Rated 2,8 out of 5 by 4
Rated 2,0 out of 5,0 by garval82 BAD SERVICE
We went for a wedding with an all inclusive package, we where arround 60 people on the pool at the same time and they just had 1 waiter for all of us. At Lunch it took about 1 hr to receive our order. the first ones to order where the last ones to eat. dinner buffete they made for us was supposed to finish at 11pm. intead they pick it up at 10pm. because nobody was eating, the sushi bar was supposed to close also at 11 intead they closed at 10:30 so they can finish cleaning the sushi bar at 11. Next night they didn´t open the sushi bar because there was not enough personel. A lot of excuses from the staff for the poor service they give. Jaccuzzi didnt worked, bed was to soft.
23 de octubre de 2013
Rated 2,0 out of 5,0 by Gkleinmann Maintenance
The hotel has serious maintenance issued, starting from the hotel elevators, the AC of my room was not working, I could not close the shower door
22 de agosto de 2013
Rated 5,0 out of 5,0 by Dean26 great service and very pleasent
My stay in CROWNE PLAZA MAZATLAN in MAY13 was very comfortable and very pleasant, me and my family enjoyed very much the location and the amazing service the hotel personnel provide us, the food was excellent, the rooms were very clean, the price is reasonable also everyone there with no exception was very friendly, courteous, customer driven, professional in all aspect and most of all a wonderful management, everything went very smooth and we were treated as VIP, endless to say how much we really enjoy our stay there.
Wish for all staff in CROWNE PLAZA MAZATLAN the best
31 de mayo de 2013