Rated 3,4 out of 5 by 356
Rated 5,0 out of 5,0 by jandbauburn Pleasant surprise
We had expected the worst room in the hotel since we booked through a third party. However, we were pleasantly surprised!! I gave my wish list to the receptionist and she fulfilled everyone of them - 2 beds, high floor with a view, fridge and microwave and non-smoking. The room was huge and she made sure we had a sofa to boot!! Our furniture was not worn out or stained like we have read in other reviews. The beds were very comfortable and that coupled with the quiet made for wonderful sleeping. We loved our room on the 23rd floor. The arch view was spectacular day and night. All staff were pleasant and accommodating. The only negative was the stifling heat which could not be controlled in the room. Adjusting the knobs on the heating unit/Ac did no good. We had also read about this in other reviews and came prepared with our own box fan which helped tremendously.
4 de diciembre de 2013
Rated 3,0 out of 5,0 by RCWMD Old and stuffy
Disappointed in this hotel. It is old, and they have done the bare minimum to refresh it. The heating/AC unit was a little loud. The bathroom was very small and there were dirty tiles and grout. The shower curtain was mildewy and smelly which permeated the entire room. When I called the get a new one, the housekeeping person brought it in and handed it to me to change out myself. One good point - Front desk staff and bellmen/doormen were all nice and helpful.
4 de diciembre de 2013
Rated 2,0 out of 5,0 by SmartRice choose this hotel is my Biggest mistake
Stayed in this hotel back to August, for 1 night with two rooms. Neither room was ready at 1300 and took 10 minutes escalation with IHG PLAT line to resolve this issue. Front desk was not helpful.
This hotel i believe was converted from Apartment (similar to Gateway house next door, as appear in move Up in The Air) with long hallway with poor lighting.
Room was old and outdated, A/C is noise and not working well.
Carpet is dirty and have some odd smell.
Received upgrade for one room and both room with club access, however, the club is basically nothing special.
Will not stay in this hotel again. Sorry, this is by far the worst IHG hotel i ever stayed.
2 de diciembre de 2013