Crowne Plaza Madrid Airport

Recepción del hotel: 34-91-2063410

Fax del hotel: 34-91-2063411

C. e. del hotel: recepcion@crowneplazamadrid.com

Entrada: 4:00 p.m. | Salida: 12:00 p.m. | Hora Local: 7:30 PM


Aeropuerto
Adolfo Suarez Madrid Barajas Aeropuerto (MAD)

- Distancia del hotel: 3.11 MI/ 5 KM noroeste

- Disponibilidad de autobús directo gratuito

- Salida Barajas M40-Av America-Madrid. Coja M14-A2 Zaragoza. Salida 1A (M-21 Sn Fernando H., Coslada PS). Salida 1 Av. America. Mantengase en la derecha Salida 2 (Ctro Comercial). Salida Via de Servicio-Coslada/San Fernando. Todo Recto continue por Parque Empresarial y coja la salida de Urbanizacion.

Tren
Estación de Tren de San Fernando

- Distancia del hotel: 1.86 MI/ 3 KM este

Metro

Canillejas Linea 5 Verde

- Distancia del hotel: 3.11 MI/ 5 KM oeste

- Incorporese a A2-E90. Coja la salida 11 Vía de Servicio Coslada San Fernando, mantengase en el carril de la derecha. Pase el hotel Auditorium, siga en la derecha. Coja el Carril PARQUE EMPRESARIAL. Mantengase en la derecha y coja el carril Urbanización. A escasos metros esta el hotel.

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- Disponibilidad de aparcamiento

- Precio del aparcamiento: 8.80 EUR

- Aparcamiento cubierto y seguro 24 Hrs. Precio al público 12 € noche. Precio especial para los huéspedes de 8,80 € noche (debe validar en la recepción) .Park y Vuela por 38 € entre 5-7 noches, estancia de una noche. Altura Maximun 2,10m

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Puntos destacados hotel

Reserve su estancia en el Crowne Plaza Madrid Airport. Los huéspedes disfrutan de los beneficios de servicios de alta calidad en habitaciones familiares de estilo boutique. Pregunte por nuestro Park, Stay and Go o paquetes de fin de semana, incluyendo el desayuno.
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Opiniones de clientes

Verificamos todas las opiniones y puntuaciones que recibimos para garantizar que solo mostramos información proporcionada por clientes que realmente se han alojado en el hotel.

Experiencia general

4.2

basado en 183 opiniones
89%
Recomienda el hotel
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Muestra de puntuación

183comentarios

  • 5 Estrellas
    102
  • 4 Estrellas
    52
  • 3 Estrellas
    10
  • 2 Estrellas
    9
  • 1 Estrellas
    10

Crowne Plaza Madrid Airport

By

30. Januar 2015

platinumelite

Good value for money, close to the airport with free shuttle. Good hotel when travel to Madrid on business or requiring good access to airport

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iNSONORIZACIÓN PERFECTA. DESCANSO ASEGURADO

By

25. Januar 2015

club

Hotel que cumple las expectativas con creces, excepto en el desayuno y los artículos de aseo (falta afeitadora y cepillo de dientes). Sobra lo de la aromaterapia.

Posted byHotelStaff
29. Januar 2015
Estimado Gualberto, Muchas gracias por su estupenda valoración de su estancia en el Crowne Plaza Madrid Airport. No todos los artículos de aseo están en todas los tipos de habitación pero si nos lo solicita en recepción inmediatamente se lo facilitamos en la habitación. Sentimos que la aromaterapia no haya sido de su agrado, en otras ocasiones sí son bastante valorados. Esperamos su visita nuevamente. Un saludo,
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Great airport hotel

By

23. Januar 2015

Stayed here for 1 night in between flights. Made use of the airport shuttle. The hotel is clean and comfortable. Our room was comparatively spacious. The internet was excellent. Only negative was dinner, which we found to be expensive, limited options and appeared to be reheated frozen meals.

