Crowne Plaza London - Ealing

Recepción del hotel: 44-208-2333200

Fax del hotel: 44-0845-6180190

C. e. del hotel: reception2@cp-londonealing.co.uk

Entrada: 2:00 p.m. | Salida: 12:00 p.m. | Hora Local: 7:30 PM


Aeropuerto
London Heathrow (LHR)

- Distancia del hotel: 12.5 MI/ 20.12 KM oeste

- Head south on Control Tower Rd toward Inner Ring W, Take the 1st right onto Inner Ring W thenContinue onto Tunnel Rd W. At the roundabout, take the 3rd exit onto the M4 ramp to Central London/Hammersmith/Hayes/Heathrow Airport. Merge onto M4. Exit onto Great West Rd/A4 toward A406/A205/A315/N & S Circular.

Tren
Hanger Lane

- Distancia del hotel: 0.01 MI/ 0.02 KM oeste

- Hanger Lane tube station (central line) is immediately adjacent to the hotel.

Metro

Hanger Lane

- Distancia del hotel: 0.01 MI/ 0.02 KM oeste

- The hotel is next to the tube station.

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- Disponibilidad de aparcamiento

- Precio del aparcamiento: 12.50 GBP

- 81 Car parking spaces; the charge for overnight car park is £12.50 per night for residents and is subject to availability.

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Take time out to shop in style with the Shopping Package at Crowne Plaza London-Ealing. Our VIP Pass to Westfield shopping centre, 4 miles away, features discounts at a variety of stores, with offers changing monthly. Book the package with your reservation today.
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Opiniones de clientes

Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.

Experiencia general

4.1

basado en 161 opiniones
89%
Recomienda el hotel
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Muestra de puntuación

161comentarios

  • 5 Estrellas
    74
  • 4 Estrellas
    56
  • 3 Estrellas
    16
  • 2 Estrellas
    6
  • 1 Estrellas
    9

Poor Experience

By

20 October 2014

Single beds provided even though accommodation request from agency was double room. Smelled of smoke and location was poor too, on a ring road with no access to amenities.

Brought this to management attention however situation was not rectified.

Posted byHotelStaff
28 October 2014
Mr O'Connell Thank you for your email - I can see that you have already shared your feedback through IHG's "Heartbeat" guest survey and received a response directly from our General Manager Gordin Stewart. A copy of which I have pasted below for your reference. Kind regards Jed Weldon Deputy General Manager 10/21/14 12:26 PM · Gordon Stewart (Europe) Good evening Mr O’Connell Thank you for completing the on-line feedback survey and first and foremost please accept my sincere personal apologies that the hotel failed to meet your expectations. I do acknowledge that a double room was requested, but all requests are subject to availability and on this occasion it was not possible to accommodate all requests. The smell of smoke has been investigated, but the room does not smell of smoke now and I have a presumption that the occupants previous to yourself may have been smokers and left an odour in the room. If this was the case, Housekeeping should have picked this up and ensured the room was sufficiently freshened prior to being ready for the next guest. There is also no record of previous guests smoking in that room; we do have a stringent no-smoking and charging policy for smoking in no-smoking rooms. I also note that you did not find the hotel’s location to your liking, which unfortunately cannot be changed, but it is dependent on the needs of the individual. However, the team on Reception would be able to assist with any request for information on amenities and how to get to them as most are within reasonable reach given how close the tube station is located. Your experience with this hotel is not reflective of our normal service levels and is not typical of the IHG brands; I do hope it does not deter you from using them again in the future. Yours sincerely Gordon Stewart General Manager
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Comfortable space but questionable price

By

16 October 2014

club

Facilities were average if not better. Great location. However, 200 pounds were held for incidentals and I did not receive it back for a month. Also the amount I had to pay was greater than the "estimated" that I'd received in the email.

Posted byHotelStaff
22 October 2014
Dear jecor, thank you for your feedback and sincere apologies for the delay with the release of your card's pre-authorisation. Typically releases can take 3 - 5 working days, we are attempting to investigate why that did not happen on this occasion.
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Comfortable bed and room

By

16 October 2014

Need better check in service particularly since I had requested by email earlier for a early arrival. Otherwise room is good and clean. Can do with a bigger size flat screen tv instead of a small old box tv.

Posted byHotelStaff
20 October 2014
Dear Petes12345, thank you for your feedback. We acknowledge your check-in comment and indepth training of our new team is well underway. Also on the TVs, unfortunately you missed out on seeing our brand new system with new 32" LEDs by one day. Hopefully you will have a need to return soon and see the differences.
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Good as always

By

14 October 2014

platinumelite

Good hotel with helpful staff. Food of good quality and service excellent.

Posted byHotelStaff
17 October 2014
Dear AF61XDE, thank you for adding your great feedback; hope to have you back with us again in the near future.
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