A great hotel with hit and miss staff, the good staff are good, the average are well, just average.
The bar is limited, more so when not all drinks are available...food menu I'd even more limited,[More] but Dine India restaurant collaboration is amazing and should be extended to other restaurant too. Breakfast was disappointing...but a hit and continental breakfast is offered which is commendable.
Location, room comfort and lay out is well thought out and ideal for a business trip.[Less]
bad experience with the parking
please see my comments regarding the parking system other than that every was fine, the breakfast area could be made a little more personal, at the moment its a little canteenish!! having travelled[More] most of my working life i know business people would expect this area to be better, the food was adequate[Less]
Not the greatest access for a wheelchair user but manageable at short notice[Less]
Have stayed here over a few years and hotel rooms were tired laterly. recent refurb across the whole hotel has brought it back to life , rooms (inc bathrooms) are completely refurbed.. room are[More] excellent now. Staff brilliant as per usual.. Will return to stay here more often...[Less]
Great room, attentive staff
On the whole, a lovely hotel. Checked in early, no issues. Room comfortable and trendy enough. Staff were polite and extra helpful. Only criticism is that the car park exit barrier requires a pass[More] code. This is situated on the front desk but I missed it. Take note of it and your stay should be delightful[Less]
Good facilities i.e. pool, gym etc. No problems encountered during stay.[Less]
Chester racecourse visit
Very comfortable hotel-if I stay in Chester again I would definitely try this hotel[Less]
By Jenny 60
Very enjoyable stay, Very helpful and friendly staff.Close to all ameneties.[Less]
OK but hard bed and needs spruce up
Well located functional hotel with convenient free parking (unusual in Chester).
Public spaces a bit tatty in places and due a visit from the decorators.
Clean room, Bed not up to competitor[More] standards, room a bit dated, free internet works. Breakfast OK but basic.
Staff efficient and helpful.[Less]