Rated 3,9 out of 5 by 69
Rated 4,0 out of 5,0 by ReeSue Classy remodel
The remodel of this hotel is very nice. Room was very comfortable. Beautiful tiled walk in shower. Great shuttle service to and from JFK.
13 de septiembre de 2014
Rated 2,0 out of 5,0 by OahuSteve TV DID NOT WORK
The tv did not work. Upon contacting the front desk, someone came up and tried to fix, but same problems (Picture freezing after her left). Had him come back again. Fixed again. Still not fixed. ...
12 de septiembre de 2014
Rated 1,0 out of 5,0 by Oddsocks Very Poor Stay
Arrived at about 22.30 hours after been kept waiting to check in the first response from the receptionist 'well we wont'have any rooms ready !!! then asked for my name to then be told it was ready. Asked if I could pre-book breakfast to get a better rate was told OK but need a credit card to book, which was no problem and gave details. When entering the room thought that the windows must be left open as noise coming from the road was incredible. On further inspection of the window found it was broken and at best been tried to be repaired using expandable foam which in turn expanded to create an even larger gap!! After a long flight and booked a hotel close to the airport the first thing you would of thought the hotel would have decent double glazing. Tried to call reception but phone kept ringing with no reply so had to walk down to reception. On the way down a cleaning lady asked if I was OK but told not really as I had just checked in and the window was broken in my room. To her credit (she and security guy the two people who tried to help and at least hand an helpful manner) called security and came to inspect the window. She was trying to make out that the sealant was there as an extra measure and was helping to reduce the noise and at this point the security guy arrived to start saying yes he knows about this that the window was broken and and tried to be fixed at this point the cleaning lady cut him off and asked if I would like a different room as she was just cleaning and nearly ready which I agreed as I had no option as you could not sleep in this room. Cleaner tried to call reception (good luck with that I thought)to no avail and sent us to the other room and finished off the room. Security guy went down to get another key sorted but when arrived it did not work and later came back with a working key. On inspection of the new room’s window all was intact and no outside noise as you would expect but had two small beds instead of a king that was booked.
Next morning went to breakfast but then told by the waiter you would need a breakfast token if booked in advance, explained we had booked with reception but was instructed I would have to go back to reception, which I did and I though was a bit of good fortune saw the same receptionist as last night. Explaining the situation she started to say you could not do this but then must have started to recognise me and said that was me last night to which I said yes and you took my credit card details so you must have booked it. She went on to say she did not do it and now I would have to pay the full price!!! Me and the wife decided to not bother and find somewhere else as I was tired and running out of patience and did not want any more hassle on my first day of vacation After finding some where to eat (not easy as nothing at all around the hotel) we quickly packed and vacated. I had stayed in another 11 nights and used various different IHG premises on my vacation and this was the only bad encounter I received (thankfully) with poor customer services. Room not fit for purpose and no recognition of priority club member. Would not recommend.
11 de septiembre de 2014