Rated 4,4 out of 5 by 133
Rated 5,0 out of 5,0 by bunrieu2k Comfortable, nice, quiet and great service
This is my 4th times staying at Crowne Plaza at this location the past 2 years. Great location and comfortable that's what I like about this hotel. BTW, I love the AC unit, it's nice and quiet just like my own home. The bed kind a soft, not my choice but it also comfortable.
18 de julio de 2014
Rated 3,0 out of 5,0 by mikej88 Pro and Con
I had no problems with the hotel room or comfort. The bed was extremely comfortable. My only problem was the handling of my bill for about a week afterwards, and I was disappointed in that regards.
16 de julio de 2014
Rated 1,0 out of 5,0 by rhoover Great Staff Horrible Hotel
I booked this hotel online being near Sugar Land, it was between this or the Hyatt Place Sugar Land. I figured I'd stay at the Crowne Plaza for the full restaurant and the other perks that the Hyatt Place has, so I reserved a Friday and Saturday night room. The King 1br.
Driving in I was very surprised that this "near" Sugar Land hotel was actually 9 miles away from the Hyatt Place in sugar land. The neighborhood was very rough, there was a LOT of security cameras in the parking lot and security driving around, which made me nervous knowing they had to go to these measures, I didn't feel very safe. Upon entering the Hotel I was greeted promptly and got my room keys and my IHG member bag. I had gotten upgraded from the King 1 BR room to the King 1 BR suite on the top floor, which I thought was nice.
The room was very large, the living room had quite a bit of empty space, no coffee table or anything other than the end-tables around the couch. The furniture was somewhat comfortable but was quite dated, along with the colors, doors, fixtures and hardware. It was pretty warm in the room so we turned the air conditioning down and decided we'd relax and watch some TV after the 3 hour drive in. And to our surprise the remote didn't work with the television, we had to go and turn the TV on by hand. We were able to adjust the channels with the TV remote but couldn't turn the tv off or on, or change the volume, a little bit frustrating.
My wife decided to take a shower, and upon entering the bathroom noticed there was a few spiders on the counters and in the sink, and someone else's hair. Obviously the bathroom hadn't been cleaned properly.
The tub had stains and marks all in it, so we decided against using that. My wife ended up taking a shower, noting how much of the grout was missing or just not applied in the shower tiles, the quality of work was very poor.
We were really frustrated and were going to leave but we were already too far into the night to want to stay so we stayed the night. The TV in the bedroom also had the same issue as the TV in the living room with the remote not wanting to work.
The bed was somewhat comfortable, but a bit on the firm side for my wife's liking.
We got up and got ready and went downstairs for breakfast, I did the buffet which was good quality food, and a lot better if you caught it fresh. My wife ordered from the menu and got her food pretty promptly and it all was good quality and tasted good. Our server/waiter was very attentive and the food and service was great.
We go upstairs and pack up our things and go downstairs and check out, the person working the front desk was very courteous to our needs and we asked to speak to the manager. She was really good, she addressed all of our issues and wrote a note to go check the room and have them take special care of it, and offered a discount on the room stay for that night and was able to cancel the other night without any penalty.
We ended up staying at the Hyatt Place *in* Sugar Land for the same price and were glad we stayed there.
Overall this hotel was quite bad and I will never be coming back, but the staff was *very* good and extremely attentive, IHG needs staff like this in all of their hotels.
15 de julio de 2014