Posted byHotelStaff
26. Januar 2015
Dear kncal, Thank you for choosing Crowne Plaza Madrid Airport. Your feedback is very important for us and we note your comments to improve the service. We hope to see you soon. Regards,
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A disgrace to Crowne Plaza's name

By

20. Januar 2015

Crowne Plaza Madrid Airport
When I and my wife checked in, in the evening of the 15/01, the person at the counter called Maria was extremely cold, rude and unwelcoming. We had just travelled about 1000 km to attend a trade show and did not feel welcomed at all. Very strange.
When in the room we called several numbers until we finally got an answer from front desk: asked for a soft pillow, waited about 20 minutes and some man brought a soft pillow to the room but without the cover. We had to replace the cover in the room.
In the bathroom one of the towels had a nasty thing, stain or whatever.
Then we wanted to make some coffee and there were only 2 coffee creamers and knowing that we would need some for the morning coffee, we called the front desk to ask for some extra creamers. The rude Maria at the end of the line told my wife that she did not have any as the housekeeping was closed for the day. I then got out of the room went to reception and asked her to please explain why this situation. No I must get it from the restaurant, and pay for it. Finally got the milk from the restaurant and were told by the server that this time they would not charge, but normally i should have to pay.
Our stay by now was pretty much ruined and we felt really uncomfortable,
The next morning we tried to see the manager that keep us waiting and did not see us at all, so we left. There was this women walking around dressed differently from the other reception staff, wearing a very inappropriate mini skirt, but we not sure that she was the manager.
We went out for the day and bought a 3 pack of milk to have in the room for out coffee as the 2 small creamers a day formula continued.
On the third day we asked to book the shuttle bus as we had done the previous year to go to the Intergift show and were told by the unfriendly Maria that we did not qualify for the shuttle because we had a different rate. We told her we did not know this as we had booked through ihg.com like we always do and there was no trade show package available. We were told that we should have contacted the hotel directly and ask for the trade show rate. I could we guess that? We then offered to pay extra, if need be to get the shuttle service and Maria said this was not allowed as it was illegal and has we don't do illegal we asked what we could do to go to the show and she replied, get a taxi. Not only was she extremely aggressive and rude but always unwilling to help or find a solution. She seemed to enjoy the power of saying no to the customer.
We asked to see the manager and again the manager was not available. We left and drove our own car to the show every day.
On check out we were helped by a very unfriendly young man, that did not give us a printed copy of the bill but just told us the total. We paid went to the room and realised the bill was incorrect and had been overcharged by €40.00 for some hamburgers that we never had. We had to go back to reception and wait about 20 minutes for the mess to be sorted while they looked for the paper slips. During all this time the young man never looked at me or smiled or apologised.
Finally he sorted it out refunded the money and then softly said sorry.
Why did we never move out of the hotel from the first or second night? Because the other hotels were pretty full being the Madrid Intergift Show and because we had prepaid our full stay, so we were stuck.
The most amazing thing is the fact that the manager during this long 5 day stay never attempted to contact us, after we left several messages.
In conclusion, we travel around the world all the time and service levels vary from place to place, but this is the very worst experience we've had in any Crown Plaza by far. This people have absolutely no idea about customer service and attitude. Bad, Bad, Bad.
This Hotel will not do very well and will probably be closing down soon; now you know why.

Posted byHotelStaff
23. Januar 2015
Dear guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are really sorry for all inconveniences. As a Crowne Plaza property we are really focus in our standards for the satisfaction of all our guests. Coffee, tea and chocolate facilities are complimentary and our housekeeping staff replace every day. But there is a limit per day , we cannot provide all coffee, milk and chocolate that guest request us. We offer 2 per day totally complimentary , and if the guest order more pieces they have to order them to Room Service. All staff are really suite with their clothes, maybe there was a misunderstanding with another guest. We are really sorry. Marta is a professional receptionist who is polite with all our guests. We offer a complimentary transfer to Airport 24 hours per day. Special transfers have to be charged. Thank you very much. Best Regards
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