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Rated 4.5 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by Excellent staff - comfortable stay A very nice hotel with a customer friendly staff. Made our July 4th stay most enjoyable. July 10, 2013
Rated 5.0 out of 5.0 by excellent hotel We were very pleased with the hotel, our room was very clean and comfortable. Bathroom was large and very neat. I will stay again at this hotel, when I have a chance. July 10, 2013
Rated 4.0 out of 5.0 by Only one downfall This hotel would have received a raving review except for one employee. We were warmly greeted upon arrival and pleasantly surprised to learn that we had been upgraded to the executive floor. So, let me say that I do realize that I did not pay for the service, but use Trip Advisor and various other resources when travelling, so I would like to warn potential guests. We had spent the previous day in the city at a ball game and touring. Needless to say we slept til almost 9 am. The executive breakfast is supposed to be served until 10. My husband arrived a few minutes before I, so that was around 9:30. He found two pieces of bread left. When I arrived 5 minutes later, I asked the hostess for more bread........are you ready? Her response was "that is all that we have for today" Really? I honestly thought that she was kidding. Thank goodness that there was no cutlery left either and when I asked for some she said that she would have to call the kitchen. I very nicely asked if since she did have to call the kitchen, would they have bread? It did arrive, however I made note of the time on the tv,and at 9:45 all that was left on the breakfast bar was coffee. I felt very rushed and that I was imposing on this girl. July 2, 2013
Rated 5.0 out of 5.0 by Excellent staff I want to commend the staff at the Woburn Crowne Plaza. They took care of all of our needs without a problem. They were extremely friendly and outgoing. They took good care of us. June 27, 2013
Rated 5.0 out of 5.0 by Wonderful experience! We traveled with three small children, but everything was great! A gentleman helped us get our bags out of the car and up to the room. Front desk staff courteous, recently remodeled, New sheets and towels, extremely comfortable beds and linens, all for a very reasonable price! We had a great meal downstairs in the restaurant for dinner, with a very sweet waitress, but I'm still unclear whether there was breakfast. We didn't make it downstairs in enough time to check into it. It was very clean and comfortable and I would definitely go back!!! June 21, 2013
Rated 5.0 out of 5.0 by Great Service! This was an awesome exxperience! I was greeted by a lovely young woman when I checked in. Brought up the Rewards program, which I didn't know they had. Explained everything to me. Rooms were wonderful and both beds actually had enough pillows! Normally, in other motels, we always have to call down for extra pillows. Wish we could have stayed our entire trip at the Crown Plaza!! Thank you for a great experience June 5, 2013
Rated 5.0 out of 5.0 by Business stay I have used this hotel for an number of years, including prior to its transformation to a Crowne Plaza and have always found it to be an excellent hotel for business in the Bedford, Burlington, MA area. The staff were all very courteous and helpful. Room was clean and well equipped. Breakfast is comprehensive and good quality. Would definitely lodge there again. June 1, 2013
Rated 5.0 out of 5.0 by Great service and friendly staff this is a very nice hotel with modern rooms and bar restaurant on site at reasonable prices. May 31, 2013
Rated 5.0 out of 5.0 by Excellent Facility Our stay was great. It was our first time to Boston and the staff was extremely helpful. Blake, the shuttle driver at the time, even booked us a reservation at a nice Italian restaurant in the North End on Saturday night. Thank you to everyone involved with our stay. Sincerely, Derek May 25, 2013
Rated 3.0 out of 5.0 by large room & very clean Liked the room, but it was somewhat spartan. No fridge. Coffee pot was terrible. Wish there was more light in bathroom. No information about hotel & services. continental breakfast was only fair - toaster & waffle iron did not work very well. Service was good. Would visit there again because of the convenience of the location to Boston. May 24, 2013
Rated 4.0 out of 5.0 by Pleasantly surprised I grew up near this hotel location, and for years it was home to unimpressive properties. It was a great surprise then that the Crowne Plaza was a complete gut renovation. Our room on the executive (4th) floor was immaculate, the bed was comfortable, and the service was friendly. Everything looked absolutely brand new. I would not hesitate to stay here again. May 22, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Love the room on the river side. Very clean room and comfortable bed. Convenient for our travel needs. May 18, 2013
Rated 5.0 out of 5.0 by Beautiful and Clean The room was beautiful and very clean. The staff were friendly and helpful with my needs. I will be returning in the near future. May 17, 2013
Rated 5.0 out of 5.0 by Great room, clean and comfortable Great morning service from the morning staff at breakfast. In particular, the morning waitress were great. The bartenders at night were great ,friendly and a great smile. Overall, it was an enjoyable 14 days. I would difinitly go back or recommend it to my friends and co-workers. May 16, 2013
Rated 5.0 out of 5.0 by Good people, friendly and knowledgeable from the check in to the check out everyone we saw working for the hotel greeted us in avery nice manner. thr room was clean and very comfortable and clean, room service was quick with hot tasty food and pleasent delivery. will will use them again May 10, 2013
Rated 5.0 out of 5.0 by Great Hotel I was very happy with my stay, unfortunately it was only for 1 night. The front desk was very friendly, room clean, bed comfortable and the bathroom amazing.. . My only criticism is the food for breakfast. The buffet was not so good, but this would definitely not stop me from staying here again. May 9, 2013
