Crowne Plaza Yantai Sea View

Hotel Front Desk: 86-535-6899999

Hotel Fax: 86-535-6790999

Hotel Email: reservation@crowneplazayantai.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Yantai International Airport (YNT)

- Distance from hotel: 15.53 MI/ 25 KM l

- Driving along the Airport Road and then Gangcheng East Road

Train
Yantai Train Station

- Distance from hotel: 9.94 MI/ 16 KM North West

- Driving from Beima Road, through Dama Road to Binhai North Road and go straight along Binhai Middle Road, then turn right to Huating Road to come Crowne Plaza Yantai Sea View.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free car parking for all hotel guests on first come first

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Hotel Highlights

The award winning Crowne Plaza Yantai Sea View is located in the heart of new commercial and business district and just a step away from the Yantai International Expo & Convention Center. It’s only 5 minutes walk to the coast and 25 minutes drive to both Yantai Laishan International Airport & Train Station.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.6

based on 201 reviews
90%
Recommend This Property
Read All Reviews

Ratings Breakdown

201reviews

  • 5 Stars
    151
  • 4 Stars
    34
  • 3 Stars
    10
  • 2 Stars
    2
  • 1 Stars
    4

典型的商务酒店,空间大,设施简约实用

By

11 October 2014

club

第二次入住了,性价比合理,在烟台住到这样的酒店很满意了。房间很舒适,美中不足是卫生死角太多,稍微一留意就看到不想看到的东西。早餐很丰盛,品质高,服务好,要说遗憾就是空间太大,太空旷,天凉了,食物很难保温。

Posted byHotelStaff
15 October 2014
尊敬luckylucky, 非常感谢您入住烟台南山皇冠假日酒店,并抽出宝贵时间给予我们这样中肯的建议!对于您此次入住的不愉快经历我们深感抱歉。酒店已将了解到您的反馈意见,并积极的处理此类问题,加强对卫生的检查和管理,以及食物的保温问题,以确保不会再有此类事件发生。再次感谢您对酒店的支持,我们关注客人的点滴感受,努力满足并超越客人的期望,真诚期待您的再次光临,与我们一起见证酒店的进步! 市场传媒部
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硬件很好,服务很差

By

09 October 2014

platinumelite

前台办理入住时,径直走到优悦会会员的柜台,工作人员头也不抬地说,让我去旁边的柜台办理,只能用爱搭不理来形容。
我要求加床,同一工作人员告诉我她不知道能否加床...之后在不断询问下,一会一个说法。最后还是成功加床了。
关于积分,入住出示卡的时候,就特别叮嘱不要忘记帮我把积分积进去,结果直到10月份偶然查看积分的时候才发现这个还是漏记了。
退房时,办理好手续后,离开前台的过程中,后面前台中一个工作人员大叫一声先生, 扭头问她怎么了,她说叫的不是你,叫错了。一点没有歉意和不自然。。。
总之,这是我入住过的IHG酒店中,服务人员素质最差的一家。

Posted byHotelStaff
15 October 2014
尊敬的客人, 感谢您入住烟台南山皇冠假日酒店,并且与我们分享您的入住体验。对于您在此期间遇到的前台员工服务以及优悦会积分问题,我们深表歉意。 非常感谢您及时地找出了服务中存在的问题,并促使我们改进和完善入住体验。正因为拥有众多与您一样品味出色的顾客,我们的酒店才能一直在提供高品质服务的道路上前进。您的意见非常宝贵,我们期待能与您深入沟通,希望得到您的配合和支持!在此我们再次向您诚意致歉,欢迎您发送邮件至vivian.sun@ihg.com或拨打电话0535-6899999转6806与我们沟通。 再次感谢您的莅临和宝贵意见!我们以更加完善的服务真诚期待您继续入住! 市场传媒部经理
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Supportive Front Desk Staff

By

09 October 2014

Excellent cooperation and hospitality during check-in and support.

Posted byHotelStaff
15 October 2014
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crwone Plaza Yantai Sea View. We are very glad to know that our Front Desk staff and service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, Marcom Manager
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需要提高服务质量

By

08 October 2014

club

一般,希望该酒店可以和其他皇冠酒店一样优秀,不断进步。在我下次入住时有所改善,不要让客人失望。还没有住过如此差的皇冠酒店。

Posted byHotelStaff
13 October 2014
尊敬的Samsam2014, 感谢您入住烟台南山皇冠假日酒店,在入住期间给您带来的不便,我们深表歉意。您提出的问题前厅部经理已与反馈给酒店,酒店管理层也非常重视。也正因此,才有我们的进步。相信我们会和所有的皇冠假日品牌酒店一样优秀。酒店全体员工期待您的下次光临,共同见证我们的改变! 市场传媒部经理
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