Rated 3,7 out of 5 by 109
Rated 5,0 out of 5,0 by Jake36 A wonderful hotel
We enjoyed everything about our recent stay at the Crowne Plaza in downtown Kansas City - from the helpful staff to the comfortable and beautifully appointed room. We highly recommend it.
5 de febrero de 2014
Rated 5,0 out of 5,0 by Charla Above and beyond
I stay at the Crowne Plaza in downtown Kansas City frequently, and I'm always impressed with the service I receive from the hotel staff. However, last night I needed to iron my clothes and I wanted to use starch. I went down to the front desk and asked if they had any that I could purchase. Regretfully, they did not. They offered to drive me to the store, but I declined. I could make it work without the starch. Ten minutes later, I received a call from the front desk. They wanted permission from me to come to my room because I had my "do not disturb" sign on my door. They had gone out to the store and purchased some starch for me! I was so impressed! It was such a kind gesture that I will always appreciate and remember. Kudos to the staff! You guys are the best!
15 de enero de 2014
Rated 1,0 out of 5,0 by MichelleB The most disappointing Crowne Plaza stay ever
From arrival to departure this experience was a disaster. Registration staff were rude, the room was dirty (we had to request clean sheets after we found jewelry in the bed) we took cold showers EVERY morning of our three night stay, and by cold I mean cold. Upon departure I was overcharged and had to take the time to have the bill adjusted.
The complementary breakfast and h'orderves were a nice jesters but the food was always out and there was only one attendant to man the concierge for breakfast and happy hour. It was impossible for them to keep up with the demand. I will say, the staff that attended the concierge were pleasant and apologetic that they could not keep the food stocked.
I stay at the Tulsa Crowne Plaza a minimum of twice a week and I have never had a bad stay so I was very disappointed by the poor service, dirty conditions and lack of good customer service. I would never recommend this hotel to anyone. It's in need of an update or deep cleaning (the carpet in our room was filthy and stained) and staff would benefit from some customer service training.
7 de enero de 2014