Rated 4.6 out of 5 by 68
Rated 5.0 out of 5.0 by Chiugor Good staff
Crystal from front desk help me a lot when we stay in Hotel. I think she is the best staff in Paragon Xiamen .
I appreciated that all the staff in this hotel that give us a excellent services .
Lobby is great and club as well. I hope you have another chance to visit this hotel..
January 6, 2014
Rated 5.0 out of 5.0 by andreswxy Good location
I stayed in this hotel for a week, the hotel is located at downtown Xiamen, easy to go anywhere, especially very close to Ferry Pier, the food here is delicious. The only problem I met is the internet connection is not stable.
January 6, 2014
Rated 4.0 out of 5.0 by 小鬼当当家 离机场较近, 出行方便
January 5, 2014
Rated 5.0 out of 5.0 by Peh CH Excellent service
So far this was the best hotel I ever stayed in Holiday Inn Group, the staff were very knowledgeable, excellent service and recognised Platinum member status of the priority club.
January 5, 2014
Rated 4.0 out of 5.0 by iEric A decent hotel.
Please update your TV, it looks a little bit small.
January 1, 2014
Rated 5.0 out of 5.0 knowledgable staff, convenient location and good facilities
1) knowledgable and friendly staffs, makes you feel at home;
2) very convenient location, right at central city location;
3) super facilites, preseving prevailing "Crown Plaza" standard;
4) next to shopping mall;
5) convenient shuttle bus ............
December 12, 2013
Rated 5.0 out of 5.0 by changbaishan Great Service--Thank you
First Time to stay at this hotel. One of the bese IHG hotel. Great service,Lovely staff.I got the Amazing stay.Thank you!
December 12, 2013
Rated 5.0 out of 5.0 by KSATraveler Roomy with great location
Fairly new hotel with large rooms and helpful staff. Breakfast buffet was excellent. (Both Asian and Western offerings.) There is a small market in the adjoining shopping mall which is quite handy for the purchase of toiletries, snacks, beverages, etc. Train station and a Wal-Mart are in the vicinity (maybe 15 minutes walking). I have now stayed at this property on three occasions and will plan to stay again for my next visit.
December 11, 2013
Rated 5.0 out of 5.0 by Danno8421 Long Term Stay WasTthe Best
I would highly recommend the Xiamen Crown Plaza Paragon. It by far exceeded my expectations in every way. The staff went out of their way to make you feel like you were important to them. The service was excellent, the rooms were always fresh and clean. They paid attention to the small details and made you feel at home.
As a world traveler I've stayed at some of the best hotels. The Crown Plaza in Xiamen ranks as one of the top.
With many choices in the area, the Crown Plaza will be the only hotel I will stay at while in Xiamen.
You will not be disappointed.
December 5, 2013
Rated 5.0 out of 5.0 by peat Friendly Staff, Comfortable Room and Good Locations
Front Office and Executive Floor staff were very friendly and helpful. Room was comfortable eith adequate space and good tv and internet connection. Breakfast on the executive floor lacked a bit in variety, but the quality of the food was good and the staff friendly and helpful with an adequate English level. The hotel is conveniently located in the city center on a main street. Would recommend!
December 4, 2013
Rated 5.0 out of 5.0 by CISHANG 非常商务值得推荐的酒店
November 15, 2013
Rated 5.0 out of 5.0 Convenient location with great accomodations
Amenities were superb, amenities were excellent and staff was very courteous and professional. Highly recommend.
October 19, 2013
Rated 5.0 out of 5.0 by Letdown Service goes extra miles making me feel 'at home'
I have stayed at this hotel a few times, and this will always be the hotel that I would choose to stay every time I come to Xiamen.
The one thing that this hotel stands out than many other IHG brand hotels, is the service from the reservation staff who would personally email me prior to my arrival to make sure that my room would have whatever I need or request, to be ready at time of my arrival. Having direct email from the hotel is a big difference, no matter what time I arrived, my room is always ready with the English newspaper and welcome fruit in the room. I got to know most of the names of the Reservation Staff before I arrive each time, I feel like 'coming home' each time.
