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Rated 4.5 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Pleasantly surprised I grew up near this hotel location, and for years it was home to unimpressive properties. It was a great surprise then that the Crowne Plaza was a complete gut renovation. Our room on the executive (4th) floor was immaculate, the bed was comfortable, and the service was friendly. Everything looked absolutely brand new. I would not hesitate to stay here again. May 22, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Love the room on the river side. Very clean room and comfortable bed. Convenient for our travel needs. May 18, 2013
Rated 5.0 out of 5.0 by Beautiful and Clean The room was beautiful and very clean. The staff were friendly and helpful with my needs. I will be returning in the near future. May 17, 2013
Rated 5.0 out of 5.0 by Great room, clean and comfortable Great morning service from the morning staff at breakfast. In particular, the morning waitress were great. The bartenders at night were great ,friendly and a great smile. Overall, it was an enjoyable 14 days. I would difinitly go back or recommend it to my friends and co-workers. May 16, 2013
Rated 5.0 out of 5.0 by Good people, friendly and knowledgeable from the check in to the check out everyone we saw working for the hotel greeted us in avery nice manner. thr room was clean and very comfortable and clean, room service was quick with hot tasty food and pleasent delivery. will will use them again May 10, 2013
Rated 5.0 out of 5.0 by Great Hotel I was very happy with my stay, unfortunately it was only for 1 night. The front desk was very friendly, room clean, bed comfortable and the bathroom amazing.. . My only criticism is the food for breakfast. The buffet was not so good, but this would definitely not stop me from staying here again. May 9, 2013
Rated 1.0 out of 5.0 by Issues at front desk Several hours after checking in I wanted to purchase a bottle of water and put the charge on my room. When I was unable to provide the desk clerk with my room number, she asked me to provide my home address. Once I gave her my home address she told me that it was incorrect and she had a complete different address under my name. Next she told me that my priority number was under a different guests account, which seriously concerned me considering my credit card is linked to my priority account. When I asked for an explanation, she was flipped with me and started to hassle me, even the night manager dismissed me, which complicated the situation. After getting no resolve, I decided to go to my room and deal with the issue in the morning. When I went to the front desk the next morning the women asked how she can help, so I began to explain the situation to her, along with trying to show her my conformation on my laptop for the reservation I made 2 months prior. She explained that she understood the situation and she had taken care of it. At this point I had to explain that I had a 4 day reservation and my room key would not work, along with the fact they never gave me my breakfast tickets, which I had to ask for the following day. I am very disappointed with the customer service and have never been treated this way by any hotel or hotel chain ever. May 1, 2013
Rated 5.0 out of 5.0 by First time over-nighter, future regular First stay at this location. Although in a semi busy area, room & hotel were rather quiet. The room was clean, comfortable & warm; with a new feel to it. And, the shower...ooohh yeeaahh!! April 30, 2013
Rated 3.0 out of 5.0 by excellent but... We had a great time. The shuttle to train was very convenient. Bed comfortable. Two issues, one was that we found blood on our sheets the second night. It was not on the mattress pad but saturated the sheet. Tried to call front desk which brings me to my second issue. It seems that the front desk phone was not being answered. I called multiple times. On check-out I did speak to manager and ask that he look at the sheet before housekeeping arrived to clean it. I had some concerns on where the blood came from. Very concerned that it did not bled through to mattress pad and the amount of blood on the sheet would of bled through. I felt like he didn't want to hear about it and shrugged me off. Anyway, we still had a lovely time despite that. April 22, 2013
Rated 5.0 out of 5.0 by Very clean and lovely. The executive room was really nice. The decor is very modern, clean and very comfortable. The room was more than what I expected. Very pleased with my stay. April 21, 2013
