Rated 4.5 out of 5 by 52
Rated 4.0 out of 5.0 by salki Very poor reception service
Room cleanness was excellent but service at the reception desk was too bad. Check out took very long and I almost missed my flight. The people at the reception could not even enter my company's name on the receipt and it took them too long to use my credit card and print the receipt. Very poor experience.
October 2, 2013
Rated 5.0 out of 5.0 by ritatv 房间很大，正宗五星
October 2, 2013
Rated 3.0 out of 5.0 by lucyliu6666 Good hotel
Very good hote where close to airport, also very easy to find place to shopping.....
October 1, 2013
Rated 5.0 out of 5.0 Almost perfect hotel
I have been staying there since it open, rooms are comfortable, amenities are well kept. the only things are you need to train your staff to answer customer request. Most of the service staff will get your request and walk away without acknowledgement, however they do comply with your request.
September 26, 2013
Rated 5.0 out of 5.0 by WABV Perfect stay
The Paragon is perfectly located, in the middle of Xiamen.
The room was perfect. Internet was excellent for China standards.
The club lounge offers a perfect "escape" after a hard biz day. Perfect fitness center. The lobby restaurant is also nice and relaxing. With life music.
Staff very attentive.
Special gratitude towards Natalia for her assistance.
Hotel to be recommended. Good value for money.
September 24, 2013
Rated 5.0 out of 5.0 by SkyyNgShiKai Service Excellence and Customer Oriented
I strongly recommend Xiamen Paragon for business travellers as well as leisure tourist.
I am a tourist from Singapore and went to Xiamen from 23rd Aug to 20 Sep. I encountered robbery and accident and resulted in my spine and head injury.
I email the hotel to inform them that I will be staying in the hotel after I discharge and very soon they make necessary arrangements for me such as suggesting hardboard for my bed, wheelchair if necessary and concierge to look out for my friend's car who is sending me to the hotel to carry my luggage. They also complimentary upgraded me to the Club services as I am not convenient to have lunch or tea breaks outside the hotel as I am confine to the hotel premise only for safety reasons.
Based on the above evidence, it shows that they are very customer oriented and service excellence. Specially thanks to Natalia and her front desk staff who personally brought me up to my room to ensure the room was ok. The concierge staff were friendly and helpful.
Thank you Xiamen Crowne Plaza Paragon. I will definitely go back whenever I visit Xiamen.
September 23, 2013
Rated 5.0 out of 5.0 by Kennypig 周边配套完善
September 23, 2013
Rated 1.0 out of 5.0 by Engineeringtravel Nice/Not nice
Second time I have stayed here.
On arrival was told the internet rate I had booked on the IHG web site was not valid and the first nights price was increased by 150Rmb.
The hotel, is fairly standard CP property, no atmosphere in the lobby bar, rooms fair. Club lounge small and not much variation in snacks and cocktails.
Received, 3 chocolates and a fruit plate on arrival, free upgraded to club lounge floor.
Arrived back early hours on the second night, and the foyer was being fumigated, the whole area was thick with dense fumes. I complained to the staff and told it was no problem.
2 days later my eyes and throat we still sore. Complained about this, the usual un-genuine "we are sorry sir" from a manger the morning after.
I stay in many IHG properties, and never again, I would pay extra and stay at the Hotel Indigo next time.
September 22, 2013
Rated 4.0 out of 5.0 Comfortable bed. Too aggressive service at the breakfast lounge during breakfast
Good choice to stay at Crown Plaza. Will come back next time if the price can be lower (hotel room rate)
September 19, 2013
Rated 4.0 out of 5.0 by Kennypig 酒店所处商业楼高档奢华
September 15, 2013
Rated 5.0 out of 5.0 by OceanDoc Excellent hotel and great location
My wife and I recently stayed at the Paragon Crown Plaza Xiamen and loved everything bit of our stay. Two days before checking in, we received an email reminding us of the upcoming stay and they asked for any specific request we might have. The checking in was very smooth and we were upgraded to the club level as a result of my IHG Platinum membership. The room is clean and the bed is very very comfortable. The service is among the best we have ever experienced. Overall, we highly recommend this hotel to anyone.
September 6, 2013
Rated 5.0 out of 5.0 by Nscott Brilliant Hotel with excellent service from the staff
We had a brilliant stay with this property. English speaking staff in every deptment, made the stay for us that much easier. The rooms booked from Australia where spotlessly clean and comfortable. I had the best sleep in 3 weeks of travelling at this Hotel. The breakfast buffett was good , however the dinner buffet was excellent. I don't think that we could have done better anywhere else! The buffet presentation was the best I saw in 3 weeks of different Hotels throuhout China including Hong Kong. It was also spotlessly clean. I found all of the staff to be absolutely charming, in particular the nice men and women in the restaurant,with some speaking english well and others with some spoken english.
Check in and out where both very efficent , again with english speaking receptionists.
I look forward to staying there again.
September 1, 2013
Rated 4.0 out of 5.0 by hambonetw Not a bad stay.
Nice hotel in the middle of town - a bit pricey but actually not too bad. Executive lounge is somehow gloomy, and needs to be brightened up a bit and the air conditioning does not cut it on a sunny summer's afternoon.
Our small suite was nice and quiet, and unusually for a Chinese hotel, on the NON smoking floor, there actually did not seem to be any smoking. Normally this is very badly controlled and as 70% of Chinese males smoke it can be a bit overpowering in many even up-market international hotels.
Situated next to the Paragon centre for shopping, but for the experienced shopper that's not a really good place to spend your hard-earned.
Go to Zhong Shan St or one of those places where you'll get the same or similar goods at less than half the prices. Same goes for the local tea shops = over priced and under quality.
