Rated 4.5 out of 5 by 13
Rated 3.0 out of 5.0 by FAIR Quality getting worse
I stay in this place often and all I can say is, the quality getting worse. The sleep quality is not as good as it used to be and I think it's about time they change their pillows.
The only thing I like is the friendliness of the staff especially the guest relations manager who always try their best to make my stay enjoyable.
November 11, 2013
Rated 5.0 out of 5.0 by Erqi Staffs made all the difference
Crowne Plaza Xiangyang greatest strength lies in its friendly staffs.
I have been to a few hotels in China, and I must say the staffs here are very friendly and helpful.
My only complaint is probably the room service when taking orders. Some staffs struggle with English (or my poor Mandarin). And also on some days the same dish ordered are cooked in a different way.
Otherwise it had been excellent for the past 1 year that I had been staying here.
October 2, 2013
Rated 4.0 out of 5.0 by aqianyi 我在襄阳地区入住体验最好的宾馆
August 14, 2013
Rated 4.0 out of 5.0 Staff Service excellent!
I stay on this hotel regular under this year, The general staff service is very good and in executive floor and lounge the staff is excellent..
The hotel is clean and well maintained in all areas. Breakfast is very good in both the main breakfast area and in lounge breakfast area.
In evening it is very convenient location with the mall wall to wall with hotel and even if hotel restaurants are good some other choose is always better when stay longer time. Only remark is that sometimes if there is many guest stay on executive floors the snacks offers in lounge in evening is little on the skimpy side and often running out. I also think that the evening snack and drink offers could be a little later than only to 19.30.
Anyway thanks for always a pleasant stay.
July 21, 2013
Rated 5.0 out of 5.0 by danielao great service from the very begining
thanks for fred & maggie @ reception and ladies on 21st floor!
May 23, 2013
Rated 5.0 out of 5.0 by ghrj62 2 nights for business purpose
This was the 6th time to stay at the Crown Plaza Xinagyang and as the stays before, everthing was perfect. The staff is very professional and polite. The standard of the hotel is as expected for a 5* category. Rooms and facilities including the cafe restaurant has almost no room for improvements because nearly perfect. The restaurant staff is capable and could manage the huge amount of guests. Always polite and very patient.
May 1, 2013
Rated 5.0 out of 5.0 by Doug35 Staff tries very hard to make stay enjoyable
It is very difficultfor me to be separated from my family for 2-3 weeks during business trips to China. I appreciate very much the efforts of the hotel staff to make my visit as enjoyable as possible.
March 26, 2013
Rated 5.0 out of 5.0 by Coyoterp Staff is very kind
I always choose Crowne when I had a biz trip or private trip. The kindness of staff give me deep impression. As a result, the service is also great.
Recommend this hotel to you.
January 7, 2013