Rated 4,1 out of 5 by 139
Rated 5,0 out of 5,0 by Syracusegrad12 A fun time had by all!
The whole stay from check in to check out was DELIGHTFUL. The room was spacious, clean and comfortable. We appreciate the service of Kelly (who comped breakfast both mornings) , Sariya was charming as usual. Our compliments go out to the chef sunday night as we all enjoyed our food. Our waitress was a lovely, young lady 23-30 years old (short with medium black/brown hair who knew most of the beers on tap available at the restaurant. The man who cooked the omelets Sunday morning was fantastic, and our dogs had a great time. It was overall a great experience!
28 de noviembre de 2013
Rated 5,0 out of 5,0 by DebF40 Overall Comfort
My entire stay was comfortable. The staff was friendly and accomodating, my room was clean and lovely, and I slept great.
21 de noviembre de 2013
Rated 3,0 out of 5,0 by IND54 Great decor, lack of knowledge of what comes with room
I changed my original reservation to the online no refund executive level room due to the extras I would receive. Needless to say I did not get to access those extras. I was told that all we had to do was use the room key for access to the exec lounge. The key did not work for me. Therefore I could not access any of the extras in the exec lounge. When it came for breakfast, I was told when we checked in to use the card for the lounge on the 2nd floor. I again tried and nothing. Went to the front desk where I was asked if we were given a complimentary card for breakfast when we checked in and I was not and I told her what I was told. She gave us a card for breakfast at that time. I was charged for the water in the room which we used due to the fact we could not get access to the exec lounge for the complimentary water. There was screaming and much noise in the halls late at night, apparently there were college parties. I thought that staying on the executive level would provide a much quieter atmosphere.
20 de noviembre de 2013