by Jackie2700 Great stay
Needed a place for one night only. Hotel is suitably located and our reservation was ready as promised. The room was clean and quiet. The only surprise was the $12/day charge for parking. While modest, I did not recall reading about it on the Web site before booking. Rather, I learned about it in the confirmation email. It is possible I missed the reference during booking.
October 28, 2012
Rated 3.0 out of 5.0 by Dave1986 Not As Good As It Should Be
Crowne Plaza is supposed to be one the high end hotels if the IHG group. This Crowne Plaza does not quite live up to that expectation. Seems to always be something that is not quite right. Long Check In, no bath robe, no candy for room, elevator that will not let you get to the executive levels even with a card, or no breakfast coupons at check in without asking even when included in rate.
The parking garage (owned by others) is falling down - literally.
I am a platinum level priority club member.
October 28, 2012
Rated 5.0 out of 5.0 by Brasil comfortable and excellent cost benefit
Free shuttle to/from train station runs 24 h and takes 15 minutes for the trip;
Excellent restaurant style breakfast with fruits/ hot food;
Free wireless if you subscribe to Priority Club/Crowne Plaza membership (also free)
Old style TV
October 27, 2012
Rated 5.0 out of 5.0 by Artist44 Very cpmfortable
We stayed there 2 nights for a wedding party -- good value w special discount--large room, comfortable bed, clean -- we were very happy w the accomodations
October 27, 2012
Rated 2.0 out of 5.0 by Ken1222 unhappy
I stay in the crowne plaza pretty much on a monthly basis for business at New York Presbyterian Hospital of Cornell and I have to say that every month there is some issue with the room or my stay. This last visit they were doing construction on the roof after 5:30 (I was on the 11th floor and it was quite disturbing.).
But my main complaint is that the breakfast. I stay on the executive floor and over the last few months the breakfast is getting worse and worse and quite frankly should be embarrassing. the choices and options in the executive floor is inadequate. I had a choice of bagel, danish, or french toast and fruit. No eggs, no meat or protein. even the fruit was limited.
I am pretty sick of the situation at this point.
October 23, 2012
Rated 2.0 out of 5.0 by July19 October Stay
The lady that helped me at the front desk was not very friendly nor did she explained the extra charges.
October 22, 2012
Rated 5.0 out of 5.0 by AdamLabo Perfect
From check in to check out, everything was perfect!
October 19, 2012
Rated 5.0 out of 5.0 by MorganM66 Great Service
I really enjoyed my stay at the Crown Plaza recently. I had no problems with my room and attended a conference where all staff was very helpful and nice. I especially enjoyed speaking with Emillye G., the Concierge Manager. She told me everything I needed to know about traveling to the city, the train, the shuttles, gave us maps and even helped my mother and I plan what we'd do. I feel that Emilye went above and beyond what I've experienced at other hotels. She is definitely an asset.
October 19, 2012
Rated 5.0 out of 5.0 by Roop Wilson/Smith Wedding Party.
Enjoyable stay. Excellent customer service. Comfortable room. A wonderful experience.
October 7, 2012
Rated 5.0 out of 5.0 by JDS77 Fantastic service
We had two recent stays at the White Plains Crowne Plaza and we were very impressed with the overall service. Emily, the concierge was fantastic and really enhanced our stay with her friendly, informative and welcoming manner.. Our second stay was even better as we were upgraded to the executive level because the room type we booked was not available. We thoroughly enjoyed the executive happy hour and the free breakfast!
We will definitely be back!
October 6, 2012
Rated 4.0 out of 5.0 by Nice Enjoy stay
Very nice accommodations. I would stay at this hotel again when I have to be in the area. My only complaint is that we never received the bathrobe, which I requested via email prior to my stay and again after we had checked in.
October 5, 2012
Rated 4.0 out of 5.0 by odie bed great
people at service desk could have been more informative to sign in..ex...my points...water they gave to guest in front of me but not us..had to ask.....etc...not as personalable as other Crown Places.
