We stayed 2 nights in this hotel. When we checked in, we informed the Reception desk that we had 2 bookings of 1 night and we were immediately asked to pay for the 2 nights. However the young and
unskilled receptionist -named Gorav- failed to report our second night to Room service. Therefore, when we arrived on the 2nd day in our room late in the evening, our room was not made for the second night.
Rooms are large and comfortable. The bathroom is large and the bedding is good. Air conditioning works smoothly.
Windows are well soundproofed and neither aircrafts nor outside noise can be heard in the room. However doors (our room had a double door for communication with the neighbouring room in which we were able listen to parents & young kids speaking and moving, but also main bedroom door) do not isolate noise from the corridor and the inside part of the hotel.
Some rooms in this hotel have no lit up views facing the outside but only very dark views facing the back building and rear side of the hotel. Make sure to have a well exposed room.
Wi-Fi is free for laptops, but unlike other IHG group hotels and Holiday inns in other parts of the world, Wi-Fi is NOT free not at Business centres, even for IHG loyalty program members. The hotel manager told us it was a special condition only applied by IHG hotels in Middle East.
The Breakfast buffet is included and provides a satisfactory choice and quality of food.
The airport complimentary shuttle is irregular, mostly for the airport pick up. We had to wait for more than 20 minutes. So we eventually used the more punctual shuttle of the neighbouring Premier Inn hotel.
AGAIN, we had another problem with Reception in asking for a taxi! A sturdy Asian hotel security employee called us a private or what they call a "hotel taxi". This is a vehicle with neither taxi logo on car roof nor meter drive inside. Rates are much more expensive and drivers pay back illegal commissions to the hotel. Luckily, at the same time, an official taxi (RTA public taxi of Dubai city) with meter arrived. The 2 taxi drivers had a row together and we left the hotel with the official taxi. Rates are regulated and we had no problems with all public taxis we used. To avoid problems with taxis in Dubai, always ask your hotel for a Public RTA (Dubai Road & Transport Authority) taxi. They are painted with different colours and look like taxis but hotel taxis don't! [Moins]