I arrived in the evening after a busy day in 29c heat in Cologne, having been up since 3am and to say I was tired was an understatement so maybe I didn't show my appreciation for it at the time, but
the service from the front desk was excellent. Really nice staff member checked me in. I was recognized as reward club member and given a welcome letter and was told I was given a nice quiet room at the back of the hotel and true to their word it was. Check out was a nice experience as well.
The rooms were the style that was used in around 2008 with he triangle themed bed headboards and furniture. However they are refreshed with new sink, glass shower doors, new low hanging lamp over a new sofa bed, TV and USB sockets and new curtains and beds. I'm not sure if the shower was new since it looked the same as other hotels of this style HIE, but it was EXTREMELY powerful with great pressure so no complaints there.
Breakfast was very good. there was a good choice there and all items were fresh and restocked often and there was no shortage on space to eat and everything was run very well. The selection wasn't the biggest I've seen in HIE properties in Europe but it was still a good selection and nothing to really grumble about. Housekeeping was great. One day I came back quite early in the afternoon and my room had not be serviced, I put the do not disturb sign out, opened the door later and a bag of laundry was waiting for me.
All in all, another great stay in a Holiday Inn Express, I'm happy to recommend it! [Less]