Crowne Plaza Xi'an

Hotel Front Desk: 86-29-88668888

Hotel Fax: 86-29-88669289

Hotel Email: info@crowneplazaxian.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Xi'an Xianyang International Airport (XIY)

- Distance from hotel: 24.23 MI/ 39 KM North West l

- Driving from West Airport Express high way all the way to the South, about 30 kilometers reaches west 3rd Ring Road, then drive through the 3rd Ring Road to the West 2nd Ring Road, then drive along the 2nd Ring Road all the way to the East about 5 kilometers, then reaches Chang'an interchange, and 500 meters to the west to the main entrance of Crowne Plaza Hotel Xian

Subway

Shaanxi Stadium Station

- Distance from hotel: 0.12 MI/ 0.2 KM East

- Driving directly from the Shaanxi Stadium Station to the west about 2minutes, then reaches the cross road of south 2nd Ring Road and Zhu Que Zhong Road, Crowne Plaza Hotel Xi'an

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Self-Parking Fee: 120.00 CNY

- Valet Parking Available

- Parking Spaces are free of charge for all hotel guests except hotel visitors, employee parking is prohibited at all time in the hotel Parking Spaces.

Print Hotel Fact Sheet

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Hotel Highlights

Our hotel features 312 guest room & suites, including club floor rooms. We have two restaurants, and a lobby lounge. The hotel presents a full meeting and event facilities. The Grand Ballroom is one of the largest with 1880 square meters of space and is pillar-free with a ceiling height of 10.5 meters. It can accommodate up to 1,775 guests.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 164 reviews
84%
Recommend This Property
Read All Reviews

Ratings Breakdown

164reviews

  • 5 Stars
    110
  • 4 Stars
    35
  • 3 Stars
    11
  • 2 Stars
    5
  • 1 Stars
    3

员工服务态度一般

By

2015 三月 05

club

前台服务态度很一般,第一天2点左右办理入住,告知我们客房还在打扫,需要等待,不知道要等待多长时间,等了半天告知要再等1小时。对于在正常时间办理入住,客房还没打扫好,客服人员丝毫没表示出任何歉意。

Posted by HotelStaff
2015 三月 06
尊敬的贵宾,您好,非常感谢您入住西安皇冠假日酒店,并且与我们分享入住体验。由于未能及时向您提供干净舒适的房间,由此未能达到您的期望,我们深感抱歉。您所提到的问题已经反馈至相关部门,我们确保此类问题将不再发生。您的意见帮助我们不断进步,诚挚感谢您对我们工作的支持。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与建议致谢!
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服务很好

By

2015 三月 05

前台、礼宾部与酒廊服务都很好,尤其是酒廊的几位工作人员服务非常专业,值得点赞。一楼早餐略显单调,厨师服务态度需提高。

Posted by HotelStaff
2015 三月 06
尊敬的贵宾,感谢您对西安皇冠假日酒店的好评和喜爱!非常高兴您对酒店员工和服务的称赞。出门在外,住得舒心是每个旅者的期望,也是酒店服务的终极目标。我们会不断努力,令旅途尽善尽美。期 待再次入住西安皇冠假日酒店!
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Room temp.

By

2015 三月 04

You have no control over the temp in your room so it was much warmer than what would be comfortable for me.

Posted by HotelStaff
2015 三月 06
Dear guest, thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the air-conditioner system and will definitely rectify the issues that were being brought up.. Rest assured that we are looking into it, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing Crowne Plaza Xi'an again in the future. We look forward to welcoming you back to our hotel again. Thank you!
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房间布局合理,服务需要更好

By

2015 三月 04

club

西安皇冠假日酒店比较新的酒店,房间布局合理,舒适,餐饮性价比不好,优悅会员餐饮计划未实施,冬季入住,房间未配空气加湿器,所以房间比较燥热。其他方面还是不错的。

Posted by HotelStaff
2015 三月 06
尊敬的贵宾,感谢您入住西安皇冠假日酒店,并且通过评价让我们意识到我们客房环境中的不足。很抱歉您所提到的加湿器影响了您的入住体验,以及您未享受到高性价比的餐饮服务问题。我们将通过不断完善和改进,为您提供一个更加舒适安逸的客房空间。如您希望与我们再次沟通,请发送邮件至duty.mgr@crowneplazaxian.com或拨打029-8866 8888,将会由客服人员为您悉心解答。再次感谢您的惠顾和建议,我们诚挚期待您下一次莅临!
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