Rated 3,4 out of 5 by 17
Rated 1,0 out of 5,0 by MNMD stay away from HI in israel
every step of the way in this hotel - involved argument with staff.
i had reservation for conference thru tour company and wanted extra nite the evening BEFORE conference. hotel told company they were sold out (a lie) so i reserved nite before via HI international. even though i proved i had a room and tour company wanted to combine the two reservations hotel management would not allow it.
arrival - front desk cannot figure out to reconcile the two bookings.
room - poor. AC not working took 4 calls to fix.
hotel manager promised dinner evening before (with extra nite reservation) even though i had it in mail dining staff would not believe, threw us out of dining room. (embarrassing)
tour group rep insisted to front desk we were promised dinner - front desk yelled at her too.
spa would not give robes (hotel gives. hotel - spa gives)
spa staff unbelievably rude
staff do not know meaning of customer service
10 de noviembre de 2013
Rated 3,0 out of 5,0 by Gxxx Pity about the service
Great location, ok rooms, surprisingly good food. Let down by surly deliberately rude and unhelpful service at all levels : front desk, pool, waiters etc. I imagine prison guards would be more courteous to inmates than pool staff were when clearing guests away at closing time. Waiters deliberately look the other way when one is trying to attract attention - on several occasions - and then grumpy and offhand when e.g . asked to clean sticky patch on table we'd been put on. Pity, because the hotel would otherwise be OK.
2 de noviembre de 2013
Rated 2,0 out of 5,0 by Vadimgof Recognition for IHG® Rewards Club Members
Always prefer hotels of IHG and I have status. I did'n received a benefit as a Platinum Elite member of a club.
It did not happen in any other hotel in the world.
29 de octubre de 2013