The service of the Concierge, the front desk staff and the Club Lounge staff - all gave me and my husband the warmth that we don't often get from many hotels in our travel. The food at the Club Lounge and the Buffet breakfast downstairs are all excellent. The Club Lounge provides the food more on the healthy side, which I enjoy a lot, besides the wonderful service of the staff and good view too. It was so nice to have various Managers to meet us at the Club Lounge thanking us for our frequent visits. The personal touch from each staff of this hotel makes a huge impact to me and my husband, we don't need to think which hotel to stay each time we plan to come to Xiamen, Crowne Plaza Paragon Xiamen would be the one that we called "Home away from home".
The Chinese Restaurant had very interesting dishes, we were given a private room of two tables to host a birthday party for two of our relatives also coming from overseas. The food was good and reasonably priced. The staff of the restaurant was very attentive in serving us the whole evening making 18 of us having such a great time of reunion from all parts of the World. The only downside is the cashier of the restaurant didn't know anything about my PC Platinum card when I showed her, she thought that it's the Credit card. Until I told her to charge to my room number and explained to her that the card was my Priority Club Platinum membership. She seemed not sure what I meant. May I suggest the restaurant to have a sign saying such as "Priority Club members welcome here" or the hotel manager to train the staff to recognize PC members when in house guests dine in the restaurant. Perhaps to teach the restaurant staff to ask guest: "Are you staying in the hotel?" and "Would you like to charge the bill to your room?".
I like the idea of using the room card to have access to the elevators, this is not often seen in other IHG hotels that I've been to in both China and Hong Kong. Having good security and wonderful team of great caring staff with personal touch, this makes this hotel stands out to be the best hotel in China.
Thank you, also for the cold iced tea always available near the Reception Desk, it's so refreshing when returning to the hotel from a hot day. Well thought of everything to make your guests feel good.
We look forward to returning to this 'home away from home' hotel soon. Thanks for everything. Mrs. Choi
October 14, 2013
Rated 4.0 out of 5.0 by Adera My feedback while staying at Paragon, Xiamen
The rooms are very comfortable and I like the hotel a lot. My only issues are the following:
1. Lobby sitting area - I do not understand why no one from the hotel staff calls the attention of individuals who lie down and sleep in the sofas. This happened on several occasions and it is not proper.
2. Coffee shop - I also do not understand why the coffee shop is closed during lunch time (after the breakfast buffet). It is very inconvenient for guest.
I'd like to see these "flaws" addressed.
I hope this constructive criticism helps management improve their service.
October 10, 2013
Rated 5.0 out of 5.0 by Jopan Great all round
Overall, a wonderful experience! Keep it up. Staff were helpful and knowledgeable.
The location makes it difficult to get a taxi.
October 8, 2013
Rated 5.0 out of 5.0 by Johannes49 Very comfortable, well-designed rooms and facilities
Stayed here for a second time for a conference. Same experience both times: friendly staff, excellent rooms, great conference facilities, felt very comfortable here. No hesittaion in recommending this hotel.
October 7, 2013
Rated 4.0 out of 5.0 by salki Very poor reception service
Room cleanness was excellent but service at the reception desk was too bad. Check out took very long and I almost missed my flight. The people at the reception could not even enter my company's name on the receipt and it took them too long to use my credit card and print the receipt. Very poor experience.
October 2, 2013
Rated 5.0 out of 5.0 by ritatv 房间很大，正宗五星
October 2, 2013
Rated 3.0 out of 5.0 by lucyliu6666 Good hotel
Very good hote where close to airport, also very easy to find place to shopping.....
October 1, 2013
Rated 5.0 out of 5.0 Almost perfect hotel
I have been staying there since it open, rooms are comfortable, amenities are well kept. the only things are you need to train your staff to answer customer request. Most of the service staff will get your request and walk away without acknowledgement, however they do comply with your request.
September 26, 2013
Rated 5.0 out of 5.0 by WABV Perfect stay
The Paragon is perfectly located, in the middle of Xiamen.
The room was perfect. Internet was excellent for China standards.
The club lounge offers a perfect "escape" after a hard biz day. Perfect fitness center. The lobby restaurant is also nice and relaxing. With life music.
Staff very attentive.
Special gratitude towards Natalia for her assistance.
Hotel to be recommended. Good value for money.
September 24, 2013
Rated 5.0 out of 5.0 by SkyyNgShiKai Service Excellence and Customer Oriented
I strongly recommend Xiamen Paragon for business travellers as well as leisure tourist.
