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Opiniones de los huéspedes

Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.

Opinión
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
83%
Recomendar este hotel

Valoración general

4

en base a 400 opiniones
83%
Recomendar este hotel

Ratings Breakdown

400opiniones

  • 5 Estrellas
    198
  • 4 Estrellas
    100
  • 3 Estrellas
    43
  • 2 Estrellas
    33
  • 1 Estrellas
    26

Nice place to stay in Concord

By

2015 七月 24

club

the rooms are comfortable and the common areas are quite nice do to being under a roof
internet is a bit troubled but works most of the time
i will stay here again

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Larger Beds. Great Value

By

2015 七月 22

club

We stayed here as a family of 4 to visit San Francisco. We used BART to get in to the city and loved the value of staying here versus in the city. With free parking and Wifi, we cut about $75 of of the daily cost of staying in a hotel. Plus the base cost was less than city based hotels. The interior ambience of the hotel was gorgeous with the banquet area being very inviting and stylish. The swimming pool was closed by the state for some reason. That was a little disconcerting, but everything else was fantastic.

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Great hotel for Concord

By

2015 七月 22

club

Sorja and Kathryn are excellent at the front desk, ,as I am sure everyone is. The staff is very attentive. They don't charge for parking like some of the other hotels do. Rooms are clean and fresh. We didn't use the pool and hot tub, but they looked inviting

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Great hotel - great value

By

2015 七月 21

I stayed in the hotel for 5 days for a business trip. I stayed there before. The hotel is great. My room was very clean. Room is equipped with a refrigerator and a microwave as well a coffee maker. The courtyard is very nice and beautiful. The atmosphere is very relaxing. Staff are helpful. For the price that I paid, it is definitely worth every penny comparing with other hotels in the area.
I definitely will stay in the Crowne Plaze next time when I am in town.

I'd like to have Crowne Plaza in Hayward, CA area.

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Not the best hotel I've stayed at.

By

2015 七月 20

club

The Good:
Room was clean and close to my destination. Unique hotel layout with nice foyer. Foyer has a pool and stream with fish.

The Bad:
Not enough outlets in the room.
Foyer is loud and can be heard in your room.
Bed was uncomfortable and not level. I ended up sleeping with my head at the foot of the bed.
No free breakfast.
Expensive for what you get.
Nothing in walking distance except a Taco Bell.
Gym was closed when I stayed.

Publicado porHotelStaff
2015 七月 22
Thank you for your recent review on the Crowne Plaza Concord Hotel. I appreciate you taking the time to let us and others know about your experience at our property. After reading your comments with regards to the outlets, bed, breakfast, price value, among other notes made, I was sorry to see we missed your expectations. Please know any specific items mentioned are addressed immediately and given top priority to ensure a similar poor experience is not repeated. Likewise, we also share your review with the management and staff so the appropriate actions steps can be taken. Currently our fitness center is being renovated which is expected to be open in just a couple of weeks. In the meantime we have made ready complimentary passes for our guests to use at Anytime Fitness directly across the street from the hotel. If I can be of any other assistance to you in this matter to ensure your satisfaction please feel free to contact me directly. Thank you for your business and we hope to welcome you back in the future. Justin Saylor / Director of Rooms / Crowne Plaza Concord
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Great Hotel, Helpful Staff

By

2015 七月 17

platinumelite

Very helpful, friendly staff. Bathrooms are small and not very new, but everything was in great condition and clean. Breakfast was extremely overpriced for the food on the buffet.

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Could have been much better

By

2015 七月 16

club

The bedding needed to be changed. Called front desk request the linen to be changed. Told there was no one there to do so. Offered me to change rooms. Requested they bring me the linen I would change the myself. Person brought linen to me and 2 pillows. Brought me 2 fitted sheets only. the sheet size was king my bed was a queen size. I slept in the chair.

Next day I requested the linen to be changed again. Stains on the linen. Person came in and changed linen. Very professional very nice person. That night was good.

Mixed emotions about recommending this resort to someone. The breakfast eggs was cold and crusty.

Exercise room under construction

Thank you

Publicado porHotelStaff
2015 七月 18
Thank you for your recent review on the Crowne Plaza Concord Hotel. I appreciate you taking the time to let us and others know about your experience at our property. After reading your comments with regards to the housekeeping service you noted I was sorry to see we missed your expectations. Please know any specific items mentioned are addressed immediately and given top priority to ensure a similar poor experience is not repeated. Likewise, we also share your review with the management and staff so the appropriate actions steps can be taken. If I can be of any other assistance to you in this matter to ensure your satisfaction please feel free to contact me directly. Thank you for your business and we hope to welcome you back in the future. Justin Saylor / Director of Rooms / Crowne Plaza Concord
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Staff was nice and helpful

By

2015 七月 15

not a pleasant stay. serious maintenance needed. Staff was very nice friendly and attentive. Very nice fish pond. Good parking available. Hotel shuttle provides ground transportation to BART so good access to San Francisco within an hour without dealing with traffic.

Publicado porHotelStaff
2015 七月 15
Thank you for your recent review on the Crowne Plaza Concord Hotel. I appreciate you taking the time to let us and others know about your experience at our property. After reading your comments with regards to the overall condition of the hotel I was sorry to see we missed your expectations with respect to the maintenance concern you noted. Please know any specific items mentioned are addressed immediately and given top priority to ensure a similar poor experience is not repeated. However, I was glad to see you found our staff attentive and helpful. If I can be of any other assistance to you in this matter to ensure your satisfaction please feel free to contact me directly. Thank you for your business and we hope to welcome you back in the future. Justin Saylor / Director of Rooms / Crowne Plaza Concord
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Trip to the Bay Area

By

2015 七月 14

club

Hotel has been updated and is much improved. The guest room we had was very comfortable and clean. The hotel staff members were wonderful.

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Nice Hotel

By

2015 七月 14

club

The rooms are well-decorated and maintained. The staff is friendly, and the food is delicious. The pool is lovely.

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Airport noise

By

2015 七月 13

platinumelite

Our room faced the airport, it was very loud making it hard to sleep.

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hotel stay

By

2015 七月 13

The bathrooms are TINY, maybe the smallest of any hotel, my primary complaint. Old hotel, it is what it is. Good location relative to my business in the area, I am loyal to priority club.

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