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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.5

based on 345 reviews
86%
Recommend This Property

Ratings Breakdown

345reviews

  • 5 Stars
    230
  • 4 Stars
    73
  • 3 Stars
    30
  • 2 Stars
    7
  • 1 Stars
    5

服务一流,冬季泳池温度可适当调高

By

February 06, 2016

platinumelite

各项服务都非常满意,餐饮性价比非常高,房间整洁干净舒适。如果要说不足的话唯一的就是泳池的温度比较低,夏天没问题,冬天就觉得有一点冷了。适合在冬天的时候适当调整泳池的室温和水温。

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舒适

By

February 04, 2016

club

除了协议价格与大堂餐饮卷的提供不合理,其他暂时还没有发现不舒适的地方。希望协议价格是酒店最低的价格,而不是网络成为了性价比最高的地方。

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景色很好的皇冠

By

February 03, 2016

platinumelite

去湖边很方便,湖景很好看。
但是客房隔音有点差。隔壁小孩子的哭声能听见。
行政酒廊的热菜品种有点少。
特别是晚间的欢乐时光。
但是酒廊的服务员很热情,服务非常好。

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床品舒适 睡眠体验不错

By

February 03, 2016

酒店整体保持不错 地理位置略偏 不自驾交通不是很方便
酒店服务人员比较热情 前台业务熟练
早餐出品不错 唯一不足是鲜榨果汁供应不足 离收餐时间还有一个多小时就不提供了

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很赞很厚道的酒店

By

February 03, 2016

platinumelite

我所接触到的酒店员工,包含预订部,前厅部,礼宾部以及客房服务,都非常的nice。服务水准超出CP的水平。
套房略显空旷,软装可以再多一点心思,备品也比较建议提供一些其他品牌供选择,与普通客房区别对待。
枕头菜单上的乳胶枕绝赞,和家里的完全相同水准,而且尺寸更大!
酒廊下午茶略显单薄,然而服务依然很到位。欢乐时光未体验。
早餐餐厅略小,加上住客相对较多,因此很繁忙。菜品种类不多但是质量很好。
推荐,下次到无锡还会入住!
再赞前台MM!

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床铺舒适,服务一流

By

February 03, 2016

除了房间地毯上有一块较大的污渍,其他各方面都很好。另外早餐建议9点以前去,9点以后似乎很多东西补充的不够及时了。

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酒吧不错

By

February 02, 2016

club

虽然我们呆到超过了酒吧关门时间,但是服务员并没有赶人。事后我们才知道,已经超出一个小时了。
评论文字太短。应至少为 50 个字符。
评论文字太短。应至少为 50 个字符。
评论文字太短。应至少为 50 个字符。

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床铺舒适,服务一流

By

February 02, 2016

club

Very good!
下次还会选择入住!地理位置很好
免进行客户服务咨询。 请访问“宾客关怀”或“联系我们”直接了解相关信息
- 尽量不要提及竞争对手或住宿的具体价格
- 请勿加入任何个人身份信息,例如全名

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安静舒适,服务周到

By

February 01, 2016

club

第一次入住,很满意。因当日有雾,暂未了解整体环境。
房间安静,床铺也舒适,枕头软硬适合,前台和餐厅服务周到、热情

Posted byHotelStaff
February 04, 2016
尊敬的贵宾,您好!无锡太湖皇冠假日酒店非常荣幸得到您对酒店的高度评价,我们始终坚持“现行一步,用心服务”,衷心期待您下一次光临。谢谢!
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不错的入住体验

By

January 28, 2016

platinumelite

常驻店,确实很好的一家酒店,各方面都很不错,下次入住的首选。入住过程有点问题,前台耐心地解决了,非常不错,这样的服务才会有回头客。

Posted byHotelStaff
February 01, 2016
尊敬的贵宾,您好!无锡太湖皇冠假日酒店非常荣幸得到您对酒店的高度评价,我们始终“先行一步,用心服务”。衷心期待您下一次光临。谢谢!
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配套齐全

By

January 26, 2016

club

房间的实施配套,不错,齐全;尤其卫生间的音响,给我留下了很深的影响。
另外,早饭也不错,吃的种类很多,也很新鲜,服务人员也很热情。
距离蠡湖也很近,可以方便的观赏。
总体来讲,还是不错的,相比珠海的假日酒店,性价比要高。

Posted byHotelStaff
January 28, 2016
尊敬的贵宾,您好!无锡太湖皇冠假日酒店非常荣幸得到您对酒店的高度评价,衷心期待您下一次光临。谢谢!
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床铺舒适,服务还行

By

January 26, 2016

platinumelite

这次入住总体还行,就是前台处理问题死板。
另外酒店健身房貌似是外包出去的吧?感觉人有点杂。
空调开暖气后会有点干,浴室备品更换不积极,早餐还凑合吧。价格还行。

Posted byHotelStaff
January 28, 2016
尊敬的贵宾,您好!无锡太湖皇冠假日酒店感谢您的理解与支持,您的宝贵意见对我们十分重要,我们已经认真记录下来并会在今后的工作中不断努力改进、优化。衷心希望您下一次体验时,感受到酒店的变化。谢谢!
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