I am a tourist from Singapore and went to Xiamen from 23rd Aug to 20 Sep. I encountered robbery and accident and resulted in my spine and head injury.
I email the hotel to inform them that I will be staying in the hotel after I discharge and very soon they make necessary arrangements for me such as suggesting hardboard for my bed, wheelchair if necessary and concierge to look out for my friend's car who is sending me to the hotel to carry my luggage. They also complimentary upgraded me to the Club services as I am not convenient to have lunch or tea breaks outside the hotel as I am confine to the hotel premise only for safety reasons.
Based on the above evidence, it shows that they are very customer oriented and service excellence. Specially thanks to Natalia and her front desk staff who personally brought me up to my room to ensure the room was ok. The concierge staff were friendly and helpful.
Thank you Xiamen Crowne Plaza Paragon. I will definitely go back whenever I visit Xiamen.
September 23, 2013
Rated 5.0 out of 5.0 by Kennypig 周边配套完善
September 23, 2013
Rated 1.0 out of 5.0 by Engineeringtravel Nice/Not nice
Second time I have stayed here.
On arrival was told the internet rate I had booked on the IHG web site was not valid and the first nights price was increased by 150Rmb.
The hotel, is fairly standard CP property, no atmosphere in the lobby bar, rooms fair. Club lounge small and not much variation in snacks and cocktails.
Received, 3 chocolates and a fruit plate on arrival, free upgraded to club lounge floor.
Arrived back early hours on the second night, and the foyer was being fumigated, the whole area was thick with dense fumes. I complained to the staff and told it was no problem.
2 days later my eyes and throat we still sore. Complained about this, the usual un-genuine "we are sorry sir" from a manger the morning after.
I stay in many IHG properties, and never again, I would pay extra and stay at the Hotel Indigo next time.
September 22, 2013
Rated 4.0 out of 5.0 Comfortable bed. Too aggressive service at the breakfast lounge during breakfast
Good choice to stay at Crown Plaza. Will come back next time if the price can be lower (hotel room rate)
September 19, 2013
Rated 4.0 out of 5.0 by Kennypig 酒店所处商业楼高档奢华
September 15, 2013
Rated 5.0 out of 5.0 by OceanDoc Excellent hotel and great location
My wife and I recently stayed at the Paragon Crown Plaza Xiamen and loved everything bit of our stay. Two days before checking in, we received an email reminding us of the upcoming stay and they asked for any specific request we might have. The checking in was very smooth and we were upgraded to the club level as a result of my IHG Platinum membership. The room is clean and the bed is very very comfortable. The service is among the best we have ever experienced. Overall, we highly recommend this hotel to anyone.
September 6, 2013
Rated 5.0 out of 5.0 by Nscott Brilliant Hotel with excellent service from the staff
We had a brilliant stay with this property. English speaking staff in every deptment, made the stay for us that much easier. The rooms booked from Australia where spotlessly clean and comfortable. I had the best sleep in 3 weeks of travelling at this Hotel. The breakfast buffett was good , however the dinner buffet was excellent. I don't think that we could have done better anywhere else! The buffet presentation was the best I saw in 3 weeks of different Hotels throuhout China including Hong Kong. It was also spotlessly clean. I found all of the staff to be absolutely charming, in particular the nice men and women in the restaurant,with some speaking english well and others with some spoken english.
Check in and out where both very efficent , again with english speaking receptionists.
I look forward to staying there again.
September 1, 2013
Rated 4.0 out of 5.0 by hambonetw Not a bad stay.
Nice hotel in the middle of town - a bit pricey but actually not too bad. Executive lounge is somehow gloomy, and needs to be brightened up a bit and the air conditioning does not cut it on a sunny summer's afternoon.
Our small suite was nice and quiet, and unusually for a Chinese hotel, on the NON smoking floor, there actually did not seem to be any smoking. Normally this is very badly controlled and as 70% of Chinese males smoke it can be a bit overpowering in many even up-market international hotels.
Situated next to the Paragon centre for shopping, but for the experienced shopper that's not a really good place to spend your hard-earned.
Go to Zhong Shan St or one of those places where you'll get the same or similar goods at less than half the prices. Same goes for the local tea shops = over priced and under quality.
This is our second stay here, and I'd stay there again
August 26, 2013
Rated 4.0 out of 5.0 by Kennypig 酒店的配套商场很好
August 25, 2013