Rated 1.0 out of 5.0 by Issues at front desk Several hours after checking in I wanted to purchase a bottle of water and put the charge on my room. When I was unable to provide the desk clerk with my room number, she asked me to provide my home address. Once I gave her my home address she told me that it was incorrect and she had a complete different address under my name. Next she told me that my priority number was under a different guests account, which seriously concerned me considering my credit card is linked to my priority account. When I asked for an explanation, she was flipped with me and started to hassle me, even the night manager dismissed me, which complicated the situation. After getting no resolve, I decided to go to my room and deal with the issue in the morning. When I went to the front desk the next morning the women asked how she can help, so I began to explain the situation to her, along with trying to show her my conformation on my laptop for the reservation I made 2 months prior. She explained that she understood the situation and she had taken care of it. At this point I had to explain that I had a 4 day reservation and my room key would not work, along with the fact they never gave me my breakfast tickets, which I had to ask for the following day. I am very disappointed with the customer service and have never been treated this way by any hotel or hotel chain ever. May 1, 2013
Rated 5.0 out of 5.0 by First time over-nighter, future regular First stay at this location. Although in a semi busy area, room & hotel were rather quiet. The room was clean, comfortable & warm; with a new feel to it. And, the shower...ooohh yeeaahh!! April 30, 2013
Rated 3.0 out of 5.0 by excellent but... We had a great time. The shuttle to train was very convenient. Bed comfortable. Two issues, one was that we found blood on our sheets the second night. It was not on the mattress pad but saturated the sheet. Tried to call front desk which brings me to my second issue. It seems that the front desk phone was not being answered. I called multiple times. On check-out I did speak to manager and ask that he look at the sheet before housekeeping arrived to clean it. I had some concerns on where the blood came from. Very concerned that it did not bled through to mattress pad and the amount of blood on the sheet would of bled through. I felt like he didn't want to hear about it and shrugged me off. Anyway, we still had a lovely time despite that. April 22, 2013
Rated 5.0 out of 5.0 by Very clean and lovely. The executive room was really nice. The decor is very modern, clean and very comfortable. The room was more than what I expected. Very pleased with my stay. April 21, 2013
Rated 5.0 out of 5.0 by Rooms very comfortable We booked two rooms for two nights and all of us had a great time. We were given coupons for breakfast and it said 1 coupon for each room. We assumed all of us have free breakfast that morning but waiter said was only for 1 guest per room. Kinda of misled. Also front desk said we shouldn't be given breakfast coupons in the first place since we are AAA members. ( they were the one that gave it to us?) Otherwise stayed was great . April 19, 2013
Rated 4.0 out of 5.0 by Great Place to stay!!! The hotel was very nice and clean. The resturant was better than average. You cant beat the price. April 19, 2013
Rated 5.0 out of 5.0 by In area for days leading to marathon Rooms were very nice. Took shuttle to commuter rail into the city for sightseeing. Easy to drive to plenty of parking. No restaurants easily accessible on foot. Ate breakfast at hotel restaurant and it was good, but restaurant is very noisy, congested, and more bar atmosphere in the evening. April 19, 2013
Rated 5.0 out of 5.0 by An enjoyable place to be Great staff, happy to help on anything challenged of them. Hotel was comfortable although bed slightly softer than I would have expected. Scoreboard was a great place to eat, lively and good table service. Would like to return however the week rate a little high but could be worked on. Front desk reception great staff and able to facilitate all needs without any fuss. Overall a very pleasurable experience April 17, 2013
Rated 5.0 out of 5.0 by INCREDIBLE This was one of the nicest hotels we have ever stayed in. It was beautiful, it was comfortable, it was everything you could ask for and more. Much much more. And the cost was so affordable. We came into town for a Celtics Game but if we had more time we would have stayed longer just to enjoy the hotel. Staff was very friendly and very helpful. We would strongly recommend this hotel to anyone visiting the area or just passing through. April 11, 2013
Rated 5.0 out of 5.0 by Beautifull hotel The room was very clean, confortable. No noise I recommend this hotel and if ia come bach to boston i will stay in the same hotel. April 5, 2013
Rated 5.0 out of 5.0 by Lost & Found Have you ever forgotten something at a hotel and wondered if you"d ever get it back. I left a phone charger next to the bed and when I called it"d already been turned into lost & found and when I came back to the hotel it was waiting for me at the front desk. They even followed up with a phone callto make sure that I retrieved it. March 28, 2013
Rated 1.0 out of 5.0 by Its all good! From the greeting, to the room, to the perks, to the restaurant, this hotel provided just what we needed in comfort and convenience. March 23, 2013
Rated 5.0 out of 5.0 by Judy at the Front Desk is Fantastic We had to make last minute adjustments to our reservation and vacation plans due to weather and Judy at the front desk was beyond helpful. Her experience and years with the hotel show. Thank you March 8, 2013
Rated 5.0 out of 5.0 by Excellent location for family fun areas We stay at this hotel because we want to spend a weekend in Boston, we arrived at 15:27 and there is a show starting at 16:00 at TD Arena, thanks to the fast check-in and the help in the desk with directions, we arrived on time to the show, so that close is the hotel from Boston, also the hotel has a large Cinema just some feet away and there is one of the largest laser tag and jumping playground 5 min. away. There is a zoo also in the neighborhood. Because this hotel is located very close to the intersection of I-95 and I-93 you can easily reach any destination in the Boston area. You can find some big supermarkets (Target and Stop&Shop) an a shopping mall (Burlington) very close (less than 5 minutes). Finally, the sports bar insight the hotel is a perfect place to go on weekends with live music and you don't have to worry on designated driver if you are staying at the hotel. So, you can easily find something funny to do to any member of your family. The hotel rooms are new, the indoor pool is warm (but they need to improve the room sealing because there are some air drifts coming from outside) and the fitness center is well equipped, so, you will not bore here, even in the middle of a snow storm as we had during our stay. February 25, 2013
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