Arrival and check in were nice, huge entrance and everything looks clean and quick and uncomplicated check-in.
The room was big enough, nice view to the complete indoor resort area and very tidy and
In the evening the roomservice will prepare a bottle of water, slippers next to the bed and close the curtains - very nice service.
Only backdraw is that outside the room its pretty noisy from the resort area.
Also the TV was not working in our room, maybe batteries of the RC out of power, we didn´t manage to switch the TV on - but not critical since we were not there for watching TV.
The bathroom is really nice, great big shower and everything there what one needs.
Second negative point was the breakfast resp. the service during breakfast. For an expensive hotel that claims to be 5* hotel the area was too crowded and the waiters were not really interested in comforting the guests. The tables were not cleaned so some people needed to wait till they get a seat, we had to find a waitress to get a second cup of coffee since they did never come to our table.
The selection of food is basically ok, but only 2 kinds of bread and overall not much of a difference to other much cheaper hotels.
Also the temperature in the breakfast restaurant was much too low.
The pool area was nice, but due to cold temperatures in all areas not really comfortable to stay there long. [Weniger]