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Rated 3.3 out of 5 by 9 reviewers.
Rated 2.0 out of 5.0 by Mejora continua Considero que el servicio de internet debe ser de alta calidad y confiabilidad al mismo nivel de Crown Plaza como marca. Que se fijen las puertas de las regaderas para que el agua no se salga cuando uno se esta duchando. Que haya un mejor acceso para maletas de el estacionamiento hacia el lobby, porque cargar muchas maletas en las escaleras es muy incomodo. Si por seguridad no se quiere poner un elevador una rampa seria muy util. Saludos y gracias. February 2, 2014
Rated 4.0 out of 5.0 by Cobro adicional por llegada temprana No se me informo al respecto cuando hice la reservacion, pero ya estando ahi tuve que aceptar por mis compromisos January 11, 2014
Rated 4.0 out of 5.0 by finde semana en xalapa mexico buena experiencia y ambiente seguro en el area. y cuenta con alberca climatizada lo que le da un buen plus comparado con otros hoteles del la cadena. January 6, 2014
Rated 5.0 out of 5.0 by Disfrute Mi estancia Este hotel es uno de mis favoritos en todo Xalapa, la calidad del servicio, la limpieza, todos los elementos se complementan a la perfeccion, me encantó la atención del personal de recepción, definitivamente regresaré. November 5, 2013
Rated 1.0 out of 5.0 by A real nightmare This is my review.... The night that I spent in The Crown Plaza at Xalapa was a real nightmare. Your hotel has a party room installed in the parking area, and it was playing music at full volume from 7 PM to 2 AM that saturday. The room windows were vibrating really hard. And, when we called your front desk manager, she only said......"ah, it´s OK, I do not know the party room schedule, but they will finish more or less at 2 AM". I will talk to all my known people and family, to encourage them to never use the Crown Plaza Hotel at Xalapa. October 23, 2013
Rated 5.0 out of 5.0 by Excellent spaces for kids! My toddler loved the pool and the green areas that surround it. It is slightly far from the city, but I really believe it is the best option in Xalapa, Veracruz August 2, 2013
Rated 2.0 out of 5.0 by Mal servicio En dias pasados reserve por dos dias dos habitaciones en este hotel, una habitacion por puntos del programa Priority y otra por cobro normal. Nos dieron habitaciones muy diferentes de calidad, una tenia mucha humedad y yo soy alergico, pedi nos cambiaran de habitacion. La piscina no estaba en funcionamiento, mi familia se vino decepcionada por no poder disfrutar de ella y siendo que va incluida en el costo de la misma habitacion. en la segunda noche que pasamos no limpiaron la habitacion y siendo que regresamos despues de las 18:00 hrs. tuvimos que pedir que la limpiaran y a esa hora tuvimos que salirnos para que pudieran hacerlo. March 8, 2013
Rated 5.0 out of 5.0 by best experiencie!!! i only stay for afew day neverteless it was very satisfactory!!! nice attention, kindness, everything cool!!! thank you! it's sure i'll back February 11, 2013
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