Rated 4.5 out of 5 by 85
Rated 4.0 out of 5.0 by Jimmynick Clean room, professional staff
Even though this hotel has a HUGE sports bar that was packed with a HUGE crowd, with the music so loud it was impossible to hear your own voice, our fourth flour room was totally quiet. The only noise we heard was from the in room heater, which hummed all night.
The pillows were extra large and so comfy! Bed was so comfy! We stay in dozens of hotels every year and are very picky when it comes to choosing where we stay. This one is one of the cleanest we have stayed in.
I wish the bath vent fan didn't run all night as it was a little noisy. We just kept the bathroom door shut, but it was chilly there in the morning. And the heater was noisy. I guess all hotels have noisy heaters. I would rate this hotel as well above average! We usually get a couple bottles of free water because we are priority members. It's a small thing, but the girl behind the desk wouldn't budge when it came time to give us the water. We had left our free snack room tickets in the room, so she wouldn't let us have any water! I rely on the bottled water 'cause most water supplies have chlorine in it. Oh well! The room was a great deal!
December 4, 2013
Rated 5.0 out of 5.0 by LAA123 Very comfortable & convenient location
We stayed one night at a hotel nearby & left to stay at the Crowne Plaza. It was very comfortable & clean with an experienced staff.
December 1, 2013
Rated 5.0 out of 5.0 by HerbertA Everything we could ask for
Everything about this hotel was great. Staff did everything possible to make my daughter and myself feel at home. We will be back! Thankyou!
November 27, 2013
Rated 5.0 out of 5.0 by Snorkel Overall Experience
I stay here whenever I come to my corporate office in Burlington. It is very comfortable, centrally located and the staff are all very friendly, attentive and accommodating.
November 26, 2013
Rated 5.0 out of 5.0 by aferriello Clean and Proffesional
I had to stay last minute at a hotel in the are and so upon a quick web search stumbled on this one. It wasn't the cheapest, but then again there was nothing cheap about it. It was a clean and quiet with a nice hotel bar. There is also a movie theater in the parking lot next to it which made the night more enjoyable. I would stay again if I was in the area.
November 20, 2013
Rated 5.0 out of 5.0 by Robinsca Fantastic Stay!
We stayed for a 3 day training. The staff was always professional and friendly. Any questions we had they not only had answers but they were already typed out so we were also given a piece of paper. ie: directions, phone number to call if our room key didn't work (they would run one to us). I would highly recommend this hotel to anyone looking for a place to stay in that area. Great job!
November 18, 2013
Rated 4.0 out of 5.0 by Dancer17 Hotel service great - beware of restaurant!!
Room was clean and tidy upon entering. Shower head had been aimed toward the floor, so upon turning it on to take a quick shower after arriving, the bathroom floor, floor mat, and my traveling clothes got soaked. Needed more towels to accommodate, and housekeeping was timely in meeting this need. Service in the restaurant tends to be slow during lunch and dinner/evening hours . . . even when they are not busy. This is my third or fourth visit to this property, and the service at breakfast has always been outstanding, but lunch and dinner/happy hour/late night service is poor.
November 16, 2013
Rated 1.0 out of 5.0 by dunksdecafgirl Beautiful rooms, Great front desk, HORRIBLE Event Staff.
The Pros: Check in was a breeze (I think her name was Kristina?, she was a supervisor at about 5pm), super friendly staff greeted me as a Platinum member and had keys ready for my room. Rooms are completely renovated and you want for nothing. Extra bonuses with a moving table that tucks under the wall console and electrical outlets on BOTH sides of the bed - which was a welcome surprise. (a hotel pet peeve of mine). Bedding and Bathroom was clean and plenty of towels as well as a hair dryer. Fridge in the room as well. We had a king room that had a couch as well as an adjoining room with Two Queen beds.
The Cons: unfortunately that is where my great experience ended. The Event manager informed well actually STOPPED me walking out of the event to go back to my room to refresh and informed me that if I wanted to use the restroom I needed to use the one that was there at the ballroom. I am not 5 years old, I PAID for TWO rooms and to be talked to like a 5 year old was extremely rude, unprofessional and will probably result in my no longer going to that hotel. The bar attached to the hotel was louder than the event and there were patrons from both places "roaming the lobby". Lack of experience and being overwhelmed? maybe. Bad business? ABSOLUTELY.
The second Con of the stay, we did not recieve a late check out. I can understand that sometimes the hotel is sold out and you can't offer this perk, which is part of the membership level, but when a neighboring guest calls and isnt part of the progam and granted a later check out, well there again, bad business.
I stay at hotels frequently, even having my upcoming wedding at an IHG hotel, but I can't in good faith recommend this hotel. Overall, If you're looking for a room for business reasons then check it out, for a fun getaway, find somewhere else.
November 7, 2013