It's my second time visiting this hotel. It's located in a very convenient location in downtown Chengdu close to public transportation. Staff at check-in are very friendly. A minor issue I[More] experienced was the extremely powerful heating during the first night of stay. But that might be due to my not being able to adjust the thermostat? Overall it was an almost perfect experience again and I would come back in the future. Thanks.[Less]
The serivce desk person was polite and helpful. She was able to conmmunicate effectively in English. The hotel is located close to the centre of Chengdu within walking distance of Tianfu Square[Less]
great service and excellent location
I had a wonderful experience staying at this hotel for a few nights. Really enjoyed it and would like to recommend it to everyone who will visit Chengdu.[Less]
Very pleasant experience at InterContinental Chengdu. Linda Tian was very helpful. All of my needs were met. Would stay here again.[Less]
5 star hotel but did not experience service
It is a nice and good hotel facility. From entrance to front desk counter, no concierge service or they even did not ask for assistance. From front desk counter to guest room, our luggages are all by[More] ourselves that I did feel I was in Holiday Inn rather the ICH.
I was also cheated by the travel agent that the swimming pool facilities but only a small pool was opening during my stay in winter season. This is nothing related to the hotel but I would suggest hotel should mentioned travel agent of their arrangement in case we have kids together. They will be really disappointed.[Less]
excellent location and caring staff
this is one of the best IHG hotels I have stayed. I will definitely recommend this hotel to all.[Less]
Between Airport and City
Friendly Staff, but only a few can really talk and understand english. Direct at second ring its allways some noise but with closed windows its ok: Also the price is nice;-)[Less]
2nd visit - better but shows inconsistency
My 2nd stay within 2 weeks.
Was arranged a non-smoking floor which is good.
But smoking is not really enforced. Smoke smells lingering around the whole floor and room.
Room cleanliness is[More] better this round.
Toilet hygiene still not up to expectation.
Was properly greeted
Member's benefit explained, free soft drink offered.
Concierge still non-existence.
Overall a better stay compared to the earlier stay.[Less]
Excellent service at this hotel
By SW Tang
The front desk staff are very pleasant and polite. Hotel room is clean and comfortable. Will return and stay there again! Excellent services.[Less]