October 5, 2012
Rated 4.0 out of 5.0 by CaptainCam Age of the internet
Crown Plaza and sister properties Holiday Inn need to get into the electronic age. There should be adequate electrical outlets beside the bed to plug in at least two devices overnight for charging. Most PILOTS use their PDA's as their alarm clocks. At NETJETS we carry company Blackberry, company IPAD, personal cell and in some cases a laptop also. These have to be charged overnight. The desk area should have the trash can there and there should be at least three outlets at the desk that are useable. There should be FEATHER PILLOWS available. There should be COFFEE available for those who leave BEFORE BREAKFAST such as 5 AM and 530 AM shuttles. THANK YOU!
October 5, 2012
Rated 1.0 out of 5.0 by AsburyAudio This hotel is unable to get corporate bookings correct.
Our logistics department called in and made a reservation, making it EXTREMELY clear that the room was to be billed to the corporate black card that we used for the reservation, and we were assured that there was no problem. The employees that we had on the road arrived at about 7PM and were told that they had to produce the card used for the reservation, which of course they could not do. After an hour's wait, and trying several times to use the PDF form that the hotel was sending to our central office for billing, our employee wound up using his personal card to pay for the room. This, of course, creates trail of paperwork and related man hours for proper reimbursement. Get it right Crown Plaza, or do not court corporate clients in this market.
October 4, 2012
Rated 5.0 out of 5.0 by RShar Good place for business in White Plains
I had to stay in White Plains for a seminar. I found the hotel to be comfortable and the staff to be very helpful. The manager even drove me to the train station when the shuttle was busy taking others to the airport.
October 1, 2012
Rated 3.0 out of 5.0 by yankee28 comfortable bed
Really slept well in the bed and pillows were awesome!
September 29, 2012
Rated 5.0 out of 5.0 by Eddie64 Great Overall Service
I rate our organizations stay in Septemver, 2012 at the White Plains Crowne Plaza as excellent. The management personnel that I dealt with went above and beyond to ensure a stress free and comfortability level that surpassed my expectations. They were receptive to listening to any concerns that I had and then actually resolving them in a very timely manner. The sales and catering management staff truly get my highest ratings. I was also pleasingly surprised on how well the front desk staff handled the large volume of check-ins during a short period of time. Through all the concerns of those checking-in they remain very cordial, polite, and professional through it all. Our organization has stayed at many different hotel chains over the course of many years. In many of those stays the front desk staff was no where as easy to deal with as those at the White Plains Crowne Plaza. The housekeeping staff did a fantastic job also. There were more than 200 members of our fraternal organization in the hotel; There was not one complaint brought to me as the planner. Excellent job White Plains Crowne Plaza.
September 29, 2012
Rated 5.0 out of 5.0 by LynnC Fabulous experience!
I stay at the Crowne Plaza fairly often-how could it get any better? Well it did! The room was beautifully appointed and most comfortable! The colors were warm and soothing and there were reading lights attached to the headborad for my late night work! It was awesome. The staff is always more than friendly, warm and accomodating and this was no exception. I was greeted by a lovely employee who called me by name-what a wonderful touch to make you feel so welcome at the end of a long travel day!
I always count the days until my next stay!
September 28, 2012
Rated 5.0 out of 5.0 by BarbM Beautiful Hotel, Welcoming atmosphere
My husband and I were there for a wedding in New Rochelle. I went to school in Mount Vernon and had been to White Plains.... Many years ago.
We were both pleasantly surprised by how beautiful the hotel was. Welcoming staff, very nice room.
I would stay there again and will look for other Crown Hotels when I travel after this.
September 27, 2012
Rated 3.0 out of 5.0 by 18cascade Why did you not have my gift from my hostess waiting for me???
Stayed 9/15 after late nite check in. I was supposed to receive a bag of treats with my name on it. The person who provided bags to all out of town guests paid to receive this service but I never got the bag.I was told room service wa closed and I would get bag in the morning.
I never got the bag the next day and I called the hotel up to yesterday for progress report. I was told I would be called back.....
