Rated 3,9 out of 5 by 270
Rated 2,0 out of 5,0 by Tab2014 Not Pleased!
Starting with arriving the parking garage was creepy so we chose valet. I do like the fact my car is right there. We checked in and although we had requested rooms close to one another (we were staying with friends) when we made the reservations I was told you couldn't do that, that "lots of people make request" then I was told the room was not cleaned although check in time was 4 and this was after 4. I asked how much longer and was told "I don't know, could be 5 min or could be an hour." I am very upset with the customer service we received from Susan at the front desk. We asked her about the water taxi and was told " I don't know if they are running or not we don't keep up with the private owned boats" funny how the valet guy told us they were running and how to get there thru the back of the hotel. He was the only helpful person there. You do own a hotel on the river, so you should keep up with that information for your guest. Anyway, we get to our room and only one key worked. We had breakfast brought to our room and layed out on the bed as my husband layed covered up and I was taking a shower because we didn't order anything. It actually belonged to another room. The balcony looked as though it was going to fall at any moment. This was just a horrible stay and I will not be staying here again.
26 de febrero de 2014
Rated 1,0 out of 5,0 by Shawn77 Crowne Plaza name on the building, Days Inn on inside!
I am very disappointed. I have stayed in Crowne Plaza properties before but never this old. We requested a renovated rm and were assigned (828). There was base board missing near the closet, mismatched door knobs on the closet, a hole in the balcony curtain, the mattress was memory foam w/egg carton foam on top of it and a piece was missing off the toilet seat. I would never recommend this property. Even though there is a Ruth Chris Steakhouse in the lobby, it is not a 5 star property! Even though the hotel floors 8-10 are renovated, it appears that paint was added over old paint, carpet was not new, curtains at balcony were torn and AC unit was falling apart near balcony. I would not pay full price for this hotel; it wasn't worth the gov't rate that we paid! It is not up to Crowne Plaza standards. The parking garage was creepy and had some type of yellowish goo falling from the ceiling, which made a pile near one of the parking spots. This was unacceptable for Valentine's Day weekend!! We should have stayed 9 miles south of downtown!
17 de febrero de 2014
Rated 5,0 out of 5,0 by TravelPenguin Great Service
Bad weather and cancelled flights and I arrived late, and the hotel was oversold. A time when really good customer service makes or breaks it and the Crown Plaza provided great customer service. For the first night they moved me to another (larger, newer, nicer) hotel, and for the second night I was back at the Crown Plaza. The front desk staff went above and beyond the call of duty to be accommodating. This is an older hotel, being renovated and updated nicely. If the conference is back at this hotel next year, I will go back.
17 de febrero de 2014