This is our second stay here, and I'd stay there again
August 26, 2013
Rated 4.0 out of 5.0 by Kennypig 酒店的配套商场很好
August 25, 2013
Rated 5.0 out of 5.0 by Jason10101 Comfortable to stay in Crowne Plaza
Cordial service attitude and highly qualified service made the night in CP really comfortable.
August 16, 2013
Rated 2.0 out of 5.0 by Binbin Just Fair
Be honest, this is the worst of my stay with Crown Plaza,ever! The staff are utterly lack of enthusiasm and professional knowledge. As a brand of IHG, it's really doesn't well matched the international manage hotel,(I think it's between 4 to 5 star hotel or just 4 star ) and the reception even lied to me, their lounge never have breakfast only have happy hour.You do thought I will believe you. At last, I had my breakfast at lounge on my own way to know the real truth. BTW, one girl is different from the other at the lounge.SOPHIA? I don't remember,she was doing good when she servers everyone at lounge.she could be a shiny star of this hotel, she deserves to be called 5 star serving
As the same brand of Crown Plaza, others is much better than Paragon.They made me feel like home away from home.I always having really really great stay with other Crown Plaza but this disappointed one.
Even when I checked out, they give me a Non-qualiyfing Stay. So they bother me again to chase my points from Customer Services.
Anyhow,I'm so sorry, I will never recommend this hotel to my friends until services getting better .
August 15, 2013
Rated 5.0 out of 5.0 by sged71 Comfortable room and service
It was always nice to stay in Crowne Plaza Xiamen.
Great Service and comfortable room.
August 12, 2013
Rated 4.0 out of 5.0 by STAR1234 very comfortable business room.
Roses in the bedroom. Roses in the sitting room and Roses in the bathroom. Really nice to stay in this hotel.
August 10, 2013
Rated 5.0 out of 5.0 by Carlao Excellent Staff
Staff on this hotel goes out of their way to help you in any way feasible to achieve desired goal
Property is very clean and well maintained
August 7, 2013
Rated 4.0 out of 5.0 by Mike668 Terrific Service
This was my second stay and again I was not disappointed. The staff are a wonderful team of people and I'd like to make special mention to reception and business centre. They both helped me to make an urgent flight booking and even managed to get the in-house travel agent to start work 30 minutes early. The wonderful service was really memorable and assisted me greatly on my journey.
Highly recommended for travellers to the beautiful city of Xiamen and look forward to my next stay. Many thanks again !!
July 18, 2013
Rated 5.0 out of 5.0 by juaande Great hotel and good service
This luxury hotel was perfect for my business trip. The staff was excellent, I would have given them 5 stars if their English was a bit better. Overall, very nice people. The room was outstanding and allowed me to rest in between hard business days.
July 17, 2013
Rated 5.0 out of 5.0 by Alexz Friendly helpful staff
The staff were very friendly and helpful in all the areas of the hotel and made every effort to attend to my needs
July 8, 2013
Rated 5.0 out of 5.0 by Claell Comfortable room
THe Xiamen Paragon Crowne Plaza is an outstanding facility. Great ambiance, excellent service be a friendly and helpful staff and teh beds are probably the most comfortable I have slept on. I stayed 2 nights and it was extremely restful. Strongly recommend this property
July 3, 2013
Rated 5.0 out of 5.0 by Greenrose Great Hotel, very comfortable
Our stay with this hotel is very pleasant --- the room is clean and comfortable, the staff are amicable and friendly, and the breakfast is also very good. It is located in downtown area, not by the sea, so no harbour view. But overall, this is a good hotel to stay.
June 20, 2013
Rated 3.0 out of 5.0 by EL099 Services and Environment
I must say that this stay is the worst of my stay ever with Paragon Crowne Plaza. The staff are mostly new and does not have the same work efficiency and enthusiasm as what I have been expiriencing before. The one difference between a locally manage hotel and the internationally manage one are the value for money.Although, Crowne plaza is a four star hotel but has always put on a bmuch better service to the like of a five star hotel. For this stay, I will grade it services to be of just a locally mange 4 star hotel or and international standard of a 3 star one. If it wants to get back the business of international travellers it must very well make a major study to their services, food and quality of work.
June 16, 2013
Rated 5.0 out of 5.0 Thanks
Thanks for the help in hotel. And I like the pillow. They are so nice! Hope for next trip.
April 25, 2013
Rated 4.0 out of 5.0 by Horace Excellent
Everything is excellent except some noises in the room due to the room location where is near the exit door in one end of the floor.
April 18, 2013
Rated 5.0 out of 5.0 by hjpm33 Quiet and luxouriously comfortable rooms
Because of jetlag effects, sleeping good is paramount to me.
And good sleeping I did, whether I was lucky with empty rooms on my corridor, I don't know.
Of course noise dampening can always be better but for me on the 12 th floor it was ok.
March 24, 2013
Rated 5.0 out of 5.0 by JLM1945 Great service
- Great Service of the Staff !
- Best comfort
- Great rooms
- Best Atmosphere
March 21, 2013
Rated 5.0 out of 5.0 by Happyholiday Best Crowne Plaza
This was the best Crowne Plaza I have ever stayed at and I am a platinum member and have stayed all over the world. I have stayed at all the major hotel chains and this hotel was one of the best. The level of support my wife and I received was excellent from all the staff. The hotel was very clean, food was great and attention to detail and customer satisfaction was outstanding. I stayed for over a week and everyday was as good as the next. The staff in the club lounge was superb and was always there with what you needed and remember your likes and dislikes.
Congratulations on a job well done, thank you and keep up the good work.
February 21, 2013