Staff at the hotel was great, as well as their facilities and location! Would definitely come back and recommend this hotel to my friends and family![Less]
One of the best Intercontinental Hotels
Quality of the accomodation. Rooms are really quiet and confortable. No noise from the corridors or from the outside.
Quality of the service. Helpful staff.
Central location, great access
Choose the hotel as its in the Tower next to the office. Access is excellent from the station and the hotel is located within a fairly extensive shopping mall. All the staff during both my recent[More] stays were fantastic and the rooms are spacious and well cared for. Special mention must go to the bar and waiting staff in Adee who really looked after me in the evenings and kept me well stocked with beer and food!. Overall, an excellent experience and although I was visiting for business, would be equally happy to use this hotel for leisure as well.[Less]
Outstanding Customer Service
Terrific customer service. Helped me retrieve my phone which I had left in a cab several hundred KM away.[Less]
Free leisure facilities
Provide free access to the swimming pool at ANA Osaka. As I am a business traveler so I try to do exercise while I am traveling in order to keep fit. This is the only hotel that I have been traveled[More] around the world in my 20 business travel that required a guest to pay Yen 1500 to use the swimming pool. I thought that should be come with the package as a guest in the hotel? Hope the management to review about the policy as this does not match with other hotels in the group that providing such service free?[Less]
Caring and helpful staff
A box couried from NZ did not arrive. This contained promotional material for a business occasion. The Guest Services Manager went out of his way to track this parcel for me and could not have been[More] more helpful.[Less]
One of the best Crowne Plaza hotels in Asia Pacific
I am a frequent business traveler and have been all around Asia Pacific region many times. This was my first time in Crowne Plaza Kobe and I was very impressed with the quality of accommodation and[More] service.
I stayed at Crowne Plaza in many countries, including other hotels of IHG chain in Japan. Crowne Plaza Kobe is definitely a stand out that I am more than happy to recommend to business travelers visiting Kobe region.
Especially I would like to mention exceptional Executive Club lounge service. Food quality, presentation, famous Japanese "attention to detail", staff friendliness and their wish to go that extra mile. One evening I've invited one of my Japanese colleagues to join me at the lounge and they also spoke very highly about quality of Japanese cuisine offered during the cocktail hour!
My special thanks to Hari Tokaji, who made my stay especially memorable. Hope to see him and other staff during my next trip to Kobe in 3 months time.[Less]
Poor departure-a pity!
End of stay mars the quality of my stay-No one ofeered to help me with luggage; and the concierge did not help me with cab driver--just waved me away from front door and pointed me to the cab stand a[More] few metres away. Very rude.[Less]
Two nights in beautiful Kobe
Two nights in Kobe is clearly not enough. There is so much to do and everything seems to be close by: eateries, the tower, the harbour, the station...you name it! A little farther away is Himejijo[More] (incl. a zoo), parks, other castles, the list goes on.
The hotel could hardly be better located. Get to the station and...well...you're in the hotel! The food is amazing (in all areas), there is a cable car ride 'right' next to the hotel that takes you to a lovely little village with breathtaking views of city, sea and mountains.[Less]