Rated 4,0 out of 5 by 130
Rated 2,0 out of 5,0 by Bearhog77 Customer service experience was poor
Hotel was generally clean and comfortable except for restaurant which was frigid. This was primarily due to the fact that it is an open air area just off the lobby and front entrance. It was a very cold day outside, so the lobby and restaurant was equally as cold.
One of the front desk guys was clueless on how to speak with customers. We asked about the possibility of a late check out (due to the timing of a graduation we were planning to attend in town). At first he said, "no". Then he agreed to an additional amount of time, but not the check out time we requested. His response was that if he gave it to us, then he would have to give it to everyone. And that if he gave us the later time (12:30 pm), the housekeeping folks would kill him. We pointed out that he just gave the folks in front of us 12:30 pm, so he told us to "go get them". So, my wife went and got these people and brought them back to the dude at the desk. He then told them that he could not give them or us 12:30, so it would only be noon. Anyway....way too much was made of this simple request, and it left us with a less than positive experience.
12 de diciembre de 2013
Rated 5,0 out of 5,0 by Floyd0315 Comfortable bed
My family and I stayed at your hotel and were very pleased with the level of service and the comfort of our room. We will definitely recommend Crowne Plaza to anyone staying in Austin.
10 de diciembre de 2013
Rated 5,0 out of 5,0 by Margie75 Favorite place to stay in Austin
The Crowne Plaza is by far my favorite place to stay in Austin. In my numerous stays in the last two years the service has always been wonderful. It is very convenient to restaurants and to get downtown for business travelers. I often recommend staying here to coworkers traveling to the area.
9 de diciembre de 2013