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Opiniones de los huéspedes

Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.

Opinión
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
93%
Recomendar este hotel

Valoración general

4.5

en base a 696 opiniones
93%
Recomendar este hotel

Ratings Breakdown

696opiniones

  • 5 Estrellas
    474
  • 4 Estrellas
    156
  • 3 Estrellas
    38
  • 2 Estrellas
    19
  • 1 Estrellas
    9

One night stay for a party of eleven.

By

25 abril 2016

club

Made very welcome - the staff ensured our party of six adults and five children enjoyed a birthday gathering to remember. One member of the party was coeliac but the hotel catered for this very well, both at dinner and breakfast.

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Lovely comfortable stay

By

19 abril 2016

club

Very comfortable stay with great facilities. Found the staff very friendly and helpful. The food was lovely.

Publicado porHotelStaff
22 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
Publicado porHotelStaff
22 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Very small pool,

By

19 abril 2016

Very small pool and half of it was closed off for lane swimming. Could not get parked as there was a wedding exhibition on and was charged £15 to park overnight!
Staff were very helpful and friendly

Publicado porHotelStaff
22 abril 2016
Dear Guest Thank you for taking the time to provide us with some customer feedback and thankyou for your 4 star rating. Unfortunately I cannot do anything about the size of the pool. The Leisure Club is also a members gym so part of the pool is always assigned to lane swimming. Parking is always chargeable at a £15.00 overnight charge and is comparable with other hotels in the area. We do have 120 spaces on site but onviously these are on a first come first served basis. Alternatively there is an NCP car park directly behind us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Comfortable bed and good location

By

15 abril 2016

club

We stayed for dinner, bed and breakfast.
Good food, good value, great location and on the whole a pleasurable stay.

Publicado porHotelStaff
19 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Great Hotel, great team.

By

14 abril 2016

Great hotel in a good location with an excellent team of staff. Only let down would be the rooms need a little update, however that aside, everything is great.

Publicado porHotelStaff
19 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Most helpful hotel staff ever!

By

13 abril 2016

Superb customer service - especially Emily in reservations! A first class service, nothing was too much trouble and there was a helpful solution to all our queries. The staff are warm ands welcoming and the rooms are of a good size, warm and comfortable with all the things a modern traveller/business person could need. Will definitely stay here again - for work as well as leisure.

Publicado porHotelStaff
15 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Comfortable bed and great service

By

13 abril 2016

club

Lovely hotel, very comfortable rooms. Staff very attentive and friendly, we were offered a complimentary upgrade which was a lovely surprise. We attended the ELO concert at The First Direct Arena so this was a perfect location if you want a little luxury! Taxi service from hotel was efficient.

Publicado porHotelStaff
19 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Okay, as expected.

By

01 abril 2016

Standard Crowne Plaza. Exactly as one would expect.

Publicado porHotelStaff
05 abril 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Heating was not working

By

31 marzo 2016

This hotel was understaffed at Christmas. Aircondition was not working in 2 of my 3 rooms that I booked. After 3 visits by customer service the aircon remained faulty. I was offered a discount of parking ticket instead....

Publicado porHotelStaff
05 abril 2016
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Marco Frik General Manager
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Suite treat - relaxation break

By

29 marzo 2016

club

This was about our 7th stay at Leeds Crowne Plaza - on arriving we immediately feel relaxed - the hotel had been closed for a couple of months (Jan/Feb) due to flooding but they are now fully up and running. We used the Spa, bar and enjoyed breakfast in the restaurant both days. The hotel is convenient for the motorway and access to the city centre - in around 10 mins walk you can shop till you drop (we went to Trinity

Publicado porHotelStaff
31 marzo 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Comfortable Syay

By

26 marzo 2016

Overall stay was comfortable.
Room service was slow and fruit served was stale.

The bath room had some mould which could be cleaned.

Breakfast should be optional - as if one has no time for breakfast you are still charged.

Publicado porHotelStaff
31 marzo 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that in the main you enjoyed your stay with us. For future reference you can book a room only rate where breakfast is an additional extra if you require it. Presumably you booked a bed and breakfast rate? Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Night stay

By

25 marzo 2016

club

Overall a nice place although the rooms are tired and could do with upgrading. The bath could not be used as the plug was inadequate and did not hold the water.
The bed quilt sheet had some kind of plastic on it which scratched our legs resulting in us having to turn it in the middle of the night. At breakfast we had finished our food before being brought coffee and tea. The dining area was dirty with splash marks on the glass separators between seating. The pool area was not available and was due to be opened on the day we left.
Overall a nice place but the rooms could do with more attention as could the communal areas.
Staff were very nice and helpful.

Publicado porHotelStaff
31 marzo 2016
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and althought you have given us 4 stars it would appear that in some areas we have failed to deliver this. The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Marco Frik General Manager
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