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Opiniones de los huéspedes

Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.

Opinión
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
84%
Recomendar este hotel

Valoración general

4,2

en base a 431 opiniones
84%
Recomendar este hotel

Ratings Breakdown

431opiniones

  • 5 Estrellas
    229
  • 4 Estrellas
    112
  • 3 Estrellas
    40
  • 2 Estrellas
    32
  • 1 Estrellas
    18

Reliable comfortable clean

By

15. Juli 2016

club

This is the second time I have stayed here, and I have to say this hotel does not waiver from a great experience.
This is why I’ll be staying there again on Sunday as I travel back to LA.
Thank you for a comfortable experience
Keep up the good work

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Disappointed

By

15. Juli 2016

We have stayed in this hotel every year since 2005 for the Arthritis Foundation annual car show. This year we were very disappointed with the service we received. Had completed the preference email we received before we arrived and requested early check-in. When we arrived around 11:30 AM, asked if could check in and were told no rooms available. Asked if we could leave a cell phone number as we were right outside of the hotel at the show. Were told no could not do that as too many people were registered. Tried twice more in next 2 hours, finally at 1:30 were told rooms would be available at 3:00, still could not take phone number. Finally at 2:15 when passing by the desk noticed a party checking in so stopped and was told our room was available. Checked in, lugged bags from show field up to room which was a far end of hotel and the key would not work. Had to lug bags back to lobby to get a new key and when finally got in room, it was not the king room I had reserved, but 2 queens. The hallways and lobby were very warm so by that time I was dripping wet so just accepted the wrong type of room.
Also I past years we have always received breakfast vouchers and there were none this year even though we were paying a higher rate.
Will say that service in the restaurant/bar was very good and the food there was excellent.

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Great Property

By

11. Juli 2016

We have stayed at this property several times over the years. The location is excellent, serene. We have found the entire staff to be friendly and most accommodating. The hotel is very clean, the rooms are spacious with very comfortable beds. The addition of mini-fridges in the rooms just adds to the value of the hotel. On site restaurants serve excellent food at reasonable prices, and what a nice, clean, large indoor pool to relax in and relieve some stress.

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Great wait staff

By

10. Juli 2016

club

The staff for breakfast went out of their way to service us. We were staying with our grandchildren

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Zoo trip

By

06. Juli 2016

club

Great trip for the family! There was a pool and a restaurant to entertain a family or a traveling couple. Overall, it was an excellent experience. I would stay at this hotel again.

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Poor service

By

06. Juli 2016

club

The front desk clerk entered my room number incorrectly resulting in another customer getting assigned my room. After several scary moments when customers tried opening my door (luckily the key card did not work), I called the front desk. They figured out what they did wrong however, did not ask me how they could ameliorate the problem. It was a very scary experience for me as I was alone in my room.

Publicado porHotelStaff
08. Juli 2016
Hi, Suzh111! Thank you for providing us feedback from your recent stay! I completely understand how the situation described regarding the confusion over room numbers could be unnerving. My wife travels a lot for her work, and she has similar concerns. I am so sorry you experienced this at my hotel. I have shared your feedback with my Operations team, and we have put together a remedial training session to review how to avoid these situations in the future. I hope to be able to host you again on your next trip through the Dublin/Columbus area! Best wishes, Stephen General Manager
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Older Hotel

By

05. Juli 2016

club

It is an older hotel which has been renovated. Rooms are small, buffet breakfast is ok but would not pay $12 again, staff was great.

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Came for a conference, will come again

By

01. Juli 2016

Clean room and property. Class act all around. I came for a conference and everyone was very accommodating.

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Efficient friendly staff

By

29. Juni 2016

Rooms are clean and comfortable
Easy check in and check out
Staff is efficient and friendly

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very nice rooms

By

29. Juni 2016

club

only complaint was our room was a very long distance from elevator

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A little worn out and understaffed

By

28. Juni 2016

Overall the hotel shows its age in little ways. Signs removed from the wall and the area not repainted to a color match for example. Visited the pool area three days in a row and there was a used band aid on the pool deck every time (this was not the only item we saw there for the entire stay). Had the breakfast buffet twice, and while the food quality was very good no one cleared tables as they emptied until they were needed. The first day we stood at the entry for approx 10 minutes before we were acknowledged and then had to wait for a table to be cleared before seating. Would not have waited but we had vouchers for the meal. Had a great zoo package and would stay here again under those conditions but would probably not pay full price for this hotel.

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Easy to get to

By

28. Juni 2016

club

Prices are competitive for the area. The hotel is easy to get to and parking is great. Rooms are comfortable.

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