Crowne Plaza White Plains-Downtown

Hotel Front Desk: 1-914-6820050

Hotel Fax: 1-914-6820405

Hotel Email: michelle.phillips2@ihg.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Westchester County Airport (HPN)

- Distance from hotel: 8 MI/ 12.87 KM South West l

LaGuardia (LGA)

- Distance from hotel: 25 MI/ 40.23 KM North East l

- Grand Central Pkwy East towards Eastern Long Island merge on I 678 North Exit 9E Take I678 North to Mamaroneck Ave Exit exit 23N Right on Mamaroneck Ave right to Bloomingdale Rd Left onto Maple Ave right onto Hale Ave Hotel will be on the right hand side.

JFK International Airport (JFK)

- Distance from hotel: 32 MI/ 51.5 KM North West l

- I 678 North to Mamaroneck Avenue Exit, exit 23N, Right on Mamaroneck Avenue, slight right to Bloomingdale Road, Left onto Maple Avenue, right onto Hale Avenue, Hotel will be on the right hand side.

Train
Metro North White Plains

- Distance from hotel: 2 MI/ 3.22 KM North East

- Turn LEFT onto MAIN ST, Turn RIGHT onto S BROADWAY. Continue to follow S BROADWAY,Turn SLIGHT LEFT onto S BROADWAY, Turn SHARP LEFT onto MAPLE AVE, Turn LEFT onto HALE AVE,

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 12.00 USD

- Valet Parking Available

- Valet Parking Fee: 18.00 USD

- Parking is $12 USD per day with in and out privileges

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 360 reviews
79%
Recommend This Property
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Ratings Breakdown

360reviews

  • 5 Stars
    166
  • 4 Stars
    89
  • 3 Stars
    51
  • 2 Stars
    30
  • 1 Stars
    24

Front desk could do much better

By

August 30, 2014

club

Not only did the front desk not check me in before 3 other people that arrived after me, they also forgot to explain how the parking or the WiFi worked plus they charged the whole stay again upon check in although I had already pre-paid the hotel 3 weeks earlier. After telling them twice and managers telling me they would call me and they never did, i ended up asking my bank to dispute the charge.
Then when they finally explained the parking system they gave me a ticket with the check in date but the parking attendant expected it to have the check out date so I had to go once more to the front desk for them to correct it.
The rest of the hotel is OK, rooms clean and comfortable, very good location. If only they would train their front desk employees better and have a check in system where there is one line so that the first front desk employee can check in the first person that arrived, that might make the hotel a good one.

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Room was clean and nice BUT check in was awful

By

August 28, 2014

When I checked in , the person at the front desk failed to give me the gift bag for all guest attending the wedding. In the gift bag were instructions for the shuttle bus that would take me to the reception. Because of this, I missed the shuttle bus and had to pay $40.00 for a taxi. This is not good and I am extremely disappointed

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Not What I was Expecting

By

August 28, 2014

club

The Pros:
- The beds were comfy
- Refrigerator was located in room without any additional charges

The Cons:
- Road construction happening outside the hotel and you can hear it in hotel room through out the night.
- Bathroom is not 100% clean - Also, do to not adequate ventilation, smells and steam linger in the unit.
- The grout is falling off

The Resolved:
- Manager credited me an additional fee that was added to my bill after much discussing. Was told by one person, it was for being on the executive lounge (which I was not) the other was because I switched from a king to a double (had the confirmation from the hotel with no additional fee for the double).
- Was put into a king room (even with a double room confirmation) and was moved to the correct double room

(Have photos of the bathroom issues, but website will not allow me to upload)

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GREAT SERVICE, BUT NEED TO STOP TRASH PICK UP AT 5:45 AM

By

August 21, 2014

Trash collectors woke me at aprox. 5:45 am with their big truck

Posted byHotelStaff
August 25, 2014
Dear FLYBOYFORCJS: We acknowledge and thank you for taking valuable time to write a review following your recent visit. Our waste is collected well past the time indicated in your review, however the mall across the street does at times have early deliveries. We apologize for the early rabble and will speak to our neighbors about this. We remain very grateful for your business and look forward to having you as our guest again soon. Scott de Savoye ~ General Manager
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