I am still waiting for the call and for the bag
September 21, 2012
Rated 5.0 out of 5.0 by TamraL Recent Stay
I've stayed at the Crowne for many years. I wanted to comment on my recent stay which included meetings at the hotel.
- Your front desk does an incredible job of checking in guests and making you feel welcome
- The rooms are always so very comfortable. This time my room (807) had a little noise issue with the air conditioner. A maintenance person came to my room within minutes of the request. While I do think you need to take a look at that appliance, he made every effort to fix the issue and we found a work around.
- The young woman answering Room Service calls is delightful. I love the new options of offering Tonights Specials for Room Service!
- The attention to detail in the meetings was exemplary. There was always someone there to assist as needed.
- The training room temperature adjusted quickly
- The meals and breakout snacks offered were amazing!!
Thank you for the great experience and for continuing to offer a great rate. We travel alot and because you work with us, we can come to White Plains and actually enjoy being away from home while still being mindful of the organization for whom we work in total comfort.
All the best!
September 20, 2012
Rated 5.0 out of 5.0 by Roper53 Great Location
Excellent Staff and Always professional!! My 2nd home
September 19, 2012
Rated 4.0 out of 5.0 by scottsasha All, good, except the music.
I stay at the Crowne on business several times a year, and mostly I like it. Its one issue is easily solved, and it has to do with public music. Several times I've told the desk that the music in the lobby is way, way too loud, and the last time I was there I told the restaurant hostess that the music was so loud that I felt like I was in a discotheque. Public music as a general rule is rude, because it assumes that everyone shares your taste. It's nice to eat breakfast without hearing someone else's music. Turn it off.
September 12, 2012
Rated 4.0 out of 5.0 by stephen29 Helpful staff and convenient location.
We enjoyed our two-night stay at Crowne Plaza White Plains. The staff was extremely accomodating and friendly. The breakfast both mornings was outstanding and the service was excellent. The AC in our room worked great and the bed was extremely comfortable. I would definitely return when we are in the area again.
September 8, 2012
Rated 5.0 out of 5.0 by Pianoman0850 More than met my expectations
From the moment we arrived for a wedding party weekend, the front desk personnel and the entire staff could not have been more helpful. The 8th floor maid (room 801) was excellent The room was clean and smelled fresh. The room was nicely furnished and very well lit.
Breakfast was excellent and the gentleman making omlets was very pleasant while created a delicious mushroom spinach egg white omlet. Our waiter was very nice.
If we are back in the White Plains area we surely will make every effort to stay at the Crown Plaza on Hale Avenue.
September 1, 2012
Rated 5.0 out of 5.0 by Zenmitch Great stay
Rooms was comfortable and very clean. Well-appointed with amenities. Staff courteous, efficient and well -informed about local attractions and transport. Hotel is very well located next to large shopping centre and restaurants.
August 26, 2012
Rated 5.0 out of 5.0 by Eneida The best service and tremendous comfort and style.
I must say this is my second visit and it has been a true pleasure . The staff is outstanding and the room is first class . I have never slept better than on this plush bed !!! I would highly recommend a stay a the Crown Plaza Hotel. I will be back!!!!!!!
August 24, 2012
Rated 3.0 out of 5.0 by cheechee57 problems
I stayed here as part of a wedding party. When i called to make a reservation I was told there were no rooms available. Two days later , my friend (father of the bride) called and was told that they did have rooms.
When i arrived i was told that i would be charged an xtra $25 because my credit card is also a debit card. I've used this card in all my travels and never have i been charged xtra. I used a different card.
Now to the room.... the outlets in the bathroom didn't work . The A/C control did not work, so i couldn't adjust the temps. However I will admit the room was clean and the beds comfortable.
August 21, 2012
Rated 5.0 out of 5.0 by Hank123 A staff who cares
Travel is hectic. You walk into the White Plains Crowne Plaza and suddenly relax. Every staff member from the front door through check in and guest services wants to remove a little hassle from your day.
August 19, 2012