The building itself is very impressive and the staff was kind[Less]
first night I went to buffet on 5th floor, the waiters welcomed me in a very professional manner and provided very good service, one of them, pity i don't know her name, she showed strong flexibility[More] when serving guests which i think it's crucial for luxury hotels as 100% sticking to rules will more or less dissatisfy some guests. Room is beyond my expectation, the only problem is the Bose is too old to support bluetooth and iphone 6, i have to spend the nights without music. Gym equipment should be added more as well. But overall i'm quite satisfied with this experience.[Less]
the nice hotel exceeds my expectation. when i first checked in, the room wasn't ready. so the receptionist offered me drinks in the lobby bar. after half an hour, the room was still not ready, they[More] upgraded me to VIP room with lake view at 16th floor. the room was really nice and comfortable. My 20 months boy really liked and didn't want to leave the room. when we returned from west lake, there was some fruits and wine in my room from the hotel as a gift.
overall , i really like this hotel and will stay in my next trip.[Less]
so grateful for welcoming staff , during our recent holiday in China , where this is not common . Woderful spacious rooms and fantastic gardens[Less]
Absolutely wonderful hotel!
This hotel and staff is truly amazing! If your looking to just relax then call this hotel home for the weekend! The lake side location is quiet yet just minutes from Hangzhou. Managment is extremely[More] attentive and the food presentation and preparation reminds me of home. Great job guys![Less]
Great service and super comfortable bed.
Our stay at the Crowne Plaza in Hangzhou was a delight. The service was first rate, the room clean and comfortable.
Usually, when I sleep in a hotel or motel, the beds feel very comfortable but I[More] wake up through the night with severe back ache but I slept exceptionally well on both nights here and would thoroughly recommend the hotel.[Less]
at night can't sleep well.. cause too noise..
-construction too noise[Less]
Not bad stay
Room are okay, except some toilet issue, which was managed by staff efficiently.[Less]
By Y Meng
Attentive and helpful staff, all of them. Thank you for making our stay enjoyable.[Less]