The place is so easy to access and is closer than walking to gates from terminal 3. Could not find an excuse to critique. I recommend it for any one that needs to stay near airport or short business[More] trip to Singapore.[Less]
Staff was very friendly and helpful, best priority club experience so far.[Less]
A great hotel with a well-deserved reputation for excellence.
I stayed at this hotel for one night, between flights, and I have stayed here previously under similar circumstances.
The room I stayed in was as large as many studio apartments - it felt large and[More] had a modern ambiance. Plenty of room to work and good lighting. The bathroom facilities were excellent. The internet connection was reliable and fast.
I did not try any of the restaurants or room service.
I like staying at this hotel and will continue to do so for overnight stays between flights. No need to waste time or money on taxis, and there are plenty of food options just a short walk away in the terminal basement.
I would highly recommend this hotel.[Less]
By RFSG Coffee
I spend more than 35 weeks annually on business travel. This hotel is at the top of the list when it comes to customer service. The staff are very friendly and will go out of their way to help.[More] Notwithstanding the room standards and other facilities are of a very high standard[Less]
Close to Many Malls and Major Sights
The location of the hotel is ideal for shopping as Orchard Road with its malls is within walking distance. You won't have to go far to reach Singapore's main attractions either. In the hotel itself[More] everything works perfectly: the room was comfortable and big enough, the service friendly and efficient and the pool with the jacuzzi provided relaxing moments. The staff in the Exexutive Lounge were fast to help with any questions.[Less]
Great location, very nice hotel, and great service
We had a great time during our stays at this hotel before and after our cruise. The hotel is centrally located and have easy access to most attractions. The rooms are well appointed , roomy and[More] comfortable. The hotel staffs are exceptional, they are attentive, professional and courteous. A special thanks to the Guest service manager, Ursha Fister. Traveling with an arm injury, we arrived at the hotel a bit early before the check-in time. She was so kind, not only arranged us a room quickly but also called my room to check if I had everything I needed to make sure I am comfortable. It was really comforting especially after a 20 hours flight.
I highly recommend this hotel, excellent facilities, and friendly helpful staffs.[Less]
I was given an upgrade which was great. I had chosen the Intercontinental Singapore due to it's proximity to the Raffles Hospital. The room was fantastic, the bed great and the gym everything I[More] needed. When you fly somewhere especially for hospital treatment it is really nice to have such great service. being gluten free I am used to boring cardboard tasting breakfasts - the breakfast in Singapore was fantastic, varied and tasty!
I couldn't have asked for more.[Less]
Great customer service - staff was the definition of personalised care!
I recently had to make some last minute travel to Singapore for work. I didn't think it would be a problem until I had tried all the company approved hotels and no rooms were available for my entire[More] stay. Finally I decided to compramise and go with the Intercontinental which had 3 out of the 4 nights available. I figured it wouldnt be that tough to find a room for the missing night.
There must have been some major conference going on since despite trying 10 different hotels I couldn't find a room. I became a regular fixture at the Singapore Intercontiental front desk checking to see if a room for my missing night had been found. No fault of the hotel but the entire city was completely booked.
I big thanks to front desk employee Josiah and his manager who, despite everything was able to find me a room. Kudos to the hotel for not only finding me a room but also ensuring I didn't have to change rooms multiple times. They accomplished this by upgrading me to a higher level suite and letting me stay in the suite for the entire stay.
Personal thanks to Josiah who was very helpful and not only went out of his way to find me a room, but also was available the numerous times I had questions about the local area. I am not sure if I should be thanking him though, since thanks to his excellent shopping advice I bought more things than I was planning! Thank you!
On the service note, one more story and thank you to unnamed Intercontinental staff member, the tailor! I sent my blazer down for ironing and got a phone call from the housekeeping staff asking me if I wanted my buttons changed! They noticed that a few of my jacket buttons were broken and replaced all buttons with a matching set! Small things like this are great for creating customer satisfaction and a memorable stay. Thank you![Less]
Nice hotel and easy to reach
Staff were great and did their best to accommodate my needs. The hotel is easy to reach via MRT. Hard to find for first timer in Singapore but easy after the first time. Room was clean but you can[More] hear the noise from the next door guests. This was not a problem for us because we didn't stay in the room all the time.[Less]