Rated 4.5 out of 5 by 39
Rated 5.0 out of 5.0 by wwllyyll 服务很好
June 19, 2014
Rated 4.0 out of 5.0 by nzly 服务一流
June 19, 2014
Rated 4.0 out of 5.0 by Smyles Crowne Plaza Hotel - Xiangyang
Good Hotel, supports western business travellers well.
June 18, 2014
Rated 5.0 out of 5.0 by Nikhil14 Good stay at Xiangyang
Stayed for about 12 nights. Had a very nice experience overall. Internet gave some headaches at times. Breakfast had a good spread. Overall, a good experience!
June 17, 2014
Rated 5.0 out of 5.0 by 北京老罗 五星水平
June 16, 2014
Rated 2.0 out of 5.0 by Batterypower poor airconditioning
room temperature become hot at 3 am. disturb the proper sleep.
June 15, 2014
Rated 5.0 out of 5.0 by Zoe En Route 服务很好，位置方便
June 10, 2014
Rated 5.0 out of 5.0 环境舒适 服务到位
June 10, 2014
Rated 5.0 out of 5.0 舒适的住房感受
June 9, 2014
Rated 5.0 out of 5.0 by odinli 一流的酒店
June 2, 2014
Rated 4.0 out of 5.0 整体感觉还不错
May 31, 2014
Rated 4.0 out of 5.0 by Gaetandureau Xiangshang
The stay was comfortable, and the room was OK. Hot at night, but still ok.
April 11, 2014
Rated 4.0 out of 5.0 by yihan-tree 改进空间较大
April 8, 2014
Rated 5.0 out of 5.0 当地最好的酒店、性价比也不错
April 7, 2014
Rated 5.0 out of 5.0 出色的星级商务酒店
March 16, 2014
Rated 4.0 out of 5.0 by fayun 襄阳最好的酒店了
March 3, 2014
Rated 4.0 out of 5.0 by FAIR Room Temperature
I would have given this hotel 5 stars if I have my desired room temperature. Temperature of my room was too high, it was not desirable for sleeping. I do hope the hotel management look at this issue seriously.
Some hotel room stinks because guests are smoking even in non-smoking rooms and sometimes in the corridor of non-smoking floor. I think hotel management should consider imposing fines if guests smoke in a non-smoking room just like they do in the US. This will also safe their trouble of cleaning the room.
Breakfast is awesome; their managers are responsive on our feedback and inputs.
December 23, 2013
Rated 4.0 out of 5.0 by Stealth A True 5-star hotel in XianFan
The one and only 5-star hotel in Xiangfan. Location is very good as a huge shopping mall just located beside the hotel. Although there is no direct access from hotel to the mall.
However, the nearby is having heavy renovation on the main road and result in the traffic very inconvience, but I believ this will resolved once the renovation on the main road had complete.
Overall the front desk service is good, when I check-in, all my details and room access card is ready. Room is comfortable. The only not so negtive point is the water pressure seems to be low which result in the Ceiling Shower head not able to work, if the ceiling shower head work well, it will be great.
Overall, I'm happy to stay in this hotel.
December 11, 2013
Rated 3.0 out of 5.0 by FAIR Quality getting worse
I stay in this place often and all I can say is, the quality getting worse. The sleep quality is not as good as it used to be and I think it's about time they change their pillows.
The only thing I like is the friendliness of the staff especially the guest relations manager who always try their best to make my stay enjoyable.
November 11, 2013
Rated 5.0 out of 5.0 by Erqi Staffs made all the difference
Crowne Plaza Xiangyang greatest strength lies in its friendly staffs.
I have been to a few hotels in China, and I must say the staffs here are very friendly and helpful.
My only complaint is probably the room service when taking orders. Some staffs struggle with English (or my poor Mandarin). And also on some days the same dish ordered are cooked in a different way.
Otherwise it had been excellent for the past 1 year that I had been staying here.
October 2, 2013
Rated 4.0 out of 5.0 by aqianyi 我在襄阳地区入住体验最好的宾馆
August 14, 2013
Rated 4.0 out of 5.0 Staff Service excellent!
I stay on this hotel regular under this year, The general staff service is very good and in executive floor and lounge the staff is excellent..
The hotel is clean and well maintained in all areas. Breakfast is very good in both the main breakfast area and in lounge breakfast area.
In evening it is very convenient location with the mall wall to wall with hotel and even if hotel restaurants are good some other choose is always better when stay longer time. Only remark is that sometimes if there is many guest stay on executive floors the snacks offers in lounge in evening is little on the skimpy side and often running out. I also think that the evening snack and drink offers could be a little later than only to 19.30.
Anyway thanks for always a pleasant stay.
July 21, 2013
Rated 5.0 out of 5.0 by danielao great service from the very begining
thanks for fred & maggie @ reception and ladies on 21st floor!
May 23, 2013
Rated 5.0 out of 5.0 by ghrj62 2 nights for business purpose
This was the 6th time to stay at the Crown Plaza Xinagyang and as the stays before, everthing was perfect. The staff is very professional and polite. The standard of the hotel is as expected for a 5* category. Rooms and facilities including the cafe restaurant has almost no room for improvements because nearly perfect. The restaurant staff is capable and could manage the huge amount of guests. Always polite and very patient.
May 1, 2013
Rated 5.0 out of 5.0 by Doug35 Staff tries very hard to make stay enjoyable
It is very difficultfor me to be separated from my family for 2-3 weeks during business trips to China. I appreciate very much the efforts of the hotel staff to make my visit as enjoyable as possible.
March 26, 2013
Rated 5.0 out of 5.0 by Coyoterp Staff is very kind
I always choose Crowne when I had a biz trip or private trip. The kindness of staff give me deep impression. As a result, the service is also great.
Recommend this hotel to you.
January 7, 2013
Rated 5.0 out of 5.0 by akiman9314 good location
It's very easy to visit our customer.
I want to stay one more time.
December 11, 2012
Rated 4.0 out of 5.0 by FAIR Good but not excellent. There are rooms for improvement
The Guest Relations Manager helped me a lot throughout my stay, it felt like home. It's also nice to have a foreign guest manager (from Greece) who understands our needs and can even recommend places to visit.
The Japanese Restaurant though is not up to the hotel's standard with waitresses being rude. The food is actually not bad but the buffet is not worth the money. If you want to have a meal in the hotel, I would recommend you to have it at Cafe 11.
Since Xiangfan is a small city, foreigners (especially first time travelling to China) have to be used to people spitting on the floor and carpet, smoking in non-smoking area and making noises at night. I think the hotel management should do something about this. Overall, this is still the best hotel in Xiangfan.
December 4, 2012
Rated 4.0 out of 5.0 by Tung Value for money
The hotel is great and it is value for money. The staff is friendly and the only minus point is the location is a little bit far from the central area
November 11, 2012
Rated 5.0 out of 5.0 by CrisMH Nice Hotel with young and helpful staff
One of the nicest hotels I ever visited
Extremely clean and well organized
Excellent buffet breakfast
Very nice Public relations manager
November 10, 2012