I stayed for two nights at the HI Macau and I was really impressed with the staff who are really super friendly. Especially the bar staff were particularly welcoming.
The location of the hotel is
good if you want to see the Portuguese town centre. Unfortunately, none of the staff I encountered speak Portuguese which is after all an official language of the territory.
I was less impressed with the cleanliness of the room especially the bathroom. The bathtub mat was extremely mouldy with black stains all over (see photo).
The treatment of Gold member privileges also was inconsistent, as I did get an upgrade but no welcoming present.
Again, there are some clear shortcomings, mould is simply unacceptable, but I would like to point out again the friendliness of the staff. [Moins]