The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to[More] eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.[Less]
Ideal Birmingham Hotel for our needs
Enjoyed our stay on 10th floor of hotel with good views overlooking Birmingham, but extremely quiet room although we stayed at weekend. 10 minute walk to shops, it was an ideal location for us and[More] staff were friendly and helpful.[Less]
when away from home...
By welsh lady 49
easy and convenient stay in Birmingham, easy car parking, easy check in, and a really clean and tidy hotel just 10 minutes from the shops ![Less]
Usual 1 night Business Stay - Very Good
Stay here when the rate provided allows at it is a very good hotel
Well apportioned, useable car park spaces, i.e. you can fit a car in them and not miles away either
Nice welcome, well appointed[More] rooms
Breakfast is very good, with good service and great choice and quality
By Cortina Widow
As an IHG member we stay in a lot of IHG hotels and this one really stood out as excellent because of the attentiveness of the staff.
Just a short walk to the NEC meant we could come back for a rest[More] during the day when the event got tiring (4 days). The newly opened Resorts World is right next door with shops and restaurants so we didn't have to eat in the hotel every night. Having said that, the hotel restaurant is excellent.
Will definitely be returning.[Less]
By I can't find one that is
At least the Food and Beverage Manager appreciated my suggestion.[Less]
very good wanted a clean bed and bathroom as a place to sleep when visiting family in Birmingham .[Less]
value for money
excellent amenities for short stay[Less]
A good example of the HIE brand. We received a warm welcome on arrival and the staff were helpful and courteous throughout. The property is maintained to a high standard in both rooms and common[More] areas. Only gripe would be that the double bed was really small, so didn't have the best sleep. Otherwise, very good.[Less]