We recently spent 2 nights at the hotel and overall we found it very good. However, our first night was a problem due to the noise from the hotel's air conditioning system. After complaining to
reception in person at midnight (the in room telephones weren't working) it was eventually switched off but we requested to be moved to another room the next day.
The room switch was handled brilliantly by Emma, the duty manager, who offered a choice of rooms and personally showed us what was available. We spoke to her on a number of occasions during our stay and we were impressed at how helpful, polite and friendly she was, a real credit to the hotel.
We will definitely stay here again when we next visit Chester. [Less]