Rated 5.0 out of 5.0 by Rooms very comfortable We booked two rooms for two nights and all of us had a great time. We were given coupons for breakfast and it said 1 coupon for each room. We assumed all of us have free breakfast that morning but waiter said was only for 1 guest per room. Kinda of misled. Also front desk said we shouldn't be given breakfast coupons in the first place since we are AAA members. ( they were the one that gave it to us?) Otherwise stayed was great . April 19, 2013
Rated 4.0 out of 5.0 by Great Place to stay!!! The hotel was very nice and clean. The resturant was better than average. You cant beat the price. April 19, 2013
Rated 5.0 out of 5.0 by In area for days leading to marathon Rooms were very nice. Took shuttle to commuter rail into the city for sightseeing. Easy to drive to plenty of parking. No restaurants easily accessible on foot. Ate breakfast at hotel restaurant and it was good, but restaurant is very noisy, congested, and more bar atmosphere in the evening. April 19, 2013
Rated 5.0 out of 5.0 by An enjoyable place to be Great staff, happy to help on anything challenged of them. Hotel was comfortable although bed slightly softer than I would have expected. Scoreboard was a great place to eat, lively and good table service. Would like to return however the week rate a little high but could be worked on. Front desk reception great staff and able to facilitate all needs without any fuss. Overall a very pleasurable experience April 17, 2013
Rated 5.0 out of 5.0 by INCREDIBLE This was one of the nicest hotels we have ever stayed in. It was beautiful, it was comfortable, it was everything you could ask for and more. Much much more. And the cost was so affordable. We came into town for a Celtics Game but if we had more time we would have stayed longer just to enjoy the hotel. Staff was very friendly and very helpful. We would strongly recommend this hotel to anyone visiting the area or just passing through. April 11, 2013
Rated 5.0 out of 5.0 by Beautifull hotel The room was very clean, confortable. No noise I recommend this hotel and if ia come bach to boston i will stay in the same hotel. April 5, 2013
Rated 5.0 out of 5.0 by Lost & Found Have you ever forgotten something at a hotel and wondered if you"d ever get it back. I left a phone charger next to the bed and when I called it"d already been turned into lost & found and when I came back to the hotel it was waiting for me at the front desk. They even followed up with a phone callto make sure that I retrieved it. March 28, 2013
Rated 1.0 out of 5.0 by Its all good! From the greeting, to the room, to the perks, to the restaurant, this hotel provided just what we needed in comfort and convenience. March 23, 2013
Rated 5.0 out of 5.0 by Judy at the Front Desk is Fantastic We had to make last minute adjustments to our reservation and vacation plans due to weather and Judy at the front desk was beyond helpful. Her experience and years with the hotel show. Thank you March 8, 2013
Rated 5.0 out of 5.0 by Excellent location for family fun areas We stay at this hotel because we want to spend a weekend in Boston, we arrived at 15:27 and there is a show starting at 16:00 at TD Arena, thanks to the fast check-in and the help in the desk with directions, we arrived on time to the show, so that close is the hotel from Boston, also the hotel has a large Cinema just some feet away and there is one of the largest laser tag and jumping playground 5 min. away. There is a zoo also in the neighborhood. Because this hotel is located very close to the intersection of I-95 and I-93 you can easily reach any destination in the Boston area. You can find some big supermarkets (Target and Stop&Shop) an a shopping mall (Burlington) very close (less than 5 minutes). Finally, the sports bar insight the hotel is a perfect place to go on weekends with live music and you don't have to worry on designated driver if you are staying at the hotel. So, you can easily find something funny to do to any member of your family. The hotel rooms are new, the indoor pool is warm (but they need to improve the room sealing because there are some air drifts coming from outside) and the fitness center is well equipped, so, you will not bore here, even in the middle of a snow storm as we had during our stay. February 25, 2013
Rated 5.0 out of 5.0 by Great Accommodations! I just spent several nights at the Crowne Plaza in Woburn and was very pleased with the hotel and the staff. This property obviously went through a remodel recently and they did an outstanding job. The layout, size and configuration of the hotel room was ideal for business travel. Ample work areas and plugs everywhere. The young lady in the Concierge Lounge (Sasha, I think) was professional, friendly and very helpful. Front desk staff polite and efficient. Great experience. I used to stay at a nearby competing property, but this hotel is nicer and has better rates. From now on, when I'm in the Boston area, I will make this place my home. February 11, 2013
Rated 5.0 out of 5.0 by very nice We attended a wedding while there and the reception was held at this hotel. What a great place, everything and everyone was wonderful. Our room was beautiful, clean and comfortable. January 26, 2013
Rated 5.0 out of 5.0 by Friendly Staff - Great Service I want to commend the Crowne Plaza for a great stay. Upon arrival being a Platinum Member I was upgraded to the 4th floor and found that the lounge was superb. The breakfast was always hot and delicious and the evening snacks were great. The staff was courteous and friendly and always greeted me with a smile and a hello. I was checked in by Tiffany and from the start of my stay she made me feel welcome and always greeted me by name when she was on duty. I was only supposed to be there for 8 nights but turned out to be 11. I had to extend my stay and the staff was eager to assist me in my needs and was able to stay in the same room. Thanks and if I get in the area again I will be sure to stay at this hotel. January 23, 2013
Rated 4.0 out of 5.0 by HOSPITALITY I REQUESTED A LITTLE REFRIGERATOR TWICE 1ST WHEN I RESERVED VIA EMAIL AND 2ND WHEN I REGISTERED AT FRONT DESK MY REQUEST WAS NOT HONORED AND THERE WAS NO COMMUNICATION AS TO WHY. MR. EATON January 17, 2013
Rated 5.0 out of 5.0 by Superb, Recently Renovated Property with Excellent Rooms, and Exceptionally Kind Staff This property is located conveniently 2 minutes from Rt 128/95, the major circumferential highway in the Boston area. It has been recently and comprehensively renovated to a high, and very tasteful, standard. Beds feel new and of excellent quality. Most bathrooms offer large showers in lieu of rarely used baths. Rooms are kept very clean and fresh, with excellent housekeeping overall. One idiosyncratic point - housekeeping management does not consistently observe the "Do Not Disturb" sign, and during a recent stay there seemed to be a somewhat odd, almost obsessive concern about vacating the room promptly, despite the hotel being virtually empty. This, however, appeared to be a single instance that did not typify the generally high level of service and hospitality. The staff overall are enthusiastic, gracious, and helpful. The front desk team, some of whom have international or other rigorous training and experience are especially helpful and gracious. The property generally recognizes Priority Club Platinum members in a substantial way. This excellent property represents a superb alternative for those seeking convenient access to locations along 128/95, as well as a very high quality, more reasonably priced alternative to downtown Boston hotels. January 10, 2013
Rated 5.0 out of 5.0 by Outstanding Stay Convient easy access great staff. Stay was very comfortable. January 7, 2013
Rated 4.0 out of 5.0 Very quiet, large, relaxing, great breakfast This is a good, clean, quiet and friendly place. Small pool but excellent, fitness room. Breakfast and fre snacks and drinks are great (probably deoendent on the arrangement). Disadvantage: electric heater with fan blowing and no nice blanket on the bed. If you ask, you will get a very nice one. I recommend this hotel!! December 19, 2012
Rated 5.0 out of 5.0 by One of the best hotel The staff was very professional and kind. The room was very clean and comfortable. The price of service is worth more than what I paid for. December 6, 2012
Rated 5.0 out of 5.0 by Always a pleasure! In my eyes, the best value for a short stay in the Woburn, Ma area. Convenient to reach and close to my family, shops, movie theaters, rail and auto services. Having the best sports bar and restaurant in the area is a huge plus. Even better than before after the completion of renovations. Modern and comfortable accomodations. Always my home away from home when visiting Woburn and vicinity. Had many stays there over the years, and no longer feel the need to even try elsewhere. I'm a contented senior at the Crowne Plaza. November 28, 2012
Rated 4.0 out of 5.0 by Recently renovated! The hotel room was large and the bedding was new. We enjoyed the breakfast in the restaurant and felt it was good value as we paid in advance. The indoor pool was very nice - clean and fluffy towels were provided. My grandchildren loved it! This hotel was a great value for us while attending a baby shower in Arlington. November 23, 2012
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