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Email or Priority Club # PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your Priority Club® Rewards account profile.
If you do not have an email address in your profile, please contact your local Service Center  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/priorityclub/email.
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Customer Care

FAQs

Access our information centre to find answers to most Frequently Asked Questions.

Submit

Submit an online form to notify us of a problem or concern. We will review your issue and get back to you in a timely manner.

Contact

Need more help? Contact your nearest Worldwide Reservations Office.

Most Frequently Asked Questions

Reservations

Select to view answer. Select to hide answer. How do I change or cancel my reservation?
It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
Select to view answer. Select to hide answer. How do I plan a meeting, event or group reservation?
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

Priority Club Rewards

Select to view answer. Select to hide answer. What if I have forgotten my membership number?
You can call your nearest Priority Club® Rewards Service Centre or email us to retrieve your membership number.
Select to view answer. Select to hide answer. How can I add my Priority Club Rewards number to an existing reservation?
Simply view the existing reservation and click on the "Add A Priority Club Number" link near your name.

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