Rated 3,4 out of 5 by 357
Rated 4,0 out of 5,0 by ramrose48 After my stay
My stay was great as I had expected it to be, I knew the hotel to be clean & comfortable as my husband had stayed there previously. The location is excellent. I would recommend it to anyone wishing to visit ST.Louis,& the Arch. My only complaint was after returning home,I noticed on my credit card account (NOT on the statement I received when I checked out) a charge I couldn't understand. I called the hotel to inquire about it,was transferred to three different places then finally to a manger where I had to leave a message...which I did requesting I be called back....I wasn't ..... and this is day two since calling. I think this is quite "rude"
5 de diciembre de 2013
Rated 5,0 out of 5,0 by jandbauburn Pleasant surprise
We had expected the worst room in the hotel since we booked through a third party. However, we were pleasantly surprised!! I gave my wish list to the receptionist and she fulfilled everyone of them - 2 beds, high floor with a view, fridge and microwave and non-smoking. The room was huge and she made sure we had a sofa to boot!! Our furniture was not worn out or stained like we have read in other reviews. The beds were very comfortable and that coupled with the quiet made for wonderful sleeping. We loved our room on the 23rd floor. The arch view was spectacular day and night. All staff were pleasant and accommodating. The only negative was the stifling heat which could not be controlled in the room. Adjusting the knobs on the heating unit/Ac did no good. We had also read about this in other reviews and came prepared with our own box fan which helped tremendously.
4 de diciembre de 2013
Rated 3,0 out of 5,0 by RCWMD Old and stuffy
Disappointed in this hotel. It is old, and they have done the bare minimum to refresh it. The heating/AC unit was a little loud. The bathroom was very small and there were dirty tiles and grout. The shower curtain was mildewy and smelly which permeated the entire room. When I called the get a new one, the housekeeping person brought it in and handed it to me to change out myself. One good point - Front desk staff and bellmen/doormen were all nice and helpful.
4 de diciembre de 2013