nice hotel but the location is too remote for my tastes, and the lack of available transport options might be an issue for some.[Less]
Excellent service as always
Friendly staff, good food, comfortable room with everything needed for a business stay over[Less]
Excellent service from friendly helpful staff. Improved bar service from previous visits.[Less]
Updated since my last visit
This HI express is good for an early morning flight out of LGW, if you have your own car, NOTE no shuttle service to the airport.
The hotel has been updated since I was last here so things look[More] clean and fresh.
However, the matress is not very comfortable as you can feel the springs. Maybe they should have spent a bit more on this aspect of the room rather than making the room and bathroom look more "up to date".
Also there is a small green light on the floor just inside the room area for fire alarm or something like this but it lights the room and disrupted my sleep. Now if they had put it nearer the door it would not have impinged on my sleep so badly. Poor design on someone part. Reception were aware of the problem but no action!!!!
Otherwise normal HI express fare, functional but not posh, but nor is the price.
So the old story you get what you pay for.[Less]
WE WERE VARY SUPRISED TO FIND THAT WE COULD GET BREAKFAST SO EARLY IN THE MORNING , THE PRICE OF ACCOMODATION WAS MORE THAN WE USALY PAY WHEN FLYING FROM GATWICK ,BUT BEING ABLE TO HAVE SMOTHING TO[More] EAT AT THE HOTEL SO EARLY IN THE MORNING COMPENSATED FOR THE PRICE DIFFERANCE......[Less]
Lovely couple of nights in Crawley. Holiday Inn is great - rooms are warm and comfortable (although the sofa bed is a little bumpy). Breakfasts are great. Staff are friendly. Location is perfect.[Less]
Excellent hotel with very friendly staff
Had a very enjoyable stay, looked after very well by the very attentive staff[Less]
Lovely rooms and good customer service
We stayed at this hotel over a weekend for a birthday celebration. I was impressed by the interior of the hotel and especially our room, which was modern and had all amenities that you would need for[More] your stay. It was also very clean and quiet. We had requested a room overlooking the thames but this had not been accommodated, however we were still pleased with the room as it was very quiet and comfortable and there was a bottle of wine and a welcome pack left as a birthday gift. The bathroom was modern and very clean and included lovely shower/shampoo gels etc. It was great having kitchen facilities in the room and although we did not use them much it meant we could have cold drinks in the fridge. We had breakfast on both days. The first day, Sunday, was fine and we enjoyed an english breakfast. However on the second day, Monday, there was no bacon and the toast machine had been put on the wrong settings so the toast was burnt on one side. Apart from this we really enjoyed our stay and would definitely use this hotel again. The staff were extremely welcoming and helpful and the hotel was in an excellent location to explore London. There was also the bonus of the hotel dog! Overall we enjoyed our stay and would not hesitate in recommending this hotel to our friends and family.[Less]
this is an excellent hotel. The evening reception was a great experience.[Less]