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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 199 reviews
85%
Recommend This Property

Ratings Breakdown

199reviews

  • 5 Stars
    108
  • 4 Stars
    61
  • 3 Stars
    20
  • 2 Stars
    6
  • 1 Stars
    4

早餐很丰盛

By

February 06, 2016

platinumelite

服务很到位,设施有些老,白金卡优势不大,给的欢迎水果种类比较丰盛,希望以后好的地方继续保持,不足再次改进

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糟糕的入住体验

By

February 05, 2016

位置的确不错,缺点非常多
CI的时候要求调换为景观房,前台换的时候没有注意到我之前定的就是吸烟房,等到入住之后自己发现是无烟房,继续要求调换。换到另外一层-24层,但是房间仍旧有无烟标识,打电话询问,服务中心说既然给你换了就能抽。。。好无语,房间排烟效果很烂的好么?
欢迎饮料券上印有可在一楼或二楼领取饮品,但是前台也没有告知一楼咖啡吧是关掉的,还是我自己去问,才知道咖啡吧关了很久,且二楼的凤凰吧只有晚上才开。一楼咖啡吧的茶几上烟灰缸里堆满了烟头
房间家具居然有破损。。。
早餐还没有到点,服务员就开始收每桌上的糖包,当时餐厅里至少有五桌以上的客人。
早餐的装热牛奶和冷牛奶的罐子都有问题,放一杯牛奶要几分钟,慢慢淌。

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服务不错,设施陈旧

By

February 02, 2016

platinumelite

出差芜湖首选,换了业主感觉品质没有提升,早餐品种越来越少,前台效率也差了不少,房间还不错,床还是不够舒适

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地理位置好,芜湖最好的酒店吧

By

February 01, 2016

地理位置处于市中心,去哪里都比较方便。应该是芜湖最好的酒店吧,环境服务各个方面都不错。唯一有点不足的就是房间设施稍显陈旧

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服务好,性价比不错

By

January 29, 2016

platinumelite

服务好,工作人员很友善。性价比不错,有自助餐、游泳池和健身房。周边吃饭很方便,离美食街很近。购物旁边就是金鹰。重要的一点,酒店的无线网络也很棒,棒的原因可自行体会。

Posted byHotelStaff
January 30, 2016
尊敬的贵宾,非常感谢您在百忙之中为金鹰皇冠假日酒店做出评价。很高兴我们的员工和服务为您带来一次愉快的体验。您的赞扬和肯定,是我们前进的最大动力。我们在这里期待着您的下次光临!
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洗浴毛巾和床单不干净,水冷

By

January 29, 2016

club

房间空调正常,温度可调舒适,晚上入住也干净,但是洗浴毛巾和床单不干净,洗手池和淋浴水冷,需放很长一段时间的冷水才有热水出来,差点冻着

Posted byHotelStaff
January 30, 2016
非常感谢您对芜湖侨鸿皇冠假日酒店细致入微的点评!您反馈的问题我们已经提交相关部门进行整改。我们会持续推进服务品质,致力于成为芜湖市最好的酒店。最近天气寒冷,可能会对洗手池及淋淋浴热水产生一点延迟,希望我们诚挚的服务能为您的旅途带来欢乐。天气转凉,请注意防寒保暖。热诚欢迎您的再次光临!
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客房服务素质低,大声嚷嚷

By

January 27, 2016

我借用第一次入住记录来进行评价,第一次入住早餐吃到石头,第二次就是找服务员要洗面奶,送上来大声敲门吵吵嚷嚷带有讽刺的递给客人,没有丝毫服务意识。汇报给前厅负责人,还冷笑。芜湖皇冠要有多不专业就有多么不专业,不爽退房,走的时候一副走好不送的样子。你们是老大,从头到尾也没有人上来当面道歉,就知道打电话,已经投诉集团,希望总经理和业主重视一下你们的服务,真的是烂透了。奉劝各位入住的时候能够适应,别到时搞的你心情不好。但是还是要在这里反应给大家看看。便宜没好货,确实是这样!

Posted byHotelStaff
January 30, 2016
尊敬的宾客您好!感谢您入住芜湖金鹰皇冠假日酒店,我们非常重视您所反映的相关问题,着手调查具体相关事宜,问责相关人员及管理者,并对我们的服务意识及服务水平进行整体改进!在此,我代表酒店管理团队再次向您表达真诚的歉意!希望您能再次入住我们酒店,并对整改后的服务进行监督!
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客房宽敞,温度舒适

By

January 27, 2016

club

客房挺大,网速也挺快,全封闭窗户透气性较差,景观较好,大厅不够气派,价格适中,周边环境较为一般,对面有一个大工地在施工,不过听不见声音。可以通过大落地窗户看到一段长江。

Posted byHotelStaff
January 30, 2016
非常感谢您对芜湖侨鸿皇冠假日酒店细致入微的点评!您反馈的问题我们已经提交相关部门进行整改。为了您的人身及财产安全我们所有的客房窗户都无法打开,敬请谅解。我们会持续推进服务品质,致力于成为芜湖市最好的酒店。希望我们诚挚的服务能为您的旅途带来欢乐。天气转凉,请注意防寒保暖。热诚欢迎您的再次光临!
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床铺舒适,地点方便

By

January 26, 2016

club

酒店地理位置好,出行、停车都较为方便。服务人员礼貌周到,房间干净整洁。床铺舒适。网络免费、快捷。综合性价比较高。

Posted byHotelStaff
January 30, 2016
尊敬的宾客:您好!我们由衷地感谢您对芜湖金鹰皇冠假日酒店的支持与认可。您对酒店的赞扬和肯定,是对我们最大的鼓励。我们将不断努力营造更加舒适温馨的环境,使您真正体验到宾至如归的感觉!恭候您的下次入住!
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安静、舒适

By

January 22, 2016

符合对皇冠的预期,酒店服务情况较好,预定的周末礼遇可以下午四点退房,但酒店的房卡两点钟就失效,核对过程缓慢。酒店的泳池较小,其他方面尚可。

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一流的管理团队

By

January 21, 2016

platinumelite

洲际酒店集团一直是我出行入住的首选,出色的管理团队以及对于精英会员的悉心照料。芜湖皇冠假日是老牌五星级酒店,但是在团队的管理下却焕发着与其他五星级酒店不一样的气质。五星赞!

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服务和环境

By

January 18, 2016

platinumelite

服务很好,到酒店就有员工接客,帮助提取行李并指路。

环境不错,大堂高大、明亮、干净。布置的优雅,具有明显的IHG的风格。

地理位置很好,地处市中心,楼下就是购物中心,购物方便,饮食方便,不需要走太多的路就可以找到合适的吃